Posted Sep 10, 2016
This hotel was filthy. Room had mildew all over rugs and watersprinkler. Sickening smell in room. Overcrowded, could not even get in pool, 5 proms in the week. Most room had 6 people. Catsup on elevator windows, gummy bear and chips all over floor, gargage strewn outside hotel rooms. Loud music and yelling all night. Sick on food in bar
I WOULD NEVER STAY HERE AGAIN. When we contacted the hotel they said they would reimburse the resort fee (what resort filthy beach, overcrowded pool-could not even get in pool). They never reimbursed then when I wrote again they said they would not reimburse anything and we should contact Expedia
Absolutely worst experience everrrrrr
Comment from Hotel Management
Sep 21, 2016 by Isaias, Hotel Management
We apologize for the inconveniences experienced during your stay with us. We will be in communication with our Guest Service and Restaurant teams in regard of your experience, as our guest satisfaction is extremely important to us. In regards of your reimbursement, as you booked directly thru this channel, you will need to communicate thru them as this is a requirement to provide you their service. We apologize again for all the situations during your stay, we hope you can give us another opportunity to show you what a great memories you can have in our beautiful resort.