Ratings based on 84 Verified Reviews

3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Dec 22, 2016
Very helpful staff and the hotel is in a perfect location for getting to the Dortmunt football ground and the Christmas markets
4 out of 5
Recommended
for Everyone
by A verified traveler from Sandy Hook, Ct

Right in city centre. Convenient

Posted Dec 13, 2016
Good hotel for business travel. There are 2 Mercure hotels quite close together. Make sure you are dropped off at the correct address. Pleasant staff. Comfortable. 12 min drive rob train station.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Mar 13, 2016
One minute walk from the main square. Arrived early and left bags in the reception. Very helpful staff at the reception. Can not fault the hotel at all.
Comment from Hotel Management
Mar 15, 2016 by Assistent to General Manager, Hotel Management
Dear guest, Thank you for your good review. We find it fantastic and we are delighted to receive such a positive feedback from you. We hope to welcome you again very soon. Warm regards, Mercure Hotel Dortmund Centrum.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent, Uk

Great room, very close to city centre.

Posted Dec 16, 2015
Great experience Only downside, construction work commencing at 8am each day outside of our room
Comment from Hotel Management
Jan 7, 2016 by Mercure Hotel Dortmund Centrum, Hotel Management
Dear guest, thank you for taking your time to share your experience with us. We very much appreciate your comments regarding your stay. Hope to see you again very soon. With best regards, Mercure Hotel Dortmund Centrum.
5 out of 5
Recommended
for Everyone
by A verified traveler from norfolk

central location

Posted Nov 2, 2015
We stayed for one night and the location was excellent to be able to walk to restaurants and bars etc. Thought 3pm check in was a bit late in the day however we asked if we could leave our bags and found that the room was ready at 12! Happy days!
Comment from Hotel Management
Nov 20, 2015 by Mercure Hotel Dortmund Centrum, Hotel Management
Dear guest, Thank you for your positive feedback. Great to hear that you enjoyed your stay. We looking forward to welcome you back very soon. With warm regards, Mercure HOtel Dortmund Centrum.
4 out of 5
Recommended
for Everyone
by A verified traveler from T

Nice hotel and great city centre location

Posted Oct 27, 2015
It was a lovely hotel and perfect for getting around Dortmund. The staff were helpful although I did have a couple of problems due to having two separate bookings (I extended my stay by one day) and although I emailed the hotel prior to my visit and being told they would combine into one booking this never happened (even after I asked on check in to make sure). The room was comfortable, although a bit dusty under the bed and when they changed the towels over we ended up with only one large towel and 3 small for 2 adults - so maybe a bit better attention to detail. It would also have been nice to have been made aware before that there would be heavy diggers working early in the morning
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2015
Room was very nice. The staff was very friendly and attentive to your needs. Great location to shopping and restaurants.
Comment from Hotel Management
Oct 7, 2015 by Mercure Hotel Dortmund Centrum, Hotel Management
Dear guest, thank you for your good review. We are glad that you enjoyed your stay and hope to see you back again very soon. Warm regards, the team of the Mercure Hotel Dortmund Centrum.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely Bubbly Surprise

Posted Aug 16, 2015
We were delighted to learn on our arrival that we had been upgraded for free! We were blown away by our suite that included balcony, front room, massive bedroom and a rock n roll marble bathroom with jacuzzi. Great location, with quick access to good restaurants. Friendly helpful staff. Great decor throughout. Deserves its four star rating.
Comment from Hotel Management
Aug 18, 2015 by Mercure Hotel Dortmund Centrum, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team of the Mercure Hotel Dortmund Centrum
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 16, 2015
I couldn't have wished for a better stay - immensely friendly and helpful staff both at reception and in the bar/restaurant and a lovely, quiet room with a great view over Dortmund.
Comment from Hotel Management
Jun 30, 2015 by assistent to the manager, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. With best regards, the team of the Mercure Hotel Dortmund Centrum.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good value

Posted May 26, 2015
Pros: Comfortable and clean
Cons: See above
Location: close to town centre
Good price overall but not always the best attention to detail.
Comment from Hotel Management
Jun 12, 2015 by Nadine Schmitt, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the team of the Mercure Hotel Dortmund Centrum.