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Reviews of Hôtel SAWA

4 out of 5
Hôtel SAWA
488 Rue De Verdun - Bonanjo, Douala

Reviews

6.8
Rating 10 - Excellent. 5 out of 38 reviews" "
Rating 8 - Good. 12 out of 38 reviews" "
Rating 6 - Okay. 14 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Christian

Disliked: Staff & service
Stayed 3 nights in Jan 2023

10/10 Excellent

Adolphe

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022
Response from Le Responsable des Réservations on Oct 18, 2022
Cher Adolphe,Merci pour votre feedback.Votre satisfaction nous honore.

4/10 Poor

Alexandre

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nothing
Stayed 4 nights in Sep 2022
Response from Le Responsable des Réservations on Sep 10, 2022
Cher Alexandre,Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff. The facilities need an upgrade.
Stayed 4 nights in Mar 2022

8/10 Good

Amr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veey good
Very good stay, near the airport and the room was clean
Stayed 1 night in Jan 2022
Response from The Reservation Team Manager on Feb 8, 2022
Thank you for your feedback, Your satisfaction is our priority.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
First red flag my booking wasn't available when I there. Second the receptionist 😡
Stayed 2 nights in Oct 2021
Response from The Reservation Team Manager on Oct 29, 2021
Thank you for your feedback, We are sorry you disliked your stay in our property. We are working hard to solve the issue you came accross. Thanks for letting us know.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
It is a mistake to book this property through Expedia. Expedia did not send my reservations information to the property and it caused me so much headache. I paid for breakfast on one of the days I reserved but Expedia claimed to the property that there was no breakfast included.
Stayed 1 night in Jan 2020
Response from The Reservation Team Manager on Jan 22, 2020
Thank you for your feedback, We're sorry you came accross such issues. We're working hard to solve the problem occurred. Thank you for letting us know.

8/10 Good

Dennis A

Business traveler
Liked: Cleanliness, staff & service, room comfort
Hotel SAWA is a great deal for a great hotel.
Hotel SAWA is a great hotel in a good location. It is a good deal. The staff is very helpful. The on-site restaurant is clean and serves good food as well. The rooms are clean and serviced daily. The front desk staff are available and helpful. We have stayed there 3 times now. The main lobby is under construction at the moment, but they have done a good job of making the construction invisible.
Stayed 3 nights in Sep 2019
Response from The Reservation Team Manager on Oct 14, 2019
Dear Dennis, Thank you for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again.

6/10 Okay

Dave

Business traveler
Liked: Staff & service
Hotel needs updating badly
Very old hotel in a great location. Staff very friendly and helpful. Pool area great for sunset drink and snack.
Stayed 2 nights in Sep 2019
Response from The Reservation Team Manager on Sep 7, 2019
Dear Dave, Thank you for your feed back. We are happy you were satisfied in our property. Your observation are taken into account. Your satisfaction is our priority.

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs some work !
AC didn't go below 23deg, rooms are in desperate need of attention, there is a new lobby area being built. The pool and garden are a very nice place to relax and unwind, very friendly & helpful staff.
Stayed 1 night in Jun 2019
Response from The Reservation Team Manager on Jun 16, 2019
Dear Dave, Thank you for our feed back

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice but tired hotel, good for short stay only.
Old hotel in need of some renovation, the grounds were nice especially out by the pool area, the staff were extremely friendly and helpful.
Stayed 2 nights in Jun 2019
Response from The Reservation Team Manager on Jun 16, 2019
THank you

10/10 Excellent

Dennis A

Our choice hotel in Douala.
We have stayed at the Sawa Hotel on two different trips. We are always excited to arrive there. They have a nice restaurant attached to the hotel, with a buffet style service. The tap water always has plenty of pressure and hot which is a nice change from several hotels we have been in. The air conditioning is always working well and the linens on the bed and in the restroom are always clean. It is our choice hotel when we are in Douala.
Stayed 1 night in Aug 2018
Response from The Reservation Team Manager on Sep 4, 2018
Dear Dennis, We're happy you were satisfied in our property. We'll also be happy to welcome you again, Your satisfaction is our priority.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2018
Response from The Reservation Team Manager on Aug 23, 2018
Thank you for your feedback. We're happy you were satisfied in our property. We'll also be happy to welcome you again in our property. Your satisfaction is our priority.

