Ratings based on 204 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Newcastle
Family 3 night breakPosted Aug 15, 2016
Hotel receptionist excellent. Room large but outdated bathroom, shower curtain and mouldy shower head. Plenty of toiletries. Lounge food excellent. Swimming pool great with free drinks for the children and free pool towels.
by A verified traveler
Nice and convenientPosted Aug 13, 2016
Hotel rooms, bathrooms (fixtures in dire need of replacing and the plumbing/drainage in our room was terrible) & hotel facilities are tired and in need of updating. That aside, the location is excellent as were the staff, it was a shame that the disabled access to hotel facilities is poor.
by A verified traveler from Newcastle upon Tyne
Grandchildren break with usPosted Aug 11, 2016
Near to railway station easy 15 minute walk. Hotel pools good with free drinks for children and pool towels. Only negative though rooms large, bathrooms outdated and shower curtain! Lounge food good.
by A verified traveler from Reading
Former too hotel fallen from gracePosted Jul 25, 2016
Pros: Good swimming pool and good location,
Cons: Training of staff to as a priority and time to update rooms. Very poor and dated quality . Broken tiles, missing bedside lights .
Arrived to find room not fully cleaned . Floor not vacuumed with bits inc,during hair grips all over floor. On second day they provided us with clean towels but did not take old ones away. Only provided one face cloth for to people. Receiption very unhelpful when advised of issues. When I spoke to a member of bar staff who was not aware of the menj he advised it would have been helpful if the hotel had given him some training .
by A verified traveler from London
far from beachPosted Jul 5, 2016
Pros: A beautiful building
Cons: smiling staff, room should be warm and well lit at night. A little more interesting breakfast, some choice for vegetarians, cheese etc.
Location: nothing nearby unless you walk or take cab to town centre or beach.
it was a cold afternoon, when we arrived, no heating, on request basic heater provided. lighting poor, two little bedside lamps, one standard floor light, no lamp on desk/dressing table, therefore no light on entering room or to see in dark wardrobe, shabby curtains, one torn. basic breakfast,noisy party in large lobby on day of arrival.
by A verified traveler
DisappointedPosted Jun 25, 2016
Hotel isn't a 4 star is a 3 star at best but I suppose due to the pool it raises it but service is terrible - hotel needs a paint there were grabby walls, cracking paint on the doors - don't provide bottle water in room, no safe in room, cracked sink, balcony wall was so high couldn't see view, wasn't cleaned up had a black cloth on the balcony and a can when we arrived also couldn't lock balcony asked but nothing done about it, room service, reception and house keeping never answer calls had to go down to reception to put room service order in and then got order wrong several times - very much penny pinching on everything not providing wash cloths, pen, safe, bottle water in rooms - breakfast also was poor - buffet no individual cereals or yoghurts would pile it all in a bowl, hardly refilled fruit, no cheese said if you want it need to order at the table - I don't recommend staying - last year stayed at 4 star in Eastbourne and was wonderful breakfast buffet and had everything that a 4 star should have
by A verified traveler
Great location, hotel very tiredPosted Jun 19, 2016
1st room had white dog hair all over the carpet, 2nd room stank of mould. All bathrooms very tired and old, bathroom radiators on high temp continually - unable to turn down which made bedroom very warm. Outside of Hotel looked lovely along with the foyer and ground floor
by Donald from Banbury
Anniversary tripPosted May 25, 2016 on Hotels
Only booked for one night but couldn,t bear to leave so stayed another night shame outside pool wasn,t open yet will return in the summer hopefully
by Paul from Chepstow
Posted May 6, 2016 on Hotels
Hotel was really nice, room was awesome. If I was going to be picky I would say they could have turned the heating off in the corridors,this made my room uncomfortably stuffy & I couldn't figure out why until the morning when I went for breakfast, I eventually resolved by opening all the windows & balcony doors.
by A verified traveler from Amsterdam, Netherlands
Charming hotel, filled with many reminders of old.Posted May 6, 2016
Pros: Staff was excellent, very helpful. Hotel restaurant was a pleasant surprise (affordable, loads of old-fashioned charm...and great view of the sea)
Cons: Hotel needs extensive refurbishment. Furniture old/creeky. Walls need serious paint job.
Location: Nice sea-side town, excellent location.
Very pleasant staff were always willing to help, and provide excellent service. The hotel "grew" on me the longer I stayed. You could almost imagine what the hotel was like in the days of old.