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Reviews of ibis Styles Bournemouth

4 out of 5
ibis Styles Bournemouth
16 Gervis Road Cliff East, Bournemouth, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 321 out of 933 reviews" "
Rating 8 - Good. 393 out of 933 reviews" "
Rating 6 - Okay. 145 out of 933 reviews" "
Rating 4 - Poor. 50 out of 933 reviews" "
Rating 2 - Terrible. 24 out of 933 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious and clean room, super quiet at the back of the hotel, very convenient, really enjoyed our stay, thank you!
Stayed 1 night in Mar 2024
Response from Miriam Ferri on Mar 27, 2024
Dear Laura, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet. Clean.
Stayed 3 nights in Mar 2024
Response from Miriam Ferri on Mar 16, 2024
Dear Graham, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 Excellent

ARAFAT

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Miriam Ferri on Mar 1, 2024
Dear Arafat, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 Excellent

Alexandra Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The room was really nice and spacious and we had our own kitchen area with a dining table. We will definitely come back! Thanks for a great stay, Noelia and Iris!
Stayed 2 nights in Feb 2024
Response from Miriam Ferri on Feb 10, 2024
Dear Alexandra, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely penthouse
Great customer service, wasn't expecting to be in a penthouse when I got there but it was really nice room. Lots of space. I was made to feel very welcomed.
Stayed 1 night in Dec 2023
Response from Noelia Postigo on Dec 30, 2023
Dear Lindsay,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager

10/10 Excellent

Clare

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent service again. Loved my cabin at the back with its kitchenette!
Stayed 2 nights in Dec 2023
Response from Noelia Postigo on Dec 30, 2023
Dear Clare,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Miriam Ferri on Dec 14, 2023
Dear John, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

8/10 Good

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Miriam Ferri on Dec 16, 2023
Dear Clare, We very much appreciate your comments regarding your stay at the Ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good in the room apart from the shower which lacked any pressure. Whish was a shame
Stayed 1 night in Nov 2023

10/10 Excellent

Clare

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel is undergoing a bit of a refurb in the restaurant and so breakfast we served in the lounge, but for the price I paid, it was good. I was upgraded to one of the flats at the back, and these seems to be recently refurbished and are lovely. The pool is in a separate building and is unattended. The shower/changing room facilities are minimal, but it was ok.
Stayed 1 night in Nov 2023
Response from Miriam Ferri on Nov 24, 2023
Dear Clare, We very much appreciate your comments regarding your stay at the Ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Friendly staff
Friendly staff. Clean room & nice feel to newly updated hotel. Good cooked breakfast but continental not top quality. Possibly because out of season booking. Staff happy to help when requested though. Parking is cheaper on the road outside.
Stayed 2 nights in Nov 2023
Response from Noelia Postigo on Dec 30, 2023
Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager

10/10 Excellent

Carl

Stayed 1 night in Sep 2023
Response from Miriam Ferri on Sep 19, 2023
Dear Carl, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Nice place with everything you may need for your staying.
Stayed 1 night in Sep 2023
Response from Noelia Postigo, Duty Manager on Sep 14, 2023
Dear Monika, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager

10/10 Excellent

Artjoms

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Nikola Kachel Guest Experience Manager on Jul 31, 2023
Dear Artjoms, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nickiie KachelGuest Experience Manager

8/10 Good

Shivani

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel stay and staff have been brilliant, they were all really friendly, and really very helpful too..I can’t fault the staff in anyway. We were given the chalet - it was really nice, the room was replenished in terms of towels and if any extra things were needed. They cleaned our dishes and bed was made everyday. Breakfast was good too. Stay was good. I did down rate the hotel because my husband got bitten and the bumps have come up on his arm since Saturday and they are itchy, we haven’t been around any pets and mosquito bites are different to what my husband and I have had - we did research on the bites and also what could have caused it, I also had a few bites too, thinking nothing of it at the time. But the hotel needs to check to see if bed bugs could have been present in that chalet, and get exterminators in if needed.
Stayed 5 nights in Jul 2023
Response from Nikola Kachel Guest Experience Manager on Jul 31, 2023
Dear Shivani, Thank you for taking your time to tell us about your experience at the ibis Styles Bournemouth.We are pleased to read that you enjoyed your stay and the team were friendly and welcoming, I will share your lovely comments with our team.Upon receiving your feedback, we contacted straight away an external certified company, Apex Pest Control Ltd which comes regularly to assure the safety of the team and the guests, to investigate and no evidence of bed bugs or any other issues have been encountered. The safety and satisfaction of our guests is our priority at ibis Styles Bournemouth and we want to assure you that we have taken all the necessary measures to provide a comfortable and enjoyable experience for our guests. We hope to have the opportunity to welcome you back in the near future. Sincerely, Nikola KachelGuest Experience Manager

