Ratings based on 1,567 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great time

Posted Jul 19, 2017
Beautiful will return. But must display hotel rules in plain view reg.coolers and towel returns in lobby pool entrance. Prior to exiting building.
Comment from Hotel Management
Jul 21, 2017 by Janelly, Hotel Management
Thank you for your comments, we will look into your recommendations and communicate to our departments.
3 out of 5
by A verified traveler

Over prices and not much to do

Posted Jul 19, 2017
Picking this hotel Was a mistake. We should of stood at the Hyatt like we've done before.
Comment from Hotel Management
Jul 21, 2017 by Janelly, Hotel Management
We apologize for not meeting your expectations during your stay with us. W hope you can give us another opportunity to Make it Right for you.
3 out of 5
by A verified traveler

Posted Jul 19, 2017
Pros: The free breakfast
Cons: CLEAN THE BEACH WITH FULL OF SEA WEEDS!
The hotel is located 45 mins away from the airport (SJU) but I think the location is great since it is only a mile away from tons of restaurants and that it is gated. When we checked-in, our room is not yet ready so we waited and the front desk agent told us that she will call us when it is done. After 30 mins (4:15pm) of waiting, I went back to the agent and it turned out that our room is available. She didn't give us the courtesy to call back. When we went to our room, the remote controls on both TVs are broken, there are no extra blankets and pillows for the sofa bed, and no paper view channels. The air conditioning smelled terrible and my husband wasn't able to get enough sleep because of that. We tried calling the front desk and housekeeping but after 20 mins of trying and nobody picking up, we gave up and just left the issues. The beach is terrible! It is only small and full of sea weeds so the guests flock in the small pool!For the hotel staff, I suggest to leave the housekeepers some tips daily so they will really prioritize your room. I also don't like that while we were checking out, the front desk agent took a phone call without excusing himself and prioritizing that over us so even though we were there first, we had to wait until he gets off the phone just to check out. To tour around, get a rental car and don't worry about directions, WAZE works everywhere (NOT GPS)! The hotel is secluded, so unless you will call for a cab and wait, you can't do anything.
Comment from Hotel Management
Jul 21, 2017 by Janelly, Hotel Management
We apologize for the inconveniences during your stay with us. We will communicate to our Front Office and Housekeeping department your issues to avoid any re-occurrences and fix it. Due to regulations on the island, all beach areas are public, while we do help our Dorado community to maintain it, outside guest can enjoy it as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Dakota

Highly recommend staying here! 5 Star Quality!!!

Posted Jul 17, 2017
Pros: The staff was beyond amazing!
5 Stars by far! The staff at this hotel is fabulous! Every single person we met here was so friendly and helpful. We had numerous rooms for our family members that travelled with us and the staff was excellent! Very clean facility, great food, beautiful beach and pool area that were super clean, rooms were perfect, convenient location and again the staff was AMAZING. Highly recommend booking your next vacation or event here.
Comment from Hotel Management
Jul 17, 2017 by Janelly, Hotel Management
Thank you Wanda for taking your time to write regarding your stay. We hope to be considered for many family reunions to come.
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Nice hotel. Not enough hotel staff, waiters

Posted Jul 15, 2017
Good experience, great room. Waited a long time to order from paradise cafe for dinner and for drinks and food after we ordered.
1 out of 5
by A verified traveler

Posted Jul 14, 2017
Rooms not so great...waited 3 months unsatisfied.. not flexible. Overpaid..
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for family fun close to beach

Posted Jul 8, 2017
Had a great fathers day with my daughters.hotel staff was very courteous and rooms were very clean and comfortable..my daughter's loved the pool.
Comment from Hotel Management
Jul 17, 2017 by Janelly, Hotel Management
Thank you for your review, we hope to see you and your family again for many holidays to come!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Dakota

Highly recommend staying here!

Posted Jul 7, 2017
Pros: Everything!
Location: Located on the beach in Dorado within a gated community. Very secure, safe and convenient.
Beautiful hotel/resort right on the beach with an AMAZING staff & facility. Staff went above and beyond throughout our entire trip, very knowledgeable and friendly. Hotel, beach and pool area were super clean and comfortable. Breakfast and dinner was fabulous every day. Bartenders are fun, friendly and mix wonderful drinks. We highly recommend this hotel to anyone traveling to Puerto Rico. Thank you again for a fabulous vacation!
Comment from Hotel Management
Jul 17, 2017 by Janelly, Hotel Management
Thank you Wanda for your comments. We welcome you for another great stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice quiet place . The beach is not for swimming

Posted Jul 4, 2017
The breakfast was the same everyday The beach is not for swimming but the view is relaxing. The hotel has nowhere to go in walking distance. The staff is very attentive and its a nice place away from the city.
Comment from Hotel Management
Jul 17, 2017 by Janelly, Hotel Management
Thank you for your feedback. We hope to see you again for another great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Nice hotel, pool area and beach

Posted Jul 3, 2017
I spent 4 days here to attend a wedding on their beach. The wedding was fantastic, kids loved the pool and beach, and adults lived the evening Manager's Reception!
Comment from Hotel Management
Jul 17, 2017 by Janelly, Hotel Management
Thank you Audrey, we hope to see you again for another great stay, and hopefully for a few more weddings.