Ratings based on 590 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
82% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from London

Chaotic

Posted Sep 1, 2015
Pros: Good location, 20min walk from centre, short walk to the beach,
Cons: More staff, better organisation.
Location: The hotel is at a nice road, the beach is about 10-15min walk.
We were initially allocated a room that no one knew where it was. 20min later, and a help of three members of staff looking, we found out that we pretty much had a shared entrance with the front entrance. Right next to it, very noisy room, odd location, should only be used as a storage room/office. We lasted 5min in there (we tried). Then we got moved to a room off the bar. We heard everyone's conversation in the bar as well as the music so 20min later we realised if we stay we won't be able to sleep at all. Then, third time lucky, we got moved to a decent room. There was a 20min+ queue for breakfast because the same person who was seating the guests were also cleaning the table. There was a 20min + queue to check in and out just not enough staff there. We came across a lot of unhappy guests during our stay. The place is understaffed and some rooms are unsuitable for guests or should really be heavily discount and the reasons clearly stated when making a booking.
2 out of 5
by A verified traveler from Düsseldorf

Abgewohntes Hotel in sehr guter Lage

Posted Aug 30, 2015
Pros: Die Lage.
Cons: Schwierig, da das Gebäude sehr alt zu sein scheint und sehr viele Zimmer hat. Eine Grundrenovierung dürfte vermutlich sehr kostenintensiv sein.
Location: Boscombe Chine Gardens, Boscombe Pier, Strand und Einkaufsstraße in Laufnähe.
Waren vor zwei Jahren schon einmal dort und damals schon nicht begeistert, aber da wir nur für eine Nacht auf der Durchreise waren, haben wir dem Carrington House noch eine Chance gegeben. Leider ist das Hotel seitdem noch abgewohnter. Wir waren in einem Zimmer, in dem die Tapete von den Wänden kam und das bunt zusammengewürfelte Mobiliar nicht gerade dazu einlud, seine Wäsche dort hinein zu räumen (mussten wir aber zum Glück auch nicht). Den Teppich hätte ich ohne Hausschuhe nicht betreten. Das Badezimmer war okay und anscheinend vor nicht allzu langer Zeit neu gemacht worden. Man hat insgesamt den Eindruck, der Zimmerservice bzw. das Reinigungspersonal tut alles in seiner Macht stehende, aber gegen das Interior hilft das leider nicht. Das Hotel selbst ist ein verwirrendes Labyrinth, da offenbar mehrere Häuser zu einem großen verbunden wurden, und ohne meinen Mann als Navi hätte ich den Weg vom Zimmer zurück in die Lobby gar nicht gefunden. Obwohl das Hotel eine Top-Lage hat, da es zu Fuß nur 10 Minuten durch die wunderhübschen Boscombe Chine Gardens vom Boscombe Pier entfernt ist, und das Personal sehr freundlich und hilfsbereit ist, war dieser zweite Versuch definitiv unser letzter.
2 out of 5
by A verified traveler

Don't book this hotel

Posted Aug 30, 2015
Very disappointing hotel. Looked nice on website but when got there very dirty, no activities on site, damp on room and receptionist who could not answer any of our questions. Wanted to use swimming pool but also dirty so did not chance it.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Aug 28, 2015
Came for the airshow. Checking in was extremely busy but staff were friendly
2 out of 5
by A verified traveler

Posted Aug 25, 2015
Lift out of order, not expected to be fixed for 6 weeks! Family room on 2nd floor - not ideal with 3 month old! Hotel generally tired and tatty, but has potential, just needs updating and modernising.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portsmouth

nice notel convenient for our needs (air festival)

Posted Aug 24, 2015
Pros: Convenient, spacious, relaxing.
Cons: Decent hot chocolate in the bar. Biscuits and hot chocolate in room please! Another extra large towel would've been nice.
Location: Air festival, beach etc.
Pleasant, comfortable stay. Perfectly adequate for our needs.
1 out of 5
by A verified traveler from Slough

15 minute walk to Boscombe Pier

Posted Aug 22, 2015
Staff at check in were really slow and unprofessional. Room wasn't cleaned properly. Kettle had coffee in it. Fan blew out dust everywhere. Phone wasn't working amongst other issues and when I brought this to the receptions attention, they just said to put it in an email to brittania!
2 out of 5
by A verified traveler from Birmingham

Not again

Posted Aug 22, 2015
Did not enjoy our stay. Really tired looking room. Uncomfortable bed and poor choice of breakfast.
1 out of 5
by A verified traveler

What a disaster

Posted Aug 20, 2015
Pros: Nothing
Cons: Knock it down.
I was guaranteed 2 rooms connecting to each other for me, the wife and 3 kids(9,11,13 who is 6ft) but on check in No Can Do ! We was left in a dirty small family room. Nightmare. None of the staff are locals but European or Indian. Breakfast was worse than the room. No parking as their car park is to small. Checked out the next morning. NEVER AGAIN.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice Hotel, close to the beach

Posted Aug 19, 2015
Pros: Location
Cons: updated furnitures and equipments
Location: local town centre and beach nearby and lots of places to eat
The Hotel was nice and comfortable with friendly staff.