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the advert it says you have a pool. Unfortunately my wife went to use it a couple of times and there were swimming lessons going on with most of the pool closed off. Don’t say you have a pool when it was unavailable to use.
Stayed 2 nights in Jul 2023
Response from Nikola Kachel Guest Experience Manager on Jul 31, 2023
Dear Sean, Thank you for taking your time to tell us about your experience at the ibis Styles Bournemouth.We apologise that you felt that you were unable to use the swimming pool during your stay, however only 1/3 of the pool is used for lessons few days a week to make sure that our staying guests are able to use the facilities in the meantime. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Nikola Kachel Guest Experience Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in one of the chalets which was well equipped and very comfortable. Staff very friendly and helpful. Great stay. Thanks to all.
Stayed 7 nights in Jun 2023
Response from Nikola Kachel Guest Experience Manager on Jul 3, 2023
Dear Judith,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nickiie Kachel Guest Experience Manager

4/10 Poor

Scott

Traveled with partner
Usk is a stunning area but a 5:30pm check is poor (building is actually closed until 5:30pm). Just had breakfast, beans were cold (not even warm but actually cold). Poached egg undercooked, some of the egg white was like jelly. Ran out of toilet roll. Mattress on the bed as bad a mattress I can remember.
Stayed 3 nights in Jun 2023
Response from Nickiie Kachel - Guest Experience Manager on Jul 19, 2023
Dear Scott,Thank you for your review,I do feel that the above comments do not belong to our property as our hotel/front desk is open 24/7 (you stated that the building is closed until 5.30pm) and we don’t offer poached eggs for breakfast as we offer fried, scrambled or boiled eggs.Please do not hesitate to contact the hotel if you do feel that these comments belongs to our property and you can speak with the General Manager.Kind regards,Nickiie KachelGuest Experience Manager

8/10 Good

Dannii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis Styles
Lovely stay Nicely decorated Upgraded to lovely room Poor breakfast
Stayed 1 night in Apr 2023
Response from Nickiie Kachel - Guest Experience Manager on Apr 30, 2023
Dear Dannii, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Kachel Guest Experience Manager

8/10 Good

Lily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice big room, although I wasn’t aware that the room was not located in the hotel but was instead around the back but was not a problem. Staff were friendly, housekeeper tried to come in twice even thought we had said no and there was a sign on the door to say no. Breakfast was good, although I believed the hot breakfast was supposed to be buffet but was instead cooked to order, which was still good.
Stayed 2 nights in Apr 2023
Response from Nikola Kachel Guest Experience Manager on Apr 24, 2023
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Nikola Kachel Guest Experience Manager on Apr 24, 2023
Dear GEORGE TREVOR EBEJER,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Charlotte

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Couldn’t use bar as no drinks pool dirty couldn’t get to reception as blocked off
Stayed 2 nights in Apr 2023
Response from Nikola Kachel Guest Experience Manager on Apr 15, 2023
Dear Charlotte,Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Jon

Stayed 1 night in Feb 2023
Response from Nickiie Kachel Guest Experience Manager on Feb 8, 2023
Dear Jon, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Laura

Stayed 1 night in Dec 2022
Response from Nickiie Kachel Guest Experience Manager on Feb 8, 2023
Dear Laura, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Nice hotel. The rooms equipped with microwave, fridge & kettle. Small front garden infront of the room. Good breakfast, comfortable bed, closer to the beach. Nice & friendly staffs. Specially Kay & Noelia. We definitely return to this hotel in future. My 6 years old little one really liked it.
Stayed 2 nights in Aug 2022
Response from Nickiie Kachel - Guest Experience Manager on Sep 3, 2022
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience ManagerNikola Kachel

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, newly refurbed chalet style room
Following a friendly welcome and swift check-in, we were very impressed with the spacious, newly refurbished chalet situated to the rear of the hotel near to the pool with own parking. Lovely breakfast and relaxing stay thnx
Stayed 1 night in Aug 2022
Response from Nickiie Kachel - Guest Experience Manager on Aug 18, 2022
Dear Sarah D, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Charmaine

Stayed 1 night in Aug 2022
Response from Nickiie Kachel - Guest Experience Manager on Aug 18, 2022
Dear Sarah D, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Room recently refurbished, clean and comfortable. Service first class from booking in to leaving. Overall excellent.
Stayed 6 nights in Jul 2022
Response from Nickiie Kachel - Guest Experience Manager on Aug 18, 2022
Dear Sarah D, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nickiie Kachel Guest Experience Manager