2/10 Terrible

Samuel, Hyattsville MD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No more
Stayed 2 nights in Jul 2018
Response from The Reservation Team Manager on Aug 15, 2018
Dear Samuel, We're sorry you were unhappy in our property. We'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
SAWA for Business and swimming
I stay at the SAWA on business fairly regularly. It is an older property and you can have issues in the room on occasion with things such as the AC. Service is very good with some great. The outside eating area is very nice but the inside is a bit lacking. They do keep the rooms clean, pool is nice and a bit crazy on the weekends with families. WiFi is very spotty and I would recommend getting a local hotspot.
Stayed 6 nights in Jul 2018
Response from The Reservation Team Manager on Aug 8, 2018
Dear Kevin, we're happy you were satisfied in our property. Your observation are taken in account. Thanks for letting us know. Your satisfaction is our priority.

8/10 Good

Stéphane, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasing staff
The staff was amazing et the rooms were very big and comfortable.
Stayed 2 nights in Jun 2018
Response from The Reservation Team Manager on Jun 25, 2018
Dear Stephane, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

4/10 Poor

Michelle, Kinshasa

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Conference hotel, moldy.
The hotel staff are friendly, but the rooms are a bit moldy and damp--constant struggle for places in douala. The restaurant takes a long time to order, and for large conferences they can't keep up with the demand, even though they do try hard. I'd rate this as a 2.5/5 hotel because I find it just under average.
Stayed 4 nights in Oct 2017
Response from The Reservation Team Manager on Dec 4, 2017
Dear Yves, We're sorry you were unhappy in our property. We're working hard to fix the issue you experienced. Thank you for letting us know.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improving!
The SAWA has been slowly sprucing back up. I have been coming here on business for a number of years and the last two years have shown improvements. The room had been freshened up, was clean (never an issue) AC worked well (improvement) and the hand held shower had a bracket (improvement). I don't do the breakfast buffet. Internet seemed more reliable this trip but it was a short stay.
Response from Hotel La Falaise on May 22, 2017
Dear Kevin, Thanks for your feedback. We're happy you were satisfied in our property. We'll also be happy to welcome ypu again. Your satisfaction is our priority.

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Disliked: Room comfort
An okay spot on a business trip.
Have stayed here a number of times and they are working to spruce the place up. Fresh paint, new elevators, generally cleaner. However, it is an old property and there is still work to be done. For example on the air conditioning in the rooms, fixing shower heads (though always plenty of hot water), and providing ammenities like a water boiler for tea and coffee. The outside area is pleasant especially for breakfast (skip the breakfast buffet) or for the evening wind down.
Response from Hotel La Falaise on Apr 9, 2017
Dear Kevin, thanks for your feedback. We are happy you were satisfied in our property. We'll work hard to fix the little issue you experienced. thanks for letting us know.

10/10 Excellent

Javier, Honduras

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near to the airport
The hotel is very nice good swimming pool that you can relax and good restaurant bar beside.
Response from The reservation team. on Jan 25, 2017
Dear Javier, Thanks for your feedback. We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority. Regards, The reservation team.

4/10 Poor

James, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable, several better alternatives in Douala
Travelled to Cameroon to see my fiancee, this is not my first visit to Cameroon, and I have visited many third world countries. However, for the price, this was not a great bargain. Room is pretty crummy, bedding poor. AC worked well, and restroom was adequate. Didn't try the restaurant, looked at the menu and felt it was overpriced, so went out. Stayed in the Futuris Hotel on my way out, and also looked at the Star Land, both were nicer than SAWA, and similarly priced.

