Ratings based on 444 Verified Reviews

4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jun 3, 2017
Location: Location is great.
Need better management. Bathroom need tub/shower cleaned before we could use it. Not enough help,dest person had to do too many jobs. Didnt cover desk because they had to do kitchen duty or any other problems.used to like this motel. Wont go back.
5 out of 5
by Rich

Very convenient and clean

Posted Feb 28, 2017 on Hotels
Check-in was very easy and everyone was very nice. Room was clean and comfortable with a refrigerator. Lobby was comfy with a fire place where we enjoyed a nightcap. We'll be back when we're in the area. Great value!
4 out of 5
by john

This traveler left a rating score only Posted Feb 24, 2017 on Hotels
3 out of 5
by A verified traveler

You get what you pay for

Posted Feb 21, 2017 on Hotels
Could have really good with a better staff. They seemed really unhappy so their work showed it. Great potential
4 out of 5
by A verified traveler

Posted Feb 13, 2017 on Hotels
Towels didn't smell very clean
5 out of 5
by Anne

Perfect Get Away

Posted Feb 11, 2017 on Hotels
Very nice hotel. A couple of miles from Saugatuck and Douglas shopping. Conveniently located on Blue Star Highway. Free breakfast. Eggs and waffles included in the buffet. And if you are interested in Antique shopping there is a Antique mall across the street from the hotel that had wonderful items priced very reasonable.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
So glad you enjoyed your stay here with us!:) I love that antique mall. I go there a lot. Also, love the brewery next door. Lisa General MGR
4 out of 5
by A verified traveler

Nice atmosphere, weak on comfort.

Posted Jan 5, 2017 on Hotels
Great people here, nice lobby. On the down side, the beds were very uncomfortable and since occupancy was way down because of it being the off season they didn't have any hot food at breakfast. I've never had that happen at a hotel before.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
I am happy you had a great time here, but I do apologize for not having hot food out during your stay. We normally offer a hot food check list, so we make what guests would like that morning. I will make sure we provide that EVERY time a guest checks in. Please allow us to make your next stay a 5 out of 5:)
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel close to brewery

Posted Nov 28, 2016
Very quaint hotel. Check on was a breeze. The lobby is adorable! Had a decent breakfast consisting of eggs, sausage, gravy and biscuits along with assorted cereals. Very comfortable. I would definitely stay there again.
Comment from Hotel Management
Jan 10, 2017 by Lisa Lynch GM, Hotel Management
I am glad you enjoyed your stay with us! We take pride in our hotel and love to make guests happy!:)
5 out of 5
by A verified traveler

Exceptional Hotel!

Posted Nov 20, 2016 on Hotels
We were disappointed because the in door swimming pool was closed down. My grandson was really disappointed because his mom had kept telling him they would go swimming after their busy days were done with, when preparing for the trip. I believe that the pool will be closed should be stated on the site by the hotel. The hotel owners said they could use the pool in the next door hotel. Had we known that we would have booked with that hotel. Otherwise the cleanliness, breakfast and hospitality of the owners were exceptional. We would highly recommend this hotel to our friends.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
I am truly sorry our pool was closed down. Please accept our apology and we will make sure it's up and running if you should be here again in the future! Thank you for your feed back it's highly appreciated! Have a GREAT New Year
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 17, 2016
Location: brewery and lake Michigan
Brought my college cross country team here for a meet and we had a great experience the rooms were clean and everything was prompt and the kids loved all of the board games that were available
Comment from Hotel Management
Jan 10, 2017 by Lisa Lynch GM, Hotel Management
Glad you had a great time here at the hotel. Thank you for your feed back:)