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关于伯恩茅斯希尔顿酒店的点评

4 out of 5
伯恩茅斯希尔顿酒店
Terrace Road, Bournemouth, England

点评

8.4

很好

10 分 - 超赞。505 条好评，共有 1000 条点评" "
8 分 - 还可以。286 条好评，共有 1000 条点评" "
6 分 - 一般。112 条好评，共有 1000 条点评" "
4 分 - 很差。54 条好评，共有 1000 条点评" "
2 分 - 糟糕。43 条好评，共有 1000 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

yanlun

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear yanlun, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 超赞

YUK BING

2023 年 7 月入住 2 晚
Hilton Bournemouth 于 2023 年 7 月 21 日 的回复
Dear YUK BING, Thank you for your recent stay at the Hilton Bournemouth and for taking the time to write a review. We are delighted to hear that you have enjoyed your stay with us and we hope to welcome you back in the near future. Kind regards,

8/10 还可以

Kai Yim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
只是泳池消毒水太刺眼，桑拿房太少只能容納4人
2019 年 5 月入住 1 晚
Hilton Bournemouth team 于 2019 年 6 月 12 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常舒適的飯店
飯店很新, 走路就可以到海灘

4/10 很差

Yasmin

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
Room wasn’t clean at all. Really disappointed in my stay and wish I had stayed somewhere else for the amount paid
2024 年 4 月入住 1 晚

10/10 超赞

Fateha

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The room was amazing! Service at reception was underwhelming
2024 年 3 月入住 1 晚

8/10 还可以

Matthew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Showing signs of wear and tear. The Hilton is in a great location and has good facilities. From our recent experiences with hotels in Bournemouth - they are still impregnated with depression in a post Covid world several years down the line.
2024 年 3 月入住 2 晚

8/10 还可以

Chris

满意：员工和服务
2024 年 3 月入住 1 晚

8/10 还可以

Sarah&Richard

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

2/10 糟糕

Adam

2024 年 2 月入住 2 晚

8/10 还可以

Crystal

满意：清洁度、员工和服务、住宿条件和设施
Nice and quiet. Staff could be a bit more friendly but was a good stay otherwise.

6/10 一般

Gyles

与配偶出行
满意：服务设施，清洁度
Guests expected to pay for the use of the pool / Although ‘very’ quiet we walked out of the Sky bar due to waiting for drinks table service. Although we approached the bar they said someone will be with us soon but decided to leave 20 minutes later.
2024 年 2 月入住 2 晚

6/10 一般

Paul

团体旅客
满意：清洁度、员工和服务、服务设施
Location is perfect
2024 年 1 月入住 2 晚

4/10 很差

Victor

与配偶出行, 商务旅客
不满意：住宿条件和设施，服务设施
Many things didn’t work on the property including heating which during the cold week in Bournemouth it was not very pleasant. Also, the staff at the front desk was really unreliable and didn’t answer the phones on most occasions. Some things didn’t work like the outlet for the shaver in the bathroom. For the price the hotel charges customers should receive a much better class of service.
2024 年 1 月入住 7 晚

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

2/10 糟糕

Robyn

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible
I payed extra to stay in this hotel expecting it to be good. I couldnt use the spa facilities because the pool was freezing cold. The hot tub was also freezing cold and my bedroom was also freezing cold. I was told id get a full refund and i didnt. Not happy at all with the stay. Honestly iv had a better experience in travel lodge ! So dissapointed. This was a surprise for my daughter anf was totally ruined.
2024 年 1 月入住 1 晚

10/10 超赞

jacelyn

2024 年 1 月入住 3 晚

8/10 还可以

Jackalyn

满意：清洁度、住宿条件和设施、客房舒适度
variable service
the stay was good and the staff service in the restaurant was very good. However I left a pair of diamond earrings in the safe. On calling the hotel I got the answer that I have to go and collect them and they refused to send them by registered post even if I paid for it. As I live two hours drive away this is not possible to collect. I'm extremely disappointed in the reaction.
2024 年 1 月入住 2 晚

10/10 超赞

Steve

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hilton
Hotel in ideal location with parking All clean and good working areas
2024 年 1 月入住 1 晚

6/10 一般

Stella Mary

2023 年 12 月入住 2 晚

10/10 超赞

Arooma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚

10/10 超赞

J.F.Hutton

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Husband 80th birthday celebration.
Stayed for one night as 80th birthday celebration for my husband. Everything was fantastic. The staff from the cocktail bar, downstairs bar, restaurant and reception were friendly, welcoming and very helpful. After an excellent night's sleep in the king size bed, we thoroughly enjoyed a delicious buffet cooked breakfast where everything one could want for breakfast was provided. The check in and check out system was easy and quick. We'll definitely want to visit again.
2024 年 1 月入住 1 晚

10/10 超赞

Xanthe

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

10/10 超赞

Jason

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

8/10 还可以

Norbert

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Mordechai

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

8/10 还可以

Marti

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have used this hotel on a couple of occasions when visiting Bournemouth. Each time the staff have been amazing, very friendly and helpful. On my last stay, there was a party in the hotel and the music was extremely loud. I was located on the 7th floor and could hear it until the early hours, making it difficult to sleep. Other than that, my stay was very pleasant.
2023 年 12 月入住 1 晚

