Ratings based on 67 Verified Reviews

3.6 out of 5
80% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Great hotel near the Center town

Posted Jul 4, 2017
This is a great hotel in the Center town of Douala , Bonanjo, close to major banks ( Bicec)., and the post office. Hotel is very clean, with amazing staffs, always disponible, buffet breakfast was good. Room was not spacious but comfortable. Security was present at every time. I would recommend this hotel to everyone for a short stay.
Comment from Hotel Management
Jul 7, 2017 by Diane SILUE - Community Manager, Hotel Management
Thank you for your positive review of your stay at the Ibis Douala. We will share these comments with our teams for whom the main motivation is the satisfaction of our customers. Also your comments will be encouragement to pursue in this quest for quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

A pleasant surprise ...

Posted Jul 3, 2017
Pros: All the staff were helpful and friendly, particularly in the restaurant. Pool was excellent and a welcome break from the heat, shame it was underused.
Cons: The internet access terminal in reception was often offline, plus the keyboard was faded (and French format) Maybe update/expand this area ?
Location: In business quarter. Easy access rest of Douala, short taxi ride to waterside restaurants, where you can choose the fish you want cooking for you.
The hotel selection was a bit of an internet gamble as I had never been to Cameroun before. But the Ibis name was known to me in UK, and its position near coast was suitable. I was very pleased with my choice. I had no problems with checking in or out, considering my limited French. The room had everything I needed, and no less than I would expect in any good European hotel. Restaurant much better than expected, great breakfast buffet and lovely varied food each day, staff often changing their dress from smart uniforms to traditional dress, that was a nice touch. Recommend a visit to Limbe although a 2 hour journey. Although obviously a tourist, I felt very safe walking round marketplaces in Douala and everyone was friendly and helpful.
Comment from Hotel Management
Jul 6, 2017 by Diane SILUE - Community Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Yaounde

Nice and practical

Posted Apr 10, 2017
Good as usual. Always a pleasure . Very practical and clean. Have stayed here each time in I am in Douala for the past 18 years
Comment from Hotel Management
Apr 11, 2017 by Diane SILUE, Hotel Management
Thank you for your positive review of your stay at the Ibis Douala. We will share these comments with our teams for whom the main motivation is the satisfaction of our customers. Kindest Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from New York city

Nice hotel, safe location

Posted Mar 4, 2017
Friendly staff, clean hotel, and good food. Breakfast is fulfilling. Will definitely come back. Only drawback is the lack of toiletries in the bathroom. Good hotel overall.
Comment from Hotel Management
Mar 13, 2017 by Diane SILUE - Management, Hotel Management
Thank you for choosing the IBIS Hotel and sharing your experience with us. Toiletries are not Ibis product unfortunately. Always Feel Welcome !
4 out of 5
Recommended
for Everyone
by A verified traveler from Uruguay

Nice hotel close to the Airport

Posted Jan 20, 2017
I spent a night in this hotel and I had a good impression. It is clean and the staff is friendly and helpful. It has a good restaurant in place.
Comment from Hotel Management
Jan 23, 2017 by Diane SILUE, Hotel Management
Thank you for your positive review of your stay at the Ibis Douala. We will share these comments with our teams for whom the main motivation is the satisfaction of our customers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Rooms are a bit small but nice hotel

Posted Jan 17, 2017 on CheapTickets
The rooms are a bit small and there were no toiletries provided, like you would find in most hotels. However, the hotel is nice and clean with a great decor. Food was okay.
Comment from Hotel Management
Feb 16, 2017 by Diane SILUE, Hotel Management
Thank you for your warm comments, the size of the rooms meet the international standards rooms of the IBIS brand Hope to see you very soon !!
5 out of 5
Recommended
for Everyone
by A verified traveler from Yaounde

Nic hotel downtown

Posted Jan 12, 2017
Safe, in downtown, comfortable hotel. I particularly like the breakfast buffet, with local and european food altogether.
Comment from Hotel Management
Jan 13, 2017 by Diane S., Hotel Management
Thank you for all those compliments that reflect our desire to be an Ibis like the others, simply ... Diane SILUE IBIS Douala - Management
4 out of 5
by Dahiru Mohammed

Clean

Posted Jan 9, 2017 on Hotels
Pleasant
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Client, Thanks for the great review; Hope to see you very soon !! Always Feel Welcome ! Diane SILUE IBIS Douala - Management
4 out of 5
by mouliom

Posted Jan 3, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Cher client, Merci pour vos commentaires positifs qui encouragent les équipes à encore faire mieux Diane SILUE IBIS Douala - La Direction
3 out of 5
by A verified traveler

poor quality

Posted Nov 7, 2016 on Hotels
I was not to happy with the quality of the food. first night they tried to serve rotten beef, you smelled it straight away and was surprised that the chef did not pick this up. Second night they served me raw potatoes. Both days they did not try to make it up in any way!
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Client, Sorry the quality of the food did not meet your expectations. Your remarks are taken into consideration and correctives mesure will be applicable . Hope to see you very soon ! Diane SILUE IBIS Douala - Management