Ratings based on 92 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Location is not great. Great swimming pool, gym, and related facilities. Overall condition and cleanliness of the hotel is excellent.
3 out of 5
by AMY from Hong Kong

Bad Wifi, Bad food, Great pillows!

Posted Aug 29, 2016 on Hotels
Nice hotel, the most AMAZING memory foam pillows and long dome pillows at the bottom of the bed...which I would like to buy (but none available.) Unfortunately the Wifi was horrible. Even after they came and attached a router in the room, I still could not get a good connection and could not access any images. The food in Urban Spoon had nothing for the Western customer. I paid a lot for the buffet and could find very little I wanted to eat. Free breakfast buffet the same....
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Dear Amy Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are changing new Wifi system now, and recruited new chef for western foods.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
by Alvin Chan from Singapore

Super Comfortable and Friendly Staff

Posted Aug 21, 2016 on Hotels
Awesome stay. Enjoyed the facilities and great staff to assist you. Always look forward to going back to it after each busy day.
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Dear guest We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
by Alvin Chan from Singapore

Clean, Cosy with Friendly Staff

Posted Aug 20, 2016 on Hotels
One of the best Pullman hotels I've stayed in. Rooms are excellent and the service staff are friendly and very helpful. If you are in Changan, this hotel gives you a nice getaway with a lovely pool, gym facilities, spa and massage services. Helps make working with the factories in the day much more comforting, knowing you have this hotel to go back to in the evenings.
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
by Wing Hong

Posted Jul 31, 2016 on Hotels
Great experience to stay in the hotel, convenient of transportation
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Dear Wing,We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes,
4 out of 5
by Yew from Singapore

My experience with Pullman Changan, Dongguan

Posted May 12, 2016 on Hotels
The wifi was slower than I have expected. It will be much better if the speed is faster. Some of the staff are not fluent in English though they are helpful. I will still stay in the same hotel if I return to Changan.
Comment from Hotel Management
Jul 16, 2016 by Mike, Hotel Management
Dear Mr.Yew, Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the problem of WIFI,we will feedback to IT department to fix that. At same time,we will update your profile and test the speed of WIFI in advance for you every. time Dear Mr.Yew,we so appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
by Olga from Houston, TX USA

Stay at Pullman

Posted Nov 29, 2015 on Hotels
The staff is very friendly and I love that they had western food which is very important to me. They speak English and are very helpful.
Comment from Hotel Management
Feb 6, 2016 by Mike, Hotel Management
Dear Olga,we very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
by Hing Fai

Posted Nov 8, 2015 on Hotels
Poor traffic connections
Comment from Hotel Management
Jan 23, 2016 by Mike, Hotel Management
Dear Hing Fai, We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team.Our hotel is located in industrial park so it's a littlle far away from the downtown center,But the recent shopping mall is in just five minutes drive, downtown shopping center, commercial street, about 15 minutes drive, we may at any time if you need to provide convenient transportation service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
by Teley

Posted Nov 6, 2015 on Hotels
Comment from Hotel Management
Feb 6, 2016 by Mike, Hotel Management
Dear Teley, thank you for staying in Pullman Dongguan Changan hotel and thank you for your evaluation and comments .We are looking forward to your visit again!
5 out of 5
by Wai Hung

Posted Sep 20, 2015 on Hotels
Comment from Hotel Management
Feb 6, 2016 by Mike, Hotel Management
Dear Wai Hung, thank you for staying in Pullman Dongguan Changan hotel and thank you for your evaluation and comments .We are looking forward to your visit again!