Ratings based on 1,416 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from CApe cod

Very nice hotel, clean, nice pool, nice beach.

Posted Aug 18, 2016
Pros: Family atmosphere.
Location: The location is very good, but because we couldn't get a rental we didn't check everything around.
Myn wife and I stayed for 2 nights. It was a very good experience but we had to live because when we got into the airport we couldn't get a car and because the location of the hotel paying taxi started to get very expensive! After the second night we decided to go closer to old San Juan and the hotel we got was a very big mistake.
Comment from Hotel Management
Aug 23, 2016 by Isaias Rodriguez, Hotel Management
Thank you for your feedback. We apologize for the inconvenience you experience during your stay. Due to transportation regulations on the island, is either renting a car or by taking a taxi. We hope you consider this and gives us another chance to visit our great resort and this area of the island.
4 out of 5
by A verified traveler

Nice hotel close to beach

Posted Aug 17, 2016
This hotel was very clean & the staff were very friendly. Bed was comfortable with lots of tiny pillows. Bathroom was nice size with plenty of towels. Our room had a sitting area separate from bedroom with TV, table, fridge & microwave. Good security. Unfortunately it was obvious that this used to be a super nice hotel that has been allowed to get slightly run down. Needs some maintenance but still very nice
Comment from Hotel Management
Aug 23, 2016 by Isaias Rodiguez, Hotel Management
Thank you for taking your time to write your feedback. It pleases us that your enjoyed our vary spacious suites and the perk of having a separate living room. Last July 2015 we renovated our suites and we have been in process of moving towards our public areas. We hope to see you again soon to have another great stay.
4 out of 5
by A verified traveler

Hotel is nice with a really nice breakfast.

Posted Jul 30, 2016
The hotel is nice. There is an outside pool along with a bar/restaurant. The beach is passed the pool which is really nice. The warm is warm and calm. The breakfast spread is really good. The only problem I had was room can be cleaner and there were a couple of ants in the room
Comment from Hotel Management
Aug 3, 2016 by Isaias, Hotel Management
Thank you for your review. We apologize for the inconvenience in your room, we will look into the room that you stayed in, as we have very high cleaning standard in our resort. We are glad this didn't tarnish your experience during your stay and were able to enjoy all of our beautiful amenities that our resort has to offer. Thanks again for talking of your stay with us and please consider us for your next stay.
3 out of 5
by A verified traveler from lansdale, pa

Hotel with resort styling

Posted Jul 27, 2016
We decided to get a room with a partial ocean view. when we got there it's a REALLY small part of the ocean. We tried to upgrade to a full ocean view but it was sold out. The parking garage was TOO far from the hotel and we needed to add another 10-15 to anything we planned just for getting the car and another 10-15 minutes for dropping it off. Rooms were decent. Breakfast was okay but at times congested. The pool is nice and large so although the it was busy you have plenty of room to swim. There are events at the pool all day like Zumba class so you should ask for a schedule. The beach access was nice but the beach itself is covered in seaweed and sea grass.
Comment from Hotel Management
Aug 3, 2016 by Isaias, Hotel Management
Thank you for your feedback. Our rooms have different types of views, we apologize if it wasn't clear enough when you selected your room, as it is consider partial view due to the ocean view is obstructed. We will look into it too verify how we can make this clearer for other bookers. Our full breakfast each morning has many options to select from, from pastries, cold and hot cereal to fruits, breads among other items to select from, During Summer time is one of our busiest times, we recommend our guest to enjoy their breakfast earlier than usual to escape the crowds arriving later in the morning. Thank you for selecting us for your stay, we hope you give us another chance to make a great impression to you and your family.
4 out of 5
by A verified traveler from Wayne ,NJ

Good happy hour everyday .

Posted Jul 25, 2016
Great pool and private beach. Short commute to Old San Juan and metropolitan area without the steep price of staying there.
Comment from Hotel Management
Jul 26, 2016 by Isaias, Hotel Management
Thank you for your feedback. It pleases us that you enjoyed your stay with us. We hope to see you again soon.
5 out of 5
by A verified traveler from Puerto Rico

Exelent experience!

Posted Jul 22, 2016
The hotel was beautyfull. Great treat from the staff. Nice view to the beach. Very conftable. Near great places to eat. The breakfest awesome. Cant wait to go back.
Comment from Hotel Management
Jul 26, 2016 by Isaias, Hotel Management
Thank you Noah for your feedback. We are very happy you enjoyed all of our amenities on property and our surrounding areas. We cant wait to see you back on our resort.
4 out of 5
by A verified traveler

Family friendly place

Posted Jul 18, 2016
We loved the hotel we had a great time in it. It is just a shame that they don't publish that the pool and the beach is shared with another hotel and can be very crowded at times.
Comment from Hotel Management
Jul 18, 2016 by Isaias, Hotel Management
Thank you for your feedback. We apologize for the big crowds at our public areas as Summer months tend to be higher occupancy; we will look into you recommendation. It pleases us that your inconvenience did not tarnish your stay with us and it was enjoyable.
5 out of 5
by A verified traveler from Puerto Rico

Posted Jul 15, 2016
La estancia fue muy agradabe. Las areas estan muy bien ubicadas y limpias. Me gustó muchísimo la seguridad que tienen en los elevadores, para evitar que entren personas que no se hospedan en el hotel.
Comment from Hotel Management
Jul 21, 2016 by Isaias, Hotel Management
Gracias por sus comentarios. La seguridad de nuestros huespedes es muy importante para nosotros y nos complace que puedan sentirse como en casa en nuestras facilidades. Esperamos que vuelvan pronto.
2 out of 5
by A verified traveler

Nice Facility but needs improvement

Posted Jul 12, 2016
Pros: The Hotel rooms are nice and spacious
Cons: Housekeeping and overall guest services
Location: We rented a car and the interesting things to do are away from the hotel within one to two hours driving.
I stayed there with my wife and two children over the 4th of July Holiday, the hotel was too crowded, could not get towels or seats at the pool and was advised that to resolve my problem they would not charge me for the surcharge for that day. The room was nice but housekeeping were not doing the room every day, I guess due to the load on the hotel during this time, complementary breakfast was basic but good enough. I felt the pool needed more cleaning. The hotel offers self parking at a separate fee. Overall the surcharges and extra parking fees makes a big lump sum of money that you need to be ready to pay if you are staying in the hotel. Free wifi is a plus
Comment from Hotel Management
Jul 15, 2016 by Isaias, Hotel Management
Thank you for your feedback. We apologize for the limit of towels and chairs at the pool area that you experience during your stay. I see that you made contact with our team ad they took action trying to resolve the issue. It pleases us that you enjoyed many of our other amenities during your stay, we hope you give us another opportunity and come back soon for a great experience.
5 out of 5
by A verified traveler from New York, NY

I love staying at this hotel.

Posted Jul 4, 2016
Pros: The staff at the hotel are very friendly and helpful. The hotel rooms are very comfortable.
Cons: Nothing.
Location: The hotel location is great, as it is close to my parents home. There are good restaurants close by.
Embassy Suites in Dorado always meets our expectations. This is the third time we have stayed here and we always have a great experience.
Comment from Hotel Management
Jul 4, 2016 by Isaias, Hotel Management
Thank you for your feedback. We are very happy you have return to us each time and we hope to see you again for a fourth time. Thank you for your continuous business.