10/10 Excellent

Maria

Stayed 1 night in Jul 2022
Response from Gianluca on Jul 28, 2022
Dear Maria, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager

10/10 Excellent

Lyndsay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Gianluca Iaccarino on Jul 8, 2022
Dear Lyndsay, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager

10/10 Excellent

Clelie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded to family chalet room, no swimming pool or restaurant had to go to the by near hotel where the swimming pool was disgusting hair long hair caught on my fingers and jacuzzi bottom when not occupied by couples on top of each other had a sandy bottom . Breakfast was ok but when went to the information regarding breakfast it was hostile .
Stayed 1 night in Jun 2022
Response from Gianluca Iaccarino on Jun 27, 2022
Dear Clelie, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager

10/10 Excellent

Ian, Poplar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022
Response from Nickiie Kachel - Guest Experience Manager on Aug 29, 2022
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nikola KachelGuest Experience Manager

10/10 Excellent

gus

Stayed 1 night in May 2022
Response from Gianluca Iaccarino on May 3, 2022
Dear Gus, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Nickiie Kachel - Guest Experience Manager on Aug 29, 2022
Dear Micheal, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nikola KachelGuest Experience Manager

4/10 Poor

Ross

Stayed 1 night in Feb 2022
Response from Nickiie Kachel - Guest Experience Manager on Aug 29, 2022
Dear Ross, Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Irena

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2022
Response from Nickiie Kachel - Guest Experience Manager on Aug 29, 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nickiie KachelGuest Experience Manager

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Lovely hotel, you can tell it was refurbished recently. Staff were kind and polite and helped with every request. The area around the hotel is not the nicest place to be walking around after dark but once on either the promenade or main road all is good again
Stayed 2 nights in Nov 2021
Response from Gianluca Iaccarino on Dec 13, 2021
Dear Paul, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Operations Manager

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Customer Experience Manager on Nov 9, 2021
Hello Firstly, we would like to thank you for choosing Ibis Style Bournemouth. We are happy to see you found our hotel welcoming and our staff to be friendly and helpful. Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us. Customer Experience Manager

6/10 Okay

Joanne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very poorly renovated old property with limited access to hot water and very cold bathrooms due to drafty windows. Bed was comfy and clean. Breakfast, when requested fresh, was fresh. Staff were over run, but very pleasant and eager to help. Would not stay there again. Sorry.
Stayed 1 night in Nov 2021
Response from Customer Experience Manager on Nov 9, 2021
Hello Firstly, we would like to thank you for choosing Ibis Style Bournemouth. We are happy to see you found our hotel welcoming and our staff to be friendly and helpful. I do understand there was some issues with your stay water pressure is a common issue with hotels in bournemouth and we are looking into some solutions for this issue. In terms of the window issues i would always recommend making reception aware in person or via the WhatsApp number provided so we can have our maintenance men fix this issue. Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us. Customer Experience Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Customer Experience Manager on Nov 6, 2021
Hello Firstly, we would like to thank you for choosing Ibis Style Bournemouth. We are happy to see you found our hotel welcoming and our staff to be friendly and helpful. Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us. Customer Experience Manager

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Ok stay.
Staff were incredibly helpful, managed to move my room as I initially had a room above the restaurant and I could hear music coming from underneath me. In terms of the hotel, it’s obviously an old hotel that’s been upgraded, so the decor is new but it still has an old feel. Room was very good, brand new tv. Breakfast was ok, not the best not the worst. Only thing I would say as a negative, no hand sanitiser at the breakfast Buffett, the hand sanitisers placed around the hotel didn’t work. Would give 6.5/10.
Stayed 1 night in Nov 2021
Response from Customer Experience Manager on Nov 6, 2021
Hello Firstly, we would like to thank you for choosing Ibis Style Bournemouth. We are happy to see you found our hotel welcoming and our staff to be friendly and helpful. As for the hand sanitiser we do have manual hand pump sanitizers at reception and front desk of the restaurant incase our automatic dispensers run out. Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us. Customer Experience Manager

