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Reviews of Baymont by Wyndham Dowagiac

2.5 out of 5
Baymont by Wyndham Dowagiac
29291 Amerihost Dr, Dowagiac, MI

Reviews

5.6
Rating 10 - Excellent. 23 out of 319 reviews" "
Rating 8 - Good. 72 out of 319 reviews" "
Rating 6 - Okay. 85 out of 319 reviews" "
Rating 4 - Poor. 73 out of 319 reviews" "
Rating 2 - Terrible. 66 out of 319 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! Worst hotel stay ever!!! The place was filthy. Found a moldy baby bottle under the air conditioner. Drunks hanging out in the parking lot. Two towels one hand towel and one washcloth for 3 people even after repeatedly asking for more. Manager was extremely rude, when told about the bottle his response was "whatever ". Had prepaid for a 4 night stay, couldn't stand it after 2 checked out early. Asked for refund, none given. Asked for receipt, had someone else's credit card number on it. This place needs to be put out of business!!!
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was literally the worst experience I have had Staying at hotel. I actually documented on camera the multiple fire and safety hazards. Not to mention the cops were in the lobby dealing with a guest that was in drugs and had a random dog with him. The worker put up a sign saying he was in the bathroom and literally was never at the front desk. I want My money back. I cant Believe this is a corporate chain. They should be disgraced.
Stayed 1 night in Oct 2019

6/10 Okay

karen

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019

6/10 Okay

Tracy

Traveled with family
Liked: Staff & service, room comfort
Just an okay place
The staff was friendly and helpful.... we picked it because of the pool for the kids... the pictures looked awesome... however in reality the building itself was pretty run down, the pool had chunks of concrete missing from the pool floor and the hot tub was drained and not working... there was a giant dark stain on the chair in the room that was very unattractive....and also despite the sign you did NOT need your key in the backup entrance you could walk right in..... not safe at all!!
Stayed 1 night in Sep 2019

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Edom - Victor on Sep 16, 2019
Larry taking time to leave a review. We will share your feedback with the staff. We hope to see you again. Thank you.

4/10 Poor

Wendy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The beds were old, pillows flat. Bath room toilet didn't flush, and the hot tub wasn't even working. The morning breakfast wasn't too bad.
Stayed 1 night in Aug 2019
Response from Edom- Victor on Sep 16, 2019
Thanks for the feedback. we are working very had to update the hotel. Hopefully, we get to do more this coming year. Best wishes.

8/10 Good

Eric, Whting, IN

Traveled with partner
Liked: Cleanliness, staff & service
It was clean, and everything in the room worked. The pool was crumbling, and we stepped on a lot plaster. Also, the hot tub was drained, and the exercise room was closed.
Stayed 2 nights in Aug 2019

2/10 Terrible

Jeri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and sketchy hotel
We got to the hotel around 1:30 and since the parking lot was empty we thought we could perhaps have an early check in. As we approached the front desk there was no one there and it took about 5 minutes before anyone came out to tell us that 3 o’ clock pm was the check in for a reason. The lady was rude and impolite. So we went on our way and returned at night at about 11 pm, when we got there the 2nd time there was a man that was not very polite about things either. he did not tell us anything about the hotel like breakfast, WiFi code, or check out time. but we didn’t mind we just wanted to get some sleep but when we made our way to our room we opened the door and our lights wouldn’t turn on so I went back to the front desk and the man at the front desk tried to argue with us about why the lights wouldn’t turn on and after walking in to the room he finally turned them on. The hotel felt very unsafe and not very clean. I will not be staying here again and I am disappointed in my stay. I would recommend going to the next town over and staying comfortably even if it costs a bit more.
Stayed 1 night in Aug 2019

