Ratings based on 594 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Poorly managed, with bad attitude

Posted Jul 7, 2017
Terrible experience here, do not recommend! Keep on driving. I pre-booked a room for my 19-year-old college student who was driving from California to Texas, we prepaid and pre-arranged. He was turned away by the manager stating he was under age, despite specific arrangements being made. I called from out of state and asked the manager what arrangements could be made. I spoke with Rachel and she was just awful, uncaring and very sarcastic. It's a shame, especially coming from the manager. She told me I wasn't going to find a hotel in Albuquerque that would let 19-year-old check-in. Nice thing to say to a mom who is calling from out of state trying to help her son find a room. Candlewood is not family-friendly. If you value customer service, surely you will find better practically anywhere else. By the way, Best Bestern not too far from there gladly welcomes college students.
1 out of 5
by A verified traveler from Phoenix

HIGH CRIME AREA

Posted Jun 24, 2017
Parked by front door and had my window smashed with no valuables in car. Hotel staff could careless. They claimed to have chased off the vandals but didn't notify me or call authorities. I found out in the morning. Stay away from this place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable

Posted Jun 3, 2017
Enjoyed my stay, would have liked if both rooms had air conditioning, but overall the rooms were comfortable and the proximity to shops and restaurants were great
5 out of 5
Recommended
for Everyone
by A verified traveler from Sun Lakes, AZ

Great Bargain

Posted May 28, 2017
Pros: Up to date room. Reasonable rate.
Location: Close to Rudy's barbecue and a sports bar (but not walking distance)
What a treat. The room was very clean, comfortable, and attractive. It is conveniently close to the interstate. The staff was very professional and helpful. A great bargain. We're looking forward to staying here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Decent

Posted May 23, 2017
Pros: Room size
Cons: Cleaning
Location: shopping, restaurants
Older facilities, moderately maintained. Room was fairly clean, I think could have been better, they need to do a better job of cleaning and maintaining the halls.
Comment from Hotel Management
May 24, 2017 by Rachel, Hotel Management
Thank you for your comments. I am sorry that we did not meet your expectations during your stay with us. We are working to retrain all staff to ensure we do not have this occur in the future. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Decent

Posted May 19, 2017
Pros: Location, room size
Cons: Cleaning
Location: Restaurants, Shopping
Overall good place to stay. I do feel they could do a slightly better job with cleaning. Found a few long black hairs in my room and bath tub. Don't feel the kitchen floor was adequately clean. The halls need to be maintained better. Outside of that it was clean, spacious, and comfortable. Something to remember they don't do house keeping everyday in your room which I actually which I like because I'm not being woke up by house keeping. A nice plus there's a Walmart right around the corner where you can pick things you might need, and restaurants close by.
Comment from Hotel Management
May 19, 2017 by Rachel, Hotel Management
Thank you for your comments. I am sorry that we did not meet your expectations during your stay with us. We are working to retrain all staff to ensure a great next stay! We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

Nice location very secure

Posted May 8, 2017
Pros: Cost
Nice room staff were great very secure location easy to locate center of city room was vey quite every thing worked as it should
Comment from Hotel Management
May 11, 2017 by Rachel, Hotel Management
Thank you for your comments. I am glad you enjoyed your stay with us. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy to get to off the freeway

Posted Apr 25, 2017 on Orbitz
Nice and quiet. Easy access; could have been a little cleaner.
Comment from Hotel Management
May 11, 2017 by Rachel, Hotel Management
Thank you for your feedback. I am sorry that we did not meet your expectations during your stay with us. We are working to retrain staff to ensure all guests have a great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to main interstate and local stores

Posted Apr 19, 2017
Very pleased with room! Will return and tell others of great experiences!!
Comment from Hotel Management
Apr 22, 2017 by Rachel, Hotel Management
Thank you for your comments. I am happy to hear that you enjoyed your stay with us and will recommend us in the future. We hope to see you again soon.
3 out of 5
by A verified traveler

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 22, 2017 by Rachel, Hotel Management
Thank you for your rating.