Ratings based on 1,536 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service and Facilities

Posted May 21, 2017
Cons: The air conditioning was not cool enough
It was great experience. My family enjoyed time in the beach and the pool, also the beverages and of course, the room. Many places were closed to the hotel: theaters, restaurants, and shopping centers.
Comment from Hotel Management
May 23, 2017 by Janelly Ruiz, Hotel Management
Thank you for your feedback. We would like to see you again for another great stay in our beautiful resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City, OK

Beautiful property right on the beach!

Posted May 15, 2017
Pros: Beach, view, staff, comfortable bed.
Cons: The rooms were very clean but they never replaced our used glasses in the bathroom (which was very bothersome for some reason).
Location: El Younque Rainforest is a must using Across Caribe tours. Old San Juan - day of history and shopping. Luquillo food kiosks a must
Everything about this place was fantastic. It was right on the beach, the pool was gorgeous. The hotel staff were awesome and extremely helpful.
Comment from Hotel Management
May 17, 2017 by Janelly, Hotel Management
Thank you for your feedback. We hope to see you again for another great stay. We also recommend looking into more attractions on this side of the island.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Hotel was nice but felt like it was a little over Priced with the daily resort charge fee and the parking fee.
Comment from Hotel Management
May 17, 2017 by Janelly Ruiz, Hotel Management
Thanks you for your comments regarding your stay with us. We recommend looking into our sites were we have disclose all of the hotel information in efforts to avoid any confusion and inconveniences during your stay with us. We hope to see you again for a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel closed to the beach and stores

Posted May 12, 2017
Had fun and definitelly would come back, nice people nice Dorado town
Comment from Hotel Management
May 15, 2017 by Janelly Ruiz, Hotel Management
Thank you for your feedback. We welcome you for another great stay in our beautiful resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, Suffolk county

one of the best.

Posted May 4, 2017
well every aspect of our stay at the hotel was great. from check in to checkout... happy hour everyday and every staff member always had a smile. couldnt have picked a better hotel and location in Puerto Rico. My family and i where very pleased.
Comment from Hotel Management
May 8, 2017 by Janelly Ruiz, Hotel Management
Thank you Jonathan for sharing about your stay with us. We hope to see you again with your family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Perfect Oasis, private beach and 3 great pools ! Food and drinks was amazing
Comment from Hotel Management
Apr 26, 2017 by Janelly, Hotel Management
Thank you for your review. We hope to see you again
2 out of 5
by A verified traveler

Posted Apr 22, 2017
The rooms were outdated and smelly, you have to use the key in the elevator to get to your floor, feels more like a prison then a resort, The food was the worst food that I had to pay for.
Comment from Hotel Management
Apr 26, 2017 by Isaias Rodriguez, Hotel Management
Thank you for your review. Please accept our apologies for not meeting your expectations during your stay with us. We take our guest safety as our #1 priority, most properties around the island also have this in place, where the guest suites are only accessible to registered guest with their room key. We hope you can give us another opportunity for a great stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Was my first time here and enjoyed every moment. From beginning to end the staff was very friendly and helpful. Highly recommended family to stay there.
Comment from Hotel Management
Apr 26, 2017 by Janelly Ruiz, Hotel Management
Thank you for your feedback. We wish to see you again for another great stay with your family.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

Great value

Posted Apr 19, 2017
Very nice hotel. Not too far from San Juan but far enough a way from the hustle and bustle. Great room for family of 5 and pet friendly.
Comment from Hotel Management
Apr 20, 2017 by Janelly Ruiz, Hotel Management
Thank you Mark for your review. We welcome you and your family for another great stay.
5 out of 5
Recommended
for Families
by A verified traveler

GREAT FOR A FAMILY WITH CHILDS

Posted Apr 17, 2017
Pros: THE STAFF AND POOL AREA AND THE BEACH, GREAT FOOD AND DRINKS. GOOD SERVICE
Cons: ALL IS GOOD
Location: GREAT LOCATION, NEAR RESTAURANT AND SAN JUAN AREA.
GOOD EXPERIENCE, I TRAVEL WITH MY FAMILY, WITH 3 CHILDS , THE ROOM WAS GOOD AND CONFORTABLE, TWO TV, 2 FULL BEDS AND SOFA BED. THE FOOD AT THE BREAKFAST AND POOL AREA IS VERY GOOD AND THE PRICE WAS ACCEPTABLE.
Comment from Hotel Management
Apr 17, 2017 by Janelly Ruiz, Hotel Management
Thank you for your review. We hope to you with your family again for another great stay.