6/10 Okay

paul

Traveled with family
Stayed 1 night in Aug 2019

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst. My bed sheet had old blood stains. The room smelled very bad
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very unfriendly, and at time of check out there was no one at desk, they had a sign that said they had gone to bathroom, waited and they never came to I could talk to them.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible place, if you want to be treated rude, talked to rudely, then stop in, stay the night, you have been warned
Stayed 1 night in Aug 2019
Response from Edom-Victor on Aug 20, 2019
It is unfortunate that someone leaves an anonymous review; we are wondering if it is one of our competitors! In any case, we have lately been "harassed" where some guests or group of individuals come to our hotel with intentions of creating problems. We truly do not know where these individuals are coming from!! Most of us have 20 plus years in the hospitality industry; we will never be rude to our guests and we are very grateful for each guest to stays with us. Nevertheless, we will never allow unacceptable behaviors, harassments, unreasonable demands to earn business. We just hope this anonymous reviewer is not trying to destroy our business.

4/10 Poor

Badexperience

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our toilet seat broke so I contacted the front desk and asked them to fix it while we were at the pool. When we returned to the room, it wasn’t fixed. I called the front desk again and they said that I would have to move rooms...at 9:30 pm. They didn’t let us know that they couldn’t fix it while we were at the pool or before we returned to find it wasn’t fixed. We were all settled in the room so we had to pack everything up and move rooms. I asked the front desk if we would get a discount and his response was ‘maybe, maybe not.’ We didn’t end up getting a discount. The sign for the free breakfast said it would be served until 10:00 am on weekends. We went down at 9:15 am and most of the food was gone and it wasn’t restocked. Overall experience was not a good one. In our room, the vanity light was broken and didn’t work. The luggage holder was broken. I will say the room was clean though.
Stayed 2 nights in Aug 2019
Response from Edom-Victor on Aug 20, 2019
Please accept our apologies. We are working hard to be better next time. Thank you for staying with us and for your feedback.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
we liked the price compared to other properties available that weekend. the beds were ok. not terrible but not great didn't like the stores were not near by. the nearest walgreens or walmart was 20+miles away. the gentleman behind the desk was grumpy/rude. definitely felt like it was "not his pleasure" to be of service. we reserved 2 rooms with 4 people in each and had to beg to get extra towels since only two were placed in room each time they cleaned it. there is no staff at front desk to help with issues at night. the description mentions that rooms are equipped with coffee maker, that is not so. The hot tub was not working, that was a bummer. the halls smelled smokey the carpeting felt gross if you walked barefooted
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and the room was clean
Stayed 2 nights in Aug 2019
Response from Edom-Victor on Aug 20, 2019
Thank you for staying with us, and for taking the time to leave feedback. We hope to see you again. Best wishes.

2/10 Terrible

Jeffandsue, Parkhill ont canada

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff uncomfortable bed tough area Just wanted to leave ASAP in the morning
Stayed 1 night in Aug 2019
Response from Edom- Victor on Aug 20, 2019
Jeff& Sue- we are sorry you felt like you had to leave early because our accommodation didn't meet your standards. We plan to do some updates this coming year and hopefully, we get another chance to earn your business. Best wishes. Thank you for taking the time to leave feedback.

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is great considering our rate. I was surprised that the breakfast that was included had waffles and danishes and not just cereal and milk. The on site manager on the property was very rude to other guests. He dismissed a patron that asked for assistance with the A/C. She requested a fan to help alleviate the heat in her room and was told her room was 100% fine but was given no offer to help with her A/C not working.
Stayed 1 night in Aug 2019
Response from Edom-Victor on Aug 20, 2019
We truly apologize that you felt your concerns were not addressed in a timely manner. Or we tried to dismiss them. However, we do not give fans to our guests; nor do we allow fans to substitute a working A/C. Some of those ACs take time to cool the room if the unit was on when you checked in. Thank for taking the time to leave feedback; we plan to do better next time.