8/10 Good

Russ

Liked: Staff & service
Stayed 1 night in Oct 2021
Response from Customer Experience Manager on Nov 1, 2021
Hello Firstly i would like to thank you for choosing to stay with us at Ibis Styles Bournemouth. We are glad you found our hotel welcoming and our staff to be friendly and welcoming. We are glad you enjoyed your stay and had the great break you deserved. Thank you for the review and we hope to see you again soon. Customer Experience Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Standard
Newly designed hotel. Nice environment and friendly staff. Surprised with the size of the bedroom (double). It had just enough room to fit the bed in with a small desk/clothes hanging arrangement right next to the bed. Should have booked a superior for the space. Food was standard during my stay. Possibly short staffed as main diner was not open and bar/snack food only on offer. Check in/out seemless apart from damage deposit I was unaware of when booking. Overall, not a bad stay.
Stayed 2 nights in Oct 2021
Response from Customer Experience Manager on Oct 31, 2021
Hello Firstly we would like to thank You for choosing Ibis Styles Bournemouth. We are happy you found our hotel welcoming and out staff friendly and helpful. Unfortunately we are still suffering from the after affects of Covid 19 in terms of staff but we are still striving to deliver a fantastic experience for our customers. in terms of the security deposit this is commonly used in international hotels and has recently been adopted by most of the Accor Group hotels. We hope to see you again soon and thanks for such a fantastic review. Customer Service Manager

10/10 Excellent

Maahin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Customer Experience Manager on Oct 31, 2021
Hello Firstly we would like to thank you for choosing Ibis Styles Bournemouth. We are happy we was able to deliver a great stay and that you found our hotel welcoming and our staff to be friendly and helpful. We hope to see you again soon and thanks for such a fantastic review. Customer Service Manager

8/10 Good

Serena

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay, friendly service
Had a goid stay. Re-vamp of an old-style Bournemouth hotel in a good location. Service was really friendly and helpful. I had the pool all to myself for most of the time I was in it. Parked for free overnight on the road outside (charges during the daytime) rather than pay £10 for the hotel's parking.. All in all, was great for my needs - nothing not to like !
Stayed 1 night in Oct 2021
Response from Customer Experience Manager on Oct 27, 2021
Hello Firstly we would like to thank You for choosing Ibis Styles Bournemouth. We are so happy that you found our hotel welcoming and our staff to be helpful and friendly. We are glad we was able to deliver the fantastic stay you was hoping for. We hope to see you again soon and thanks for such a fantastic review. Customer Service Manager

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff !
The Hotel has a very pleasing seaside vibe and was very fresh and welcoming.The staff are exceptional and really nice to everyone.A credit to the hotel.I usually stay at the Village Hotel but pricing can be very high especially in so called Season.
Stayed 2 nights in Oct 2021
Response from Kay on Oct 16, 2021
Hi Ian, Thank you for your lovely comments . I have passed on kind words to all the staff. We look forward to welcoming you again the next time your in Bournemouth

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, modern hotel
Nice, newly refurbished hotel.
Stayed 1 night in Aug 2021
Response from Kay on Oct 16, 2021
Thank you for your lovely comments . Hopefully we will see you at the hotel again soon .

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Kay on Oct 16, 2021
Thank you Jason, We look forward to hopefully seeing you at the hotel again soon

2/10 Terrible

Romana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid - incompetence and health & safety hazard
We had a very negative experience when staying at this hotel, including a potential health and safety issue which the hotel refused to deal with, general incompetence and very slow/ lack of service. Due to the character limit I am unable to share all my points but am including a couple: Water leak: We noticed a potential health & safety issue in our bathroom - there was water dripping from one of the lightbulbs. The lightbulb was right above the toilet which made the toilet seat wet and created a mess. We also noticed the ceiling in the bathroom was very moist and cracks started to form. Since we didn’t know whether this was condensation or if there was a water leak very close to the electric circuit, we reported this as a potential health & safety problem. We were told someone was going to check on it. However, we were never updated about this matter. We enquired about it on our last day during checkout and were advised someone had come to check (it must have been when we were out since we hadn't seen anyone) and that they had prepared a new room for us to move in to. The receptionist said someone should have informed us about this - however, no one had. Cleaning: Throughout our whole stay, we never received housekeeping, even though daily housekeeping was daily housekeeping was advertised when we had booked it. Missing room items: There were several very basic items missing in our room which should have been present (TV remote control, hair dryer, toilet brush etc.).
Stayed 3 nights in Jul 2021
Response from Nickiie Kachel - Guest Experience Manager on Aug 29, 2022
Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so fresh and inviting, our room was lovely, comfortable bed with a choice of pillows, bathroom very clean and modern, the staff were very attentive and extremely friendly, would recommend and will definitely return 🤗
Stayed 2 nights in Sep 2021
Response from Customer Experience Manager on Oct 10, 2021
Hello Firstly, we would like to thank you for choosing Ibis Styles Bournemouth. We are so happy you found our hotel to be inviting and welcoming and our staff friendly and helpful. We are glad that we was able to not only meet but exceed your expectations and deliver the great stay you deserve. We hope to see you again soon and thanks for such a fantastic review. Customer Service Manager