Glass if half full, but also half empty
Posted Dec 27, 2016 on Hotels
It sucks to have to be negative, when the staff including Jacqueline and miss Gwen in the bar and dining area we SO AMAZING!! Five stars to Gwen, and Jackie and Theresa at the front desk.
that's the half full side....the half empty empty goes deeper...
But the way this hotel operates prevented me from staying there again this week. I booked through hotels.com like i have at hotels in new york, chicago, baltimore.I always pay cash, never a problem...Except for at DOVER. They charged my credit card for an approval for 132, 109, 100 then when i gave them another card for the entire stay they charged that 650.00 additional. So Christmas week they had more than $1200.00 on hold for a 575.00 stay. But they said i could pay cash when i check out... i know they are a franchise but really it sucks, so now I still have approvals on my card a week later and no way to stay there this week.Then in my room each day they made the bed, and put more towels in the bathroom but left of towels hanging in the shower two of the five days.
I have paid 600.00 a night at hiltons in baltimore and new york and paid cash for the entire stay up front and they run my card for 100.00 for incidentals, that's the way it makes sense for guests. I want to stay there but cant afford to have every card tied up every week when i have $1500.00 cash in my pocket.
The front desk staff girls are very nice and like the property overall, please change that as hotels.com clearly states you can pay w cash