Minibar, in-room safe, desk, iron/ironing board

Reviews of Dorado Beach, a Ritz-Carlton Reserve

5 out of 5
Dorado Beach, a Ritz-Carlton Reserve
100 Dorado Beach Drive, Dorado

Reviews

9.6

Exceptional

Rating 10 - Excellent. 163 out of 192 reviews" "
Rating 8 - Good. 15 out of 192 reviews" "
Rating 6 - Okay. 8 out of 192 reviews" "
Rating 4 - Poor. 2 out of 192 reviews" "
Rating 2 - Terrible. 4 out of 192 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with excellent service. We really enjoyed our treehouse dinner and omakase experiences.
Stayed 5 nights in Feb 2024
Response from Stephanie on Feb 19, 2024
Good Afternoon Crystal, Thank you so much for your feedback! We are glad to hear that you enjoyed your stay in our property and hope to welcome you back in the future!

10/10 Excellent

Aurelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Vad

Stayed 1 night in Nov 2023

10/10 Excellent

Angelica Oliveira Dos, FRANKLIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was amazing. the staff were great. they make sure we were welcome and happy threw the whole time. all our requests were made. have nothing but the best to say about them
Stayed 3 nights in Nov 2023

10/10 Excellent

ALICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 4 nights in Sep 2023

10/10 Excellent

Jimmy

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Chukwuemeka

Stayed 4 nights in Sep 2023

10/10 Excellent

DUANE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Leigh, Chatham

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
5 star experience all around!
Stayed 4 nights in Aug 2023

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Cristian Liviu

Stayed 9 nights in Jul 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the most beautiful hotel I have ever stayed at. Everyone was kind and attentive. The rooms were perfect, the view was perfect, nothing negative to say about this resort. If you ever get a chance to stay here, do it, you will not regret it. You could stay on the resort for a weekend and not get bored.
Stayed 3 nights in Mar 2023

10/10 Excellent

Yasmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay was fabulous, as usual, my family’s favorite place to go to relax and feel completely comfortable and taken care of. Ricardo was particularly amazing. Thank you for a great stay and wonderful memories!
Stayed 4 nights in Oct 2022

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True five star property!

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is top notch at every aspect.my wife lost her hat and the Bellman Kevin, went and bought her a new hat and presented it with balloons to turn a sad experience to a memorable happy experience. The place is just amazing.
Stayed 3 nights in Sep 2022

10/10 Excellent

Arian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The costumer service is outstanding and the property is more than beautiful!!!
Stayed 3 nights in Aug 2022

10/10 Excellent

Leonard, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have traveled all over the Caribbean and this hotel is at the top of the list. Stayed in room 214 and the beach was within feet of our back door. Staff upgraded us to the lower level unit which has a pool. Great pool in the unit with a bench that you could sit in. The resort has a very high staff-to-guest ratio and they are on top of things. Pool staff manager was extremely hard working and took time to chat which we appreciated. We enjoyed the restaurants but kept going back to Positivo. Incredible view at sunset and open to the beach. The bar staff was the best. Special thanks to Karla (with a K), Walter, and Chuckie (AKA Angel). We appreciate you. They kept us coming back and the bill upon checkout reflected it. Scheduled the Omakase Dinner with Sergio. He delivered. Incredible experience. Ride the bikes through the neighborhoods and around the golf course. Explore what the community has to offer. TPC golf course on site and the food at the clubhouse was very good. Beautiful course and nice clubhouse.
Stayed 6 nights in Aug 2022

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pudimos realajarnos y disfrutar de todo. Los restaurante super ricos
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 5 days to celebrate my birthday and it was a dream. It is beyond beautiful and the staff was very friendly, extremely helpful and just great! I highly recommend this resort.
Stayed 4 nights in Jul 2022

10/10 Excellent

Paul Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

robert

Stayed 4 nights in May 2022

10/10 Excellent

Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest resort we’ve ever been to!
Stayed 3 nights in May 2022

8/10 Good

Amit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property, Amazing views! Loved every minute out there. Would have loved it more if the activities were included in the package, would have made the Stay more worth the amount.
Stayed 1 night in Apr 2022

2/10 Terrible

Nicole

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very unorganized
Stayed 2 nights in Mar 2022

10/10 Excellent

Curtis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villia was amazing , Views , Staff and beaches were second to none
Stayed 8 nights in Dec 2020

10/10 Excellent

ANGELA S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with all the bells and whistles. the pools and jacuzzi close at sunset. very sad...
Stayed 4 nights in Nov 2021

