Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites Harrington-Dover area, DE, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Harrington-Dover area, DE, an IHG Hotel
17271 S Dupont Hwy, Harrington, DE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 550 out of 870 reviews" "
Rating 8 - Good. 229 out of 870 reviews" "
Rating 6 - Okay. 56 out of 870 reviews" "
Rating 4 - Poor. 16 out of 870 reviews" "
Rating 2 - Terrible. 19 out of 870 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy location.
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated. Appropriate and good price point for kids sports event. Super friendly staff.
Stayed 1 night in Apr 2024
Response from Beverly on Apr 7, 2024
Thank you for booking with us.We appreciate the 5/5 rating.We hope to see you again,

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Although the outdoor heated pool was not open for swimming I was looking forward to the free breakfast. I had seen pictures and it looked nice with a wide variety of choices. The property is well manicured and the actual hotel is very clean and seemed newly renovated
Stayed 1 night in Apr 2024
Response from Beverly on Apr 4, 2024
Thank you for staying with us. I am sorry you could not use the pool. The weather is still a bit chilly; we will have open by the end of May or 1st week of June. Hope you can come back and see us once the pool opens. Again, thank you for the wonderful review.

10/10 Excellent

Viktoria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay !
Stayed 2 nights in Mar 2024
Response from Beverly on Apr 3, 2024
Thank you for staying with us. We appreciate the 5/5 review. We look forward to seeing you again.

10/10 Excellent

Jamal

Stayed 1 night in Mar 2024
Response from Beverly on Apr 7, 2024
Thank you for staying with us.We appreciate the 5/5 rating.We hope to see you again.

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good except I wish the room had a small refrigerator.
Stayed 4 nights in Mar 2024
Response from Beverly on Mar 15, 2024
Thank you for staying with us. Al of our rooms do have micro/fridge. The large wooden cabinet that the TV sits on has a door to the right side that houses the fridge. The micro is also on the shelf under the TV. I am so sorry you didn't see the fridge,most ppl ae curious and look.Anytime you are here again or at any hotel if you don't see something always call down to the front desk,I know our staff would happily answer your questions. We hope to see you again.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,quiet service was good
Stayed 2 nights in Mar 2024
Response from Beverly on Mar 11, 2024
Thank you for staying with us,we appreciate your 5*5 review. We hope to see you again.

10/10 Excellent

Tamika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly room was clean.
Stayed 1 night in Mar 2024
Response from Beverly on Mar 10, 2024
Thank you for booking with us. We appreciate the 5*5 Rating. We hope to see you again.

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place..
Stayed 1 night in Mar 2024
Response from Beverly on Mar 9, 2024
Thanks for booking with us.. We appreciate the feedback.Hope to see you again.you

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and check-in was easy. The room was extremely clean and the selection for breakfast was great.
Stayed 1 night in Feb 2024
Response from Beverly on Mar 5, 2024
Thank you for staying with us.We appreciate the 5/5 review we hope to see you again.

10/10 Excellent

Rafael, Buffalo Grove

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice conveniently located place to stay. The free breakfast was outstanding. The staff was very friendly and helpful. I will stay again if ever I'm ever in the area again.
Stayed 2 nights in Feb 2024
Response from Beverly on Feb 12, 2024
Thank you for staying with us.We appreciate the 5/5 review as well as the kind words.I will be sure to share with my staff.We look forward to seeing you again.

10/10 Excellent

Rubelsi

Liked: Staff & service, property conditions & facilities
Nice people and good location, Room nice and clean, Breakfast so good, 1/22/24
Stayed 6 nights in Jan 2024
Response from Beverly on Jan 22, 2024
Thank you for staying with us. We appreciate the 5/5 Review. We hope to see you again.

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Surprise
A startling nice hotel, great room, great bed and very comfortable
Stayed 1 night in Jan 2024
Response from Beverly on Jan 13, 2024
Thank you for staying with us. We appreciate the review of 8/10 we hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Beverly on Jan 13, 2024
Thank you for staying with us and for the 10/10 Review.We look forward to seeing you again.

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2023
Response from Beverly on Jan 13, 2024
Thank yoou for the 5/5 review we thank you for staying with us.We hope to see you again.

10/10 Excellent

WILLIAM

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very quiet and helpful staff.
Stayed 6 nights in Dec 2023
Response from Beverly on Jan 13, 2024
Thank you for staying with us. We very much appreciated the 5*5 review.We look forward to seeing you again.

