Room mix-up; assigned a room already occupied
Posted Jul 20, 2016
My guest and I had to our change room twice. The first time was due to the TV/cable system not working properly. The TV screen image would freeze in place with no sound.
We called and asked to change rooms, which the hotel accommodated. (Note: It was very late at night, approximately 12:30 AM.) My guest had to go to the lobby to get keys for the new room. I went to the newly assigned room and saw a "Do Not Disturb" sign in the slit where you slide in the plastic key. To be on the safe side, I knocked on the door 3 or 4 times; there was no answer. Once my guest returned with the key, I knocked again. Once again, no answer. She then removed the "Do Not Disturb" sign and tried to open the door with the key. She inserted the room key and tried turning the door handle. She tried this three times, but the door did not open and the green light never came on.
At this point, we thought the room key was not properly activated/coded by front desk attendant. This time, I went down to get the key re-coded. When I arrived at the front desk, I was told we had been assigned a room that was currently occupied, and that the people in the room had called the front desk in a panic saying a stranger was knocking on their door and trying to enter their room. Fortunately, for us and the guests already in the room, the key (we had been given) did not work. Otherwise, this could have turned into an ugly situation. With modern technology, this is inexcusable and should not happen.