A big dissapointment
Posted Apr 9, 2012
Have used the other hotels in the FJB group in Bournemouth, the Sandbanks was the most dissapointing. Apart from the most wonderful location, situated directly onto the beach, the rooms of the hotels need some serious updating.
Whilst the reception and bar area have been updated the rooms are very tired. The leisure facilities are awful. The pool facilities are dark, dingy and very uninviting and we did not use them. The only good thing is that you are able to use the other hotel facilities and the Haven has the most wonderful spa, so we used these.
The waiting staff were all very pleasant but the attention to detail and serving etiquette were lacking. For a four start hotel we would have expected better. Having used the Chine and the Haven, would prefer the Chine although it is only a three star, beacuse it is run better in our opinion. Would avoid the Sandbanks.