2/10 Terrible

Debby

Disliked: Cleanliness, property conditions & facilities, room comfort
Beware of internet photos
We checked in and could NOT stay because of the run down conditions of the room and hotel. The staff was very polite and kind. Cannot believe this is a Wyndham Hotel.
Stayed 2 nights in Aug 2019
Response from Edom on Aug 20, 2019
Debby - thank you for your feedback! We hope you choose us again down the road us as we keep on updating the hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Everyone was so Friendly and it was so clean and nice
Stayed 2 nights in Aug 2019
Response from Edom on Aug 8, 2019
Thank you. We are working very hard to make our little hotel a pleasant place for our guests. Best wishes!!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Stayed here while performing in the area. The amenities in our room were great but the hotel overall is a bit rundown and could use a good scrubbing.
Stayed 2 nights in Aug 2019
Response from Edom on Aug 8, 2019
Michelle- thank you for the review! And thank you for your suggestions; we are working to do just that! Best wishes. We hope you had a great summer.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was affordable and clean. I did not like that the pool was out of service and appeared to be like that for some time, not something that just happened.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Jennifer

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
You get what you pay for...
Pool was advertised, but it was under construction apparently. The ceiling tile outside of our room was falling to pieces. One of my towels was full of hair. The bed was comfortable, breakfast was decent and staff was friendly. Overall, just an old hotel in need of repairs. But, I'd stay here again.
Stayed 2 nights in Jul 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
Good room.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Jul 2019

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Lobby was dirty, peeling wall paper, pool and hot tub not operating. Garbage cans over flowing when we arrived still overflowing when we left! Management not friendly, would have left but basically no where else to go.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Huge pot hole in parking that had to stakes in it to warn you. Walked into lobby with a sign stated they were busy and to call one of two numbers. When you call the numbers nobody answers them. Hotel had a dark and dreary interor. Ceiling tiles were taped together instead of replaced. Pool was being worked on water out and being repaired according to front desk guy.
Stayed 1 night in Jul 2019

6/10 Okay

MICHELE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Holy Moldy
Sheets were clean, towels were clean and there was NO bed bugs..all positives. However, the hotel is very much in need of some major repairs and deep cleaning. Pool is still out of order. If you have any allergies or asthma you should NOT stay here. The hotel is loaded with mold. I believe to the level it could be a major health risk. I am actually considering calling the health department because it was so bad in our room.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The hotel was clean. In my room the extra security lock was broken. The main light switch wouldn’t turn on.
Stayed 2 nights in Jul 2019

2/10 Terrible

PATRICIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay!
Dirty. Unsecured building all exterior locks broken. Pool still not fixed after 3 years. No coffee, Kleenex,cups, etc in room. Said out of coffee packs. Paid in advance for 4 nights orvwould hVe left after 30 mins. Wanted ground floor said didn’t have any. Place was empty all nights.
Stayed 4 nights in Jul 2019

6/10 Okay

PhilipGeorge, Dunlap, IL

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
WiFi didn’t work. When we arrived and went to our room on the second floor the hallway was hotter then outside (temps in the upper 90’s that day.) the room was also hot. The thermostat was set on heat. Called the front desk, we got moved to a room on the first floor (which was stuff but not hot). The thermostat in this room was also set on heat and the room was hot. If they know that there will be guests, they should turn the AC on if it is hot. I don’t want to wait until the room is cool to go to bed. The only staff I have seen is the manager who checked us in on Friday. Have not see seen any cleaning staff. There are always people having to wait at the front for the manager. There is a piece of paper to call a phone number to call, explaining that he needs to go go the bathroom (tacky). We can connect to the WiFi, but can’t get to any websites. There were ants on the counter in the breakfast area. The yogurt was in a pan of cool water, the ice must have melted. There was on bar of soap for the sink and tub. Our room was clean.
Stayed 2 nights in Jul 2019

