- Liked: Cleanliness, staff & service
- Disliked: Amenities, property conditions & facilities
This is probably my sixth or seventh stay at this hotel but it will be my last. I suspect the management has changed here again, and it shows. The room air-conditioning was utterly inadequate. Different members of staff gave different reasons for this but at the end of the day a five star hotel should have well functioning air-conditioning. They were physically switching it off. Constant complaining at the front desk got it switched back on for a while. I couldn’t get my room below 24° for the entire stay. And they even brought me a fan for it to get down for that. Not very many of the front desk staff have a decent grasp of English. Again, in a five star hotel that serves so many foreigners, English-speaking staff is a must. The Wi-Fi in the room is also inadequate. The internet isn’t western as it was. This hotel is a little way out of the main town. You have to get a taxi to and from anywhere. The taxis are very cheap so no problem on cost; the problem is with availability. Ask the front desk for the taxi and you can wait up to 30 minutes. The local taxes operate a surge system as well, so sometimes you will be asked to pay more for one to come out to the hotels location. The hotel is a lot quieter than it usually is, and I suspect reasons like I have outlined are contributory factors to that. One of my local helpers told me that “everyone” is now staying at the new Dongcheng International. That is where I will be staying next time.