10/10 超赞

Sharon

满意：清洁度、住宿条件和设施、客房舒适度
Wonderful!!!!
We had an overnight stay here, our room was ready early, the receptionist was friendly. It was a lovely room, so comfy and a great location. Breakfast was cooked beautifully. The whole experience was wonderful for our Christmas outing, love to go back again!!!!
2023 年 12 月入住 1 晚

10/10 超赞

Matthew

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Daryl

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
Great hotel, breakfast is excellent too
2023 年 12 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Daryl, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 超赞

Lorraine

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Lorraine, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 超赞

Soraya

2023 年 12 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Soraya, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 还可以

Sameer

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Customer service was lacking a bit at reception in terms of greeting people could do with a refresher on how to greet paying guests. Staff at breakfast & dinner however where excellent kind and courteous especially a chap called Marco he is a shining example of how Customer service should be done, well done Marco! Room was good few maintenance issue but were resolved quickly and efficiently. Spa was excellent had two treatments me and the Mrs, Naomi is very good masseuse. Overall good in areas but can be improved in the smaller details. Would use again 4/5.
2023 年 11 月入住 3 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Sameer, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

4/10 很差

julie

与家人出行
不满意：员工和服务，清洁度
Not great, rude and unprofessional
The receptionist was extremely grumpy, no customer services capability at all. We got into our room and had only been there 5 minutes when a Hulton employee walked straight into our room with an iron. There was no knock, pretty uncomfortable for two women!
2023 年 11 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Julie, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

2/10 糟糕

Caroline

2023 年 11 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Caroline, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 还可以

Raymond

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean and pleasant. However, unhappy with breakfast- many things weren't available such as smoked salmon, melon and other fruit. I asked and their excuse was "waiting for delivery". I paid a lot of money for breakfast (around £15) so the least they could do was ensure there was supply. If not, offer an alternative rather than do nothing!
2023 年 11 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Raymond, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 还可以

Rachel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Rachel, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 还可以

Aaron

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel,good service and everything was easy and straightforward,only downfall was the shower…dreadful shower head
2023 年 11 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Aaron, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 超赞

Neily

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
Two night stay. I would like thank the hotel staff in Level 8 over both Wednesday & Thursday evening. You were all excellent. I would also like to say how brilliant Ed & his colleague were on Thursday night. such lovely polite gentlemen.
2023 年 11 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Neily, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 还可以

Nick

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Nick, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 超赞

Colin

2023 年 11 月入住 1 晚
Hilton Bournemouth team 于 2023 年 12 月 13 日 的回复
Dear Colin, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 还可以

Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Hilton Bournemouth team 于 2023 年 11 月 9 日 的回复
Dear Richard, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

2/10 糟糕

Adam

2023 年 10 月入住 1 晚
Hilton Bournemouth team 于 2023 年 11 月 10 日 的回复
Dear Adam, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 超赞

Muzhar

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great Hotel very modern also very clean, Fantastic Location, Good restaurant, Really liked everything and friendly staff too .. Will for sure stay here again 😊
2023 年 10 月入住 2 晚
Hilton Bournemouth team 于 2023 年 11 月 9 日 的回复
Dear Muzhar, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

6/10 一般

Tara

2023 年 10 月入住 1 晚
Hilton Bournemouth team 于 2023 年 11 月 9 日 的回复
Dear Tera, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 超赞

Claire

2023 年 10 月入住 2 晚
Hilton Bournemouth team 于 2023 年 10 月 17 日 的回复
Dear Claire, Thank you for your recent stay and for taking the time to write a review. We are delighted to hear that you have enjoyed your stay with us and we hope to welcome you back in the near future. Kind regards,

10/10 超赞

John

2023 年 10 月入住 1 晚
Hilton Bournemouth team 于 2023 年 10 月 17 日 的回复
Dear John, Thank you for your recent stay and for taking the time to write a review. We are delighted to hear that you have enjoyed your stay with us and we hope to welcome you back in the near future. Kind regards,

8/10 还可以

Travel

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Hilton Bournemouth team 于 2023 年 10 月 6 日 的回复
Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 超赞

Christine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best Houlday
When we first walked in the Hotel was this beautiful aromatherapy smell made us feel happy and calm the atmosphere was peaceful . The welcome we received was 10/10 The young man all dressed in a nice suit Was happy & smiling , nothing was to much truble you could ask him anything he was only to happy to help. We have never felt this sort of welcomei & service before.thankyou . The Bedroom was very comfortable & clean they even had a hairdryer and iron in our room.👍😀 Clean towels every day, spa dressing gown 's and slippers waiting Slippers fitted me but not my Husband he need a man size 12 . Spa treatments was a little bit expensive For us to try so we used the pool ,sauna & Jacuzzi which was lovely. Breakfast was amazing Catered for everyone full english, pastry's Fresh fruit , yogurt , pancakes, cerials Fresh orange juice, kiwi spinage cucumber lime smoothy which was my favourite. Very Clean restaurant ,very friendly staff always pleased to help. There is parking in hotel car park £15 a day Would have liked it to be a bit cheaper Thankyou to all the staff for a stress free very happy 3 day break definitely be coming back for a longer break Only 5 min walk to beach town park Thankyou
2023 年 9 月入住 3 晚
Hilton Bournemouth team 于 2023 年 10 月 4 日 的回复
Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 超赞

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Hilton Bournemouth team 于 2023 年 10 月 4 日 的回复
Dear John Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team