6/10 Okay

Kelly

Disliked: Staff & service, property conditions & facilities
A place to sleep and nothing more
We stayed for one night after playing on the lake with friends. Arrived ~10 pm EST. Heard a crunching noise while parking the car, but couldn’t see what it was because the parking lot isn’t well-lit. No one was at the front desk. Man appeared from the lounge to check us in- he had been sitting in the pitch black area, playing on his phone. Room was fine- clean and simple. The A/C was completely off and it was in the upper 80s, so it took the room a bit to cool down. Beds could stand replacing- there are divots in the mattresses. Was going to go to the pool in the AM (the reason we booked this hotel) but it was closed and drained. Grabbed breakfast (included and exactly what I expected) in the AM before checking out. No one was at the desk for a half hour plus, so we left our room key and headed out. In the parking lot, I saw what had made the crunching sound the night before- a very large, deep pothole about the size of a manhole and ~2 feet deep. If you just need a place to sleep (which we did), it’s fine.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Was ok. Pool unusable as usual.
Was ok. Pool always never available due to being worked on. We would stay more if it were working.
Stayed 2 nights in Jul 2019

4/10 Poor

Kristopher

Liked: Staff & service
Disliked: Property conditions & facilities
Sink won’t drain Tv tilted/broken No toilet paper holder Light fixtures don’t work or flicker Table and chair broke Door lock broke
Stayed 1 night in Jul 2019

6/10 Okay

Joyce

Liked: Cleanliness, room comfort
Disliked: Staff & service
Pool is advertised. No water.
There was no one at the desk. Waited about 15 minutes. Was not greeted with a smile or apology. No water in the pool. The TV wasn't working. The desk clerk came promptly. Fixed it. Again no friendliness or smile. The room was clean enough. The beds were comfortable enough.
Stayed 1 night in Jul 2019

2/10 Terrible

Audrey

Disliked: Staff & service, property conditions & facilities
Terrible hotel
Read the letter I mailed Friday July 5th. Not good
Stayed 1 night in Jul 2019

2/10 Terrible

morten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I ever have stayed
Just a horrible experience. Leaking roof, smelly room, empty pool, garbage bins full an floating around outside. Internet works only on selected sites. Non sites that contains shopping can be accessed. I was only able to access selected newspapers, all other was censored.
Stayed 1 night in Jul 2019

6/10 Okay

Poe

Disliked: Staff & service, property conditions & facilities
Kind of scary
Stayed 1 night in Jul 2019

2/10 Terrible

hotelsucks

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at hotel and did not have our reservation even with our itinerary from Travelocity. Left and booked elsewhere with Hotels.com
Stayed 1 night in Jul 2019

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel sucks! Stay away!!
Service was the worst. Waited 20 minutes for someone to even come to the desk to check me in. I tried to call while stand there waiting and so one answered. It just rang and rang. Tons of remodeling and trash was everywhere. Very dirty everywhere you went. Wasn't comfortable staying there. Left after an hour and found another place to stay Will never ever go back.
Stayed 1 night in Jun 2019

4/10 Poor

Thomas

This Facilites I believe was under staff
The location was good. There was not a lot of staff present. I stopped by the front desk a couple times and no one was there. I called the front desk and no answer. When I was able to speak to the 1 person on call - they were a big help and kind. I had to ask for items that were not within the room. The pool was under construction.
Stayed 1 night in Jun 2019

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
It's ok
Room had cob webs. Room had half used shampoo. Pool and hot tub were closed and we were notified of this prior to stay. Juice machine had bugs in it. Hot water dispenser off of coffee pot had so much line scale build up I had chunks in y cup and if took forever to fill my 12 ounce cup from the build up. Front desk dude was very nice.
Stayed 2 nights in Jun 2019

4/10 Poor

Bridget

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a clean hotel - room smelled funny but if they smell smoke they will charge you. Pot hole in the lot you could lose a small child in without even a cone near it for safety. Definitely not worth the money -
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need a lot of updating especially for a Monday night price of $100. Many areas have had water damage and need repair, my toilet trickled water and kept me awake until I shut the bathroom door. The WiFi didn't work, had to use my cell phone as a hot spot despite 4 different secure options to connect, none of them had real connections. To their credit the room was clean. Their big advantage of being right in town is reduced by the above flaws and it didn't used to be this way in the past.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Downside, pool was down getting repainted.
Stayed 2 nights in Jun 2019