4/10 Poor

isaac, Maryland US

Disliked: Cleanliness, property conditions & facilities, room comfort
Low maintenance overall
Hotel needs more investment to fit the category Room in low maintenance Water flushing continually

8/10 Good

Kevin, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay in Doula
Have stayed here several times. Staff is friendly for the most part and deciding to skip the breakfast buffet and eat outside was a good move. The restaraunt is pricey but then again it is a hotel. Walking is not the best in Doula but the location is close enough to get into the central district without much trouble. Relatively close the airport. Hot water, nice pool area.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied guest
Sawa is only the name this Hotel don't have the merits of 4stars I never going to advice another US citizen to stay

8/10 Good

Stephane

Liked: Staff & service
Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Jan 2022
Response from Le Responsable Des Réservations on Feb 8, 2022
Merci pour votre feedback, Votre satisfaction est notre priorité

8/10 Good

Axel

Liked: Property conditions & facilities, room comfort
Response from Le Responsable de l'Equipe de Reservation on May 28, 2018
Chère Axel, Nous sommes ravis que vous ayez trouvé satisfaction dans notre établissement. Nous serons également heureux de vous accueillir à nouveau. Votre satisfaction est notre priorité.

8/10 Good

ponpon, ドバイ

Liked: Staff & service, property conditions & facilities, room comfort
建物は古いけれど清潔で快適。
建物は古いですがエアコンの調整もちゃんと出来ていたし、シャワーのお湯も熱いくらいで疲れが取れました。従業員も親切でよかったです。ただしVIPがよく来るのでそのたびにけたたましいサイレンや、警備が厳重になり面倒だったです。
Stayed 3 nights in Feb 2018
Response from The Reservation Team Manager on Mar 4, 2018
Dear Ponpon, we're happy you were satisfied in our property. We'll also be glad to welcome you again. Your satisfaction is our priority.

6/10 Okay

willi, Zürich

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Central, noisy
Restaurants: Menuecarte contents lots of things which are not available eg. Demi bottle of vine, vine in the glass spaghetti carbonara Quality of buffet in the evening: poor + expensive
Stayed 3 nights in Jul 2017

6/10 Okay

D, Japan

Okay
It is a very old hotel but besides that its okay. There was internet connection. Not a prefect one tho.
Stayed 3 nights in Jun 2017
Response from The reservtaion team. on Jul 10, 2017
Thanks for your feedback, We'll work hard to fix the issue you experienced.Thanks for letting us know. Your satisfactio is our priority.

8/10 Good

Zabou, Montréal, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hotel propre lit confortable...
Tranquille, près de tout... confortable et accueillant. J'ai apprécié mon séjour et je le recommanderait
Response from L'équipe de réservation.. on Apr 19, 2017
Cher Zabou, merci pour votre commentaire. Nos sommes ravis que vous ayez trouvé satisfaction dans notre établissement, Nous serons aussi heureux de vous recevoir à nouveau. Votre satisfaction est notre priorité.

6/10 Okay

Verified traveler

Disliked: Staff & service

6/10 Okay

THOMAS, NDjaména

Disliked: Cleanliness, room comfort
RAS
Je suis au regret de faire noter que c'est tout sauf le service qu'offre un hôtel 4 étoiles.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel bien placé Bonne nourriture Accueil souriant et navette à l'heure de/vers l'aéroport (bonne conduite)

6/10 Okay

Moise, ASNIERES

Disliked: Cleanliness, staff & service, room comfort
beaucoup de travail pour arriver à meilleur niveau
le séjour a très mal commencé un séjour réservé par mail et qui n'apparaissait pas à leurs écrans il a fallu attendre un responsable pour avoir une chambre où l'eau coulait du plafond à cause de la climatisation, il a fallu changer de chambre, la deuxième était très poussiéreuse nous n'avons pas dormi de la nuit après un long voyage de + de 6 heures, le lendemain on a exigé de nouveau une autre chambre qui était à peu près confortable. Pour le prix payé 122 € la nuit ça ne vaut pas la peine. Beaucoup de choses à revoir les réfrigérateurs qui ne fonctionnent pas le ménage mal fait, l'eau chaude qui sort par intermittence un coup froide un coup chaude très désagréable quand on prend la douche. Bref ... je m'arrête là.

6/10 Okay

sebastien, orgeval

Liked: Staff & service
Hotel correct sans plus
Hotel relativement propre malgré du mobilier vieux et usagé. Le seul vrai problème identifié est la connexion internet. Impossible d'envoyer un mail de 3 lignes.

10/10 Excellent

lucien g., ottawa canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
de la bonne hôtellerie
excellent séjour à l'occasion du Nouvel An. Personne cordial et chaleureux et serviable