Ratings based on 739 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
81% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from H

Well it is close to the sea...

Posted Oct 4, 2015
This hotel was advertised as lovely four star hotel close to the sea. When we arrived we were surprised to find the exterior more than a little run down, but you shouldn't judge a book by it's cover, right? Wrong!! Once we arrived we were told that we'd have to go and find our own parking at the nearest pay and display because the hotel car park was full! 4* amenities right there! Even if there was a space for us, it would have set us back £20 for a single night. Not a good start. The interior of the hotel was dated, but looked clean if nothing else. The room however was beyond disappointing. I was almost thankful for the total lack of windows so I wouldn't have to see the room, unfortunately the light bulbs worked... After a horrible nights sleep in a bed which must have had the thinnest pillows and duvet possible I started my day tired and sore. The only silver lining was after getting ready in the sub standard bathroom I couldn't see how much of a state I looked because oddly the mirror is hung at waist height, giving me a nice view of my shoulders to my knees. Useful. It is close to the beach though...staff we rude not to mention the obnoxious guests in rooms either side. I'd pay to avoid sleeping here again!!
3 out of 5
by A verified traveler

Posted Sep 29, 2015
Cons: Only 1 pillow per person on bed.Very thin pillow and very old hollow mattress on bed
Couldn't sleep,very uncomfortable bed and pillow.Room showed on picture when book online didn't match with what you get
2 out of 5
by A verified traveler from Melbourne, AUS

Renovation required

Posted Sep 16, 2015
Pros: location, near beach. Cons: in desperate need of a renovation. The west wing rooms are more like uni dorms. Dark, dingy and smell terrible. Our room smelt so terribly of cigarettes we paid for an upgrade to an ocean view. The ocean view room was much nicer in comparison. Breakfast was basic. Staff weren't helpful.
1 out of 5
by A verified traveler

Close to Beach and Town

Posted Sep 15, 2015
Pros: Great location, close to the sea and the town Public car park next door
Cons: Staff training, re-furbishment, better signs. Ambiance created though music, plants and things which the modern traveller would expect to experience.
Unfortunately, my experience of staying at this faded grand hotel, were not good. After the long wait to check in, it took a good 10 minutes to find the room through the maze of corridors and lack of signage. My room was in the West Wing and was very small. The dining room was huge, soul less and the music was Heart FM complete with adverts as you dined... Payment is taken before you see the food and sit down. Drinks must be paid for as you eat, yes, you have to put your cutlery down to find your purse. In fairness, the food was basic but tasty. We only chose to eat here because we were in a hurry to be at an evening function. The early check out of 10am on a Sunday is a bit of a shocker, so is having housekeeping banging on the door at 9.25am... Felt quite rude. Breakfast needs to be paid for at reception apparently... The sleepy guy on breakfast duty was unsure of the cost or the procedure, so we didn't bother. The queue for check out was long. I don't plan to stay here again.
3 out of 5
by A verified traveler from sussex

Hotel with pay for facilities

Posted Sep 14, 2015
Booked with hotel.com and when I pressed the book button I was told the hotel had put the price up £40, bad start. On arrival a member of staff told us our row of rooms were yet to be upgraded, room 233. Bathroom very old fashioned and mouldy. Forget all that lets have a swim, website says good leisure facilities included that appear FREE not so. Britannia then wants to charge you for a swim and a towel. We had come from the Royal Glen hotel in Sidmouth and when booked everything was free, stop being mean. Change my mind about you.
5 out of 5
for Everyone
by A verified traveler from england

great position in Bournemouth for everything

Posted Sep 12, 2015
Pros: position
shame about no parking on hotel site..apart from that everything was great
3 out of 5
for Everyone
by A verified traveler from Summerville, SC

Classic seaside

Posted Sep 9, 2015
Pros: Stepping back in history. Walking distance to everything
Cons: Realistically probably nothing without tearing the old place down. More electric outlets.
Location: Seaside views. Wide variety of eats and shopping.
The hotel reminds one of what it was probably like in the height of seaside resorts. Near the sea and downtown shopping and restaurants. It is dated but OK. Like it much more than the highway motels. Staff was nice and efficient. 12 pound per day in public parking lot near by. On site is 20.
5 out of 5
for Everyone
by A verified traveler from London

Massive hotel in best position in Bournemouth.

Posted Sep 8, 2015
Pros: Good helpful staff. Great location
Cons: Give clearer instructions on arrival to find the lifts
Location: In the centre of everything
Downside: Hard to find rooms and appropriate lifts to different floors. Left to struggle up unavoidable steps with baggage. Breakfast is typical self-service buffet. Upside: Amazing location. Massive public areas. Great facilities. Free upgrade on arrival to sea view room
5 out of 5
for Everyone
by A verified traveler from Nottingham

Posted Sep 3, 2015
An excellent hotel with clean and comfy rooms, nice food, a large lovely backgarden, different leisure facilities. Staff are nice too. Really enjoyed my staying and it's the second time I stayed here. Will definitely come back again!
3 out of 5
for Everyone
by A verified traveler from london

Nice and clean but food not nice and breakfast not

Posted Aug 28, 2015
Very good over all but paying £20 a night car park as coustemer very bad