10/10 Excellent

Jerri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel from Louisiana and stayed here in Harriting Several times. This is the only time we encountered roaches in the room understand they hard to control sometimes. just thought it need to be addressed. still look forward to spending time at this Holiday Inn express in the near future.
Stayed 3 nights in Dec 2023
Response from beverly on Feb 1, 2024
hank you for staying with us.Please accept our apologies regarding the roaches,had we known that we would have gladly move you to another room. I do hope the staff was told prior to you leaving so we could get on that asap.Again,my apologies.We hope to see you again.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Beverly on Dec 26, 2023
Thank you for staying with us. We appreciate the review of 1/10 and look forward to having you stay with us again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Beverly on Dec 26, 2023
Thank you for staying with us. We appreciate the 5/5 review.We look forward to seeing you again.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Beverly on Dec 5, 2023
Thank you for staying with us.We apprecate the rating of 10/10,we hope to see you again.

6/10 Okay

Suzette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Comfy but cold water.
The suite itself was roomy with wide spaces between beds and other furniture. Beds were more comfortable than others we have stayed in. However the toilet was very low with no support bar to help lift you. There was no hot water when we arrived nor any hot water the next day. The kitchenette had a sink BUT no faucet so we had to get water from bathroom to cook food. The refrigerator would not get cold even after turning all the way up and only kept our food/drinks cool. The free breakfast had a lot of empty spaces with no replacement dishes being made. They had closed the indoor pool for the season so we couldn’t even relax with a swim. I want to note that you have to crossed a two lane (each direction) highway and there is only a stop sign there, one of my traveling companions was involved and injured in a three car accident leaving hotel. There needs to be a stop light here.
Stayed 1 night in Dec 2023
Response from Beverly on Dec 5, 2023
Thank you for staying with us. I apologize for the issue with the water being cold ,One of the front desk staff would be happy to assist.regarding the faucets on the kitnette sink,they were removed as part of our upgoming room renovation. Indoor pool???we do not have an indoor pool. I really wish you had inquired about thes "issus:while her and our staff would have explained everything to you instead of waiting and giving us a low rating,any questions/issues we could have taken care off or answered for you except you thinking we had an indoor pool,don't know where that came from as its not on our website. Again, our apologies for your incoveniences.

8/10 Good

Cecelia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything was okay expect the kitchen sink had no faucet and I had to wait for about 15 mins before attends came to the desk when I checked in, not sure if he was on break.
Stayed 2 nights in Nov 2023
Response from Beverly on Nov 28, 2023
Thank ou for staying with us. I do apologize for staff not being at desk they may have stepped away for a bathroom break or to assist a guest.They have an "away" sign that is supposed to be on counter if they step away. Again, my apologies. We hope to see you again.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
They do a very nice job at this hotel.
Stayed 1 night in Nov 2023
Response from Beverly on Nov 2, 2023
Thank you for staying with us. We appreciate the 10/10 rating.We look forward to seeing you again.

10/10 Excellent

Jarma, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Beverly on Oct 29, 2023
Thank you for staying with us. We appreciate the 5/5 review.We look forward to seeing you again.

10/10 Excellent

DaMia

Stayed 1 night in Oct 2023
Response from Beverly on Oct 24, 2023
Thank you for staying with us. We appreciate your 10/10 rating. We hope to see you again.

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from Beverly on Nov 8, 2023
Thank you for staying with us.Your 5/5 rating is much appreciated. We hope to see you again.

10/10 Excellent

Jeffrey

Stayed 2 nights in Oct 2023
Response from Beverly on Nov 4, 2023
Thank you for staying with us. We appreciate your rating of 5/5; we hope to see you again.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Everything about stay was exceptional from check-in to room quality to checkout. It was quiet and we felt very safe!
Stayed 1 night in Oct 2023
Response from Beverly on Oct 13, 2023
We thank you for the 10/10 rating as well as you staying with us. Thank you for the compliments, we appreciate the time you took to review us. We hope to see you again.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Beverly on Oct 11, 2023
We appreciate you staying with us as well as the rating 10/10.We hope to see you again .

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Beverly on Oct 11, 2023
Thank you for staying with us. We are grateful for the 5/5 rating. We hope to see you again.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Beverly on Oct 9, 2023
Thank you for staying wih us.We appreciate the 10/10 rating.We hope to see you again.

10/10 Excellent

Peter

Traveled with partner
Nice
Stayed 1 night in Oct 2023
Response from Beverly on Oct 7, 2023
Thank you for staying with us.We appreciate your 5/5 rating.We hope to see you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy.
Stayed 1 night in Sep 2023
Response from Beverly on Oct 2, 2023
Thank you for staying with us. We greatly appreciate you taking the time to rate us .we like the 5/5.We hope to see you again.

10/10 Excellent

Alonzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well appointed rooms. Staff was very helpful and friendly. Breakfast options were excellent.
Stayed 3 nights in Sep 2023
Response from Beverly on Sep 30, 2023
Thank you for staying with us. We appreciate the 5/5 rating. We hope you have the chance to stay again.