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

4/10 Poor

ron, boston

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The set-up is breathtaking, they've done such a brilliant job designing this thing. But the awful failures in so many aspects of the service had made it a very disappointing vacation. When you pay 2200 USD per night it's outrageous to suffer from such unprofessional errors and disrespect. Also, get ready to wait 60 min for food at breakfast, after waiting 20 min for a table. Or ask for a pillow at 3pm and get it after 10pm when you already have a do not disturb sign on the door etc. When your internet and tv don't work in the room after 5pm there's no IT person to fix it. The 'butler' team is awesome and wonderful, it's not their fault. Theres' a lack of mid-executives. Also, there are some policy issues: why, for example, send security guards to the pool and hot tub to force people out at 7pm, why not allowing a dip after 7pm? Get ready to ask for each item 3 times before you'll get it, and pay 500$ for a pcr test if you need one. I was expecting more, and the service problems had made it hard to relax, yet the property is heaven. The plunge pool water front suits are beautiful. The east beach is more quiet, which was great for us.
Stayed 6 nights in Sep 2021

10/10 Excellent

Alina

Stayed 2 nights in Sep 2021

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing, amazing room with beach view, and the highlight is the spa and the customer service at the property.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel I’ve ever stayed at and they treat you soooo good there you don’t wanna leave
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly unbelievable resort. Everything is on point. Don’t hesitate to book.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff Services are not up to par with Ritz brand. Could better in customer service.
Stayed 7 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and Great service. Restaurants on-site are very good! Can’t wait to go again
Stayed 4 nights in Jan 2021

10/10 Excellent

Ellison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and workers was all So nice anything we needed they made sure We had took pictures for us and was so friendly loved it there the place was beautiful
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it there and I can’t wait to go back!!!!!!!
Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! We will be back!
This resort is simply fabulous! The rooms, the pool, and the beach are all awesome. Spa Botanico is also fantastic...worth every penny. The staff is very pleasant and helpful. The service was not exactly Ritz level but I am chalking that up to all of the COVID restrictions being mandated by the government. WE WILL BE BACK!
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IMPECCABLE! Must visit This is one of the best properties we’ve stayed at across the globe. From service to amenities and Hotel grounds, everything was 5 stars opulent! Thank you to everyone who made our trip so memorable. Monica our Rsvp host, Chen our personal concierge, and Pam at Spa Bonatico! ROOMS; Opt for the PLUNGE POOL can’t go wrong with East or West POOL: Fresh coconut water daily at 2pm Amazing drinks (mango pina colada) and bar service FOOD COA POSITIVO is amazing, book ahead prior to arrival to ensure you get a rsvp SPA BONATICO stunning spa, make sure you book ahead prior to arrival to ensure you get a Rsvp for your treatments Bikes Available for the entire stay! We will definitely be back!
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2020

10/10 Excellent

Elgin, Austin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place I love it, we can’t wait to go back. Love it
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The size of the room and the layout. The staff is excellent.
Stayed 9 nights in Oct 2020

8/10 Good

Yasmine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at the Ritz Dorado, felt very taken care of amidst Covid.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Dorado! Amazing staff and service
Stayed 1 night in Oct 2020

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
July 2020
The property was hands down one of the most gorgeous ones we have visited, and our one bedroom with private pool was nothing short of amazing. The spa is one of the finest in the world! The only downside is that the reserve must of had reduced staff - twice our room service was delayed well over an hour (dinner over 2 hours), with each delay we never received a curtesy call letting us know, a few food/beverage orders were completely missed, the restaurant service was slow at times, our room was not restocked one of the days, and there was no where close to purchase toiletries (their “market” was closed).
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020
Response from Dulce Ardon on Mar 12, 2020
Good afternoon Anonymous, Greetings from Dorado! Thank you so much for choosing our beloved sanctuary for your recent stay. We really appreciate the time you took to rate our resort. We hope to be part of your future vacation and create new memories for you and your loved ones. Warm regards,

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing!
I love Dorado! It’s my 4th visit, and it never disappoints. The rooms are beautiful, the grounds are immaculate, the plunge pool jacuzzi is amazing, and the omakase on the beach might be the best part!
Stayed 1 night in Feb 2020
Response from Dulce Ardon on Mar 17, 2020
Good morning Catherine, Greetings from Dorado! Thank you so much for your continuous support and taking the time to write this beautiful review for future travelers. We hope to have the opportunity to be part of your vacations in the future. Warm regards,

6/10 Okay

Bkpafamilu, Brooklyn, ny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself is beautiful - pools, spa, beach. The service was terrible. Everything we asked for either took forever or was wrong. Guest night they said they’d be back with extra pillows, never arrived. Room service took almost 2 hours. Food served incorrectly or missing over and over. Given how much we paid (15k) we were pretty disappointed. Wouldn’t return.
Stayed 6 nights in Feb 2020
Response from Dulce Ardon on Feb 27, 2020
Good morning Bkpafamilu, Greetings from Dorado! Thank you so much for taking the time to review our beloved sanctuary. Please accept our deepest apologies for the inconveniences you experience during your stay. We really appreciate it and gives us the opportunity to improve our service and focus on the specific areas you mention. We regret that you will not consider coming back and thank you for the important information you provided us. Warm regards,