Ratings based on 370 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Had a wonderful experience. Rooms were comfortable. The staff was amazing, very helpful and nice. Very relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
Everything was good. No complaints. Only there for one night.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Crown Plaza ALB

Posted Oct 11, 2017
Pros: location - great place if doing day trips around the state
Location: Native American Museums, Old Town, Shopping and LOTS of great restaurants.
This hotel is centrally located and is at the intersection of I40 and I25. Easy on/off access if doing day trips. Hotel is a great bargain for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Frederick, MD

Nice hotel with easy highway access

Posted Oct 10, 2017
We were visiting Albuquerque for the Balloon fiesta and saw the Crowne Plaza had availability and did not hike up their rates. Overall the hotel was pleasant. The staff courteous and attentive. The structure is showing its age. The room was well kept as was the lobby, but the gym was closed for renovations and the stairs are very spartanish. As the hotel is in partnership with its neighbor we were able to walk across the pool courtyard and use the adjacent hotels workout center. We found the surrounding area has nothing really worth walking to, but access to the major downtown highways is very accessible and we were minutes away from the old town, the balloon fiesta, and the modern downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel with an excellent view.

Posted Oct 1, 2017
Hotel rooms are clean and nice. Easy accessibility to all places. Fantastic view from hotel balconies and excellent breakfast. Staffs are courteous and helpful. Will definitely recommend to friends.
3 out of 5
by A verified traveler

Warm Beer

Posted Sep 6, 2017
There was no refrigerator or microwave in our room.
Comment from Hotel Management
Sep 7, 2017 by Craig , Hotel Management
Greetings, Thank you for the comments regarding your stay with us. At this time our rooms are not equipped with them. We do have microwaves and refrigerator to request upon arrival. Take care, Craig C. FOM
2 out of 5
by A verified traveler from el pasotx

Bad service

Posted Sep 5, 2017
Jacuzzi was not hot, pool not heated , restaurant for breakfast was horrible, service and food not good.
Comment from Hotel Management
Sep 7, 2017 by Craig , Hotel Management
Greetings, thank you for the comments regarding you previous stay with us. I will make sure these comments are addressed to the proper department. Thank you, Craig C. FOM
5 out of 5
by Jonathan

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 7, 2017
Thank you for the wonderful rating! Take care, Craig C. FOM
5 out of 5
by Mary Ann

Posted Aug 28, 2017 on Hotels
unexpectedly great - only issue is that there is not really any places to go within walking distance.
Comment from Hotel Management
Sep 7, 2017
Greeting Mary Ann- Thank you for the wonderful rating regarding your previous stay with us. We hope that you will visit us soon! Take care, Craig C. FOM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017 on Orbitz
Very Nice Hotel. The rooms were clean and the lobby staff was courteous. The resteraunt and bar had slow service.
Comment from Hotel Management
Sep 7, 2017 by Craig , Hotel Management
Greetings, thank you for the candid review regarding your previous stay with us. Theses comments will be taken in to consideration. Thank you, Craig C. FOM