Ratings based on 1,123 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Downey, Ca
Posted Sep 20, 2017
Disappointed. We had roaches in the room. Not enough towels in the room.
for Everyoneby A verified traveler from Central California
Business TripPosted Sep 13, 2017
The hotel was beautiful and the staff friendly. We found an excellent restaurant nearby and even a movie theater within walking distance. The breakfast in the morning was wonderful. It was a very pleasant trip as well as being able to take care of the business I need to.
for Everyoneby A verified traveler from jerusalem
Safe for familyPosted Sep 10, 2017
The Embassy Suite is a wonderful place to stay with family. I go there every year and have a great stay, but this year I felt uncomfortable with Balthazar the receptionist which had the night shift. He was rude to me and my family. The first day he tried to charge us for wifi which is usually given free to us everytime. The second day he tried to over charge us for some stuff at the little market of the hotel. He was unpolite towards us for no reason. He would treat us as if we weren't guests at the hotel. This year I didn't have the best stay as we usually have.
for Everyoneby A verified traveler from Boston, MA
Great place to stayPosted Sep 5, 2017
Pros: Jorge, Ana, Rosa, John, Emely, Gustavo and other staff assisting us during breakfast were friendly and extremely helpful. They made us feel at home.
Cons: A bigger fridge for the premium suites would be nice. The one in our room was smaller than usual.
Location: Porto's cafe sells the best pastries, Pupuseria de Pepeto has awesome food at good prices. Universal and other fun places not very far by car.
Awesome hotel with great amenities. Jorge, Ana, Rosa, John, Emely, Gustavo and other staff assisting us during breakfast were friendly and extremely helpful. They made us feel at home. Our room was cleaned daily and all staff were friendly. The hotel is located in a safe place with plenty of food stores and places to eat. It is not far from LA. The pool area was kept clean and the gym was small but cozy. Plenty of parking and accessible wifi.
Comment from Hotel Management
Sep 6, 2017 by Kiara C., Hotel Management
We really appreciate you taking the time to share your thoughts on your experience with us! We are very happy to hear that our staff went above and beyond for you! Thank you again for your wonderful feedback. We hope to see you in the near future.
for Familiesby A verified traveler from Phoenix,AZ
This hotel is close to restaurants and shoppingPosted Aug 31, 2017
Pros: The hotel staff was very courteous and helpful
Cons: no comments
Location: no comments
rooms are very clean and comfortable,and the food was great too.
for Familiesby A verified traveler from Eastlake, Ohio
We enjoyed our stayPosted Aug 30, 2017
Pros: Breakfast was great and the hotel staff was friendly. We used the pool and workout room several times.
Cons: couches looked old and blankets were scratchy and poor quality.
Location: We had a great time at Universal Studios, Venice Beach, Medieval Times dinner theatre. A great putt-putt course and the arcade is just down the road.
The hotel was clean and the staff was friendly and helpful. The breakfast was great but could use some variety. We would stay again for sure.
for Familiesby A verified traveler from Bend, OR
Excellent service and breakfast, not so clean poolPosted Aug 25, 2017
Pros: Excellent customer service
Cons: The indoor pool needs to be maintained.
I would start by saying the staff is excellent. Any problem we had they fixed it immediately. They gave great advice about where to eat and greeted our family every time we came back into the hotel. The breakfast was wonderful. My kids had two helpings of everything! However, the pool was disgusting. After my kiddos swam the one time I did not let them go back into the pool. The first room we were in smelled musty, but after one night we were moved to the 8th floor (due to a wedding taking place directly under our room) and this room was clean and fresh. I would definitely come back, but I would request the top floor and leave the bathing suits at home!
for Everyoneby A verified traveler from el paso tx
Very friendlyPosted Aug 7, 2017
The people is very friendly, the breakfast perfect!! We enjoyed this hotel
Comment from Hotel Management
Aug 8, 2017 by Rosie , Hotel Management
Thank you for taking the time to write this survey. We are happy to know that you enjoyed our breakfast and stay. We hope you will stay with us in the future.
for Everyoneby A verified traveler
Posted Aug 2, 2017
It was a clean environment and friendly staff!
for Everyoneby A verified traveler from Los Angeles, CA
Great one day staycationPosted Jul 14, 2017
Pros: Happy hour!
Cons: Bigger pool???
Especially loved the "happy hour" and complimentary snacks!