Ratings based on 2,085 Verified Reviews

3.2 out of 5
63% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Convenient location. Rooms could use updating.

Posted Jul 21, 2017
Pros: Its location and cleanliness
Cons: Just a little updating rugs and chairs
Location: Bowling, billards and restaurants
Management very professional and accommodating even though they were very busy
2 out of 5
by A verified traveler from west

Not a good experience

Posted Jul 16, 2017
Room felt dirty and run down. The area did not have adequate restaurants. The only good thing was the oatmeal at breakfast.
Comment from Hotel Management
Jul 20, 2017 by Belicia W., Asst GSM, Hotel Management
Thank you for leaving us your feedback, Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. However, it seems that we were not able to execute an exemplary hotel stay experience regarding hotel upkeep and restaurant choices. We thank you for your feedback.
4 out of 5
by A verified traveler

Posted Jul 15, 2017
The location is not close to any major restaurant. The free on-the-hour airport shuttle is very convenient and 20 minutes from the airport. The beds are clean. The breakfast is good. If you cannot find a lower price hotel close by, this may be the only choice.
Comment from Hotel Management
Jul 20, 2017 by Belicia W., Asst GSM, Hotel Management
Thank you for choosing the Ramada Boston for your stay. We are very pleased to see that you enjoyed the accommodations and that our friendly staff helped to make your stay a memorable one. I agree completely that our convenient location and complimentary airport shuttle service is truly a great asset. We hope to see you again soon.
1 out of 5
by A verified traveler from Northern CA

Old rundown hotel

Posted Jul 13, 2017
Pictures on website look nothing like hotel. Also I asked for hotels near airport and it is not near the airport. I had called about their shuttle to airport and was told it runs every half hour, but it only runs every hour, so we ended up taking lyft. No one was in pool at all on a very hot day because the pool looked very univiting. Wish I had taken photos!
Comment from Hotel Management
Jul 20, 2017 by Belicia W., Asst GSM, Hotel Management
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

A couple minutes south of Boston

Posted Jul 10, 2017
Stayed at this hotel for the second year in a row and would stay again. Always clean, comfortable and well priced. The shuttle is a minor inconvenience but it's worth the price
Comment from Hotel Management
Jul 20, 2017 by Belicia W., Asst GSM, Hotel Management
Thank you for taking the time to provide feedback regarding your stay at the Ramada Hotel Boston. Your feedback is truly appreciated. We hope you'll have the opportunity to visit us again soon to discover the new and exciting attractions and exhibits here in Boston.
3 out of 5
by A verified traveler from Oregon

Hotel Needing Renovation

Posted Jul 6, 2017
Pros: Fairly close to Logan airport.
Cons: Rooms need to be updated.
Location: Stayed one night after landing at Logan airport. Then drove north to New Hampshire on I-93.
The room facing the pool, lower floor, was sorely in need of renovation. The wheelchair accessible bathroom was very used. The bathroom floor badly stained, scarred....mold in the shower surround, walls badly marked up from wheelchairs, the stainless hand railings were stained with something. Room was OK for a tired traveler for one night.....but I would suggest looking elsewhere. Hotel is located right off I-93.....had good access for further highway travel north.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good shuttle service to and from airport/subway

Posted Jun 30, 2017
Helpful staff, clean. Need to place trash bins outside the hotel and within premises.
Comment from Hotel Management
Jun 30, 2017 by Asst Front Office Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your stay at the Ramada Hotel Boston. Your feedback is truly appreciated. We hope you'll have the opportunity to visit us again soon to discover the new and exciting attractions and exhibits here in Boston. Kind Regards, Belicia W., Asst. FOM
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelent

Posted Jun 24, 2017
Excelent, is very clean. The shuttle system works very well
Comment from Hotel Management
Jun 30, 2017 by Asst Front Office Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your GREAT experience at the Ramada Hotel Boston, I am happy that you enjoyed your stay. We strive for EXCELLENT customer service and it is great to know that that was your experience! Please come and visit us the next time you are Boston! The Ramada Hotel Boston is waiting for you! Thank you again for your compliments! Kind Regards, Belicia W., Asst FOM
2 out of 5
by A verified traveler from CT

Pros and cons

Posted Jun 24, 2017
Pros: breakfast, rates, shuttle service, front desk helpful Cons: black mold in room, room damp (clothes, bedding), no breakfast meats, shuttle driver left us in shuttle without AC and doors and windows shut for 7 minutes
Comment from Hotel Management
Jul 1, 2017 by Asst Front Office Manager, Hotel Management
Thank you for taking the time to provide feedback on your stay. We truly regret to see that you did not fully enjoy your experience as our guest. We have shared your comments with the staff and the necessary adjustments will be made, in order to achieve complete guest satisfaction. Please feel free to email me at BeliciaW@bostonhotel.com with the location of your room so I can have my staff take care of following issues. Again, thank you for choosing Ramada Boston and I look forward to hearing from you. Respectfully, Belicia W., Asst FOM
2 out of 5
by A verified traveler

Bad area with disorganized staff

Posted May 16, 2017
Staff were unprepared and unprofessional. When they lost my reservation they blamed anyone and didn't seem to want to take care of it. There was supposedly a shuttle but it never showed to take us to the airport. The area is basically unsafe with no real place to eat near by.