10/10 Excellent

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the casino
Stayed 1 night in Sep 2023
Response from Beverly on Sep 28, 2023
Thank you for staying with us. We appreciate the 5/5 rating.We hope to see you again.

6/10 Okay

Kathleen B

Stayed 1 night in Sep 2023
Response from Beverly on Sep 26, 2023
Thank you for the 3/5 rating. Please drop us a line to know what we could have done to make your stay better.

10/10 Excellent

Crystal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Fast check-in, clean room, hot shower, and comfy beds & pillows. And the breakfast options were superb!
Stayed 1 night in Sep 2023
Response from Beverly on Sep 14, 2023
Thank you for staying with us. We appreciate the great feedback. I will be sure to share with my staff. We look forward to seeing you.

10/10 Excellent

Shawn

Traveled with partner
Liked: Amenities
Great breakfast, quiet room. Hot showers, nice fitness center.
Stayed 1 night in Sep 2023
Response from Beverly on Sep 14, 2023
We are happy you enjoyed your stay.We appreciate you staying with us. We hope to see you again.

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Beverly on Sep 10, 2023
Thank you for staying with us. We appreciate the 10/10 rating.We hope to see you again.

10/10 Excellent

Pierre

Traveled with family
Liked: Cleanliness
Nice and clean
Stayed 3 nights in Sep 2023
Response from Beverly on Sep 5, 2023
Thank you for staying with us. We appreciate the 5/5 rating.WE look forward to seeing you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and very clean. Front desk was awesome
Stayed 2 nights in Sep 2023
Response from Beverly on Sep 10, 2023
Thank you for staying with us.We appreciate the 10/10 rating. We hope to see you again.

10/10 Excellent

Jayden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just in town to see and help my mother. The room was comfortable and clean. TV kinda small but overall I enjoyed my night. The best to best thing by far was breakfast in the morning.
Stayed 1 night in Sep 2023
Response from Beverly on Sep 4, 2023
Thank you for staying with us. We appreciate the great review. I will be sure to share with my staff. We hope to see you again.

10/10 Excellent

Woodward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful with room accomadations, great variety for breakfast. Rooms and groiunds clean. Grandkids enjoyed the pool facilities.
Stayed 4 nights in Aug 2023
Response from Beverly on Sep 3, 2023
Thank you for staying with us. I am glad your family enjoyed their stay. I am sure the grandkids enjoyed the pool, weather was nice for it.We hope to see you again.

6/10 Okay

VILAYVANH

Traveled with family
Disliked: Amenities
I pre paid for bigger room and photos showed a separate sitting area with sofa. I paid extra money for this room type and they gave me regular 2 bed room. I could have went somewhere else for half the price for the room I ended up getting but paid much more for a regular room
Stayed 1 night in Sep 2023
Response from Beverly on Sep 3, 2023
Thank you for staying with us. I apologize for the confusion with the room types. Our IHG website for the Holiday Inn Express shows the correct room, the 3rd party you booked thru has the wrong picture. That is on the website for the 3rd part they control that aspect. Again I apologize for the confusion, if the charged and booked you for the wrong type of room you will need to contact them to get the difference returned,Again my apologies.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for our travel home from Virginia Beach. Hotel was very comfortable. Staff was friendly.
Stayed 1 night in Aug 2023
Response from Beverly on Sep 2, 2023
Thank you for staying with us. We appreciate the 10/10 rating. I will be sure to share with my staff. We hope to see you again.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Check in was good, staff nice and friendly. Room was perfect. Clean, bed comfy. Only issue was the shower - hot water turned luke warm a few minutes into my shower, then turned cold.
Stayed 1 night in Aug 2023
Response from Beverly on Sep 1, 2023
Thank you for staying with us. We appreciate the 5*5 review. I do apologize regarding the water, any time you experience while staying with us please call down to the Front Desk and they will gladly help you. Again, my apologies.

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, great breakfast offered
Response from Beverly on Sep 1, 2023
Thank you for booking with us. We appreciate the 5/5 review. We hope to see you again.

10/10 Excellent

cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 2 nights in Aug 2023
Response from Beverly on Aug 29, 2023
Thank you for staying with us. We appreciate the 5/5 rating. We hope to see you again.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After finding the room to be dirty, the staff took care of it and made it right. It was a comfortable stay and I will return.
Stayed 4 nights in Aug 2023
Response from Beverly on Aug 29, 2023
Thank you for staying with us. My apologizes regarding the dirty room. I am happy to hear my staff made it right for you .We hope to see you again.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Beverly on Aug 28, 2023
Thank you for staying with us. We appreciate the 10/10. We hope to see you again.