Ratings based on 1,166 Verified Reviews

4.0 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Dallas, Tx

Mistake to stay here

Posted Jul 27, 2017
We reserved our room through Expedia, so we had no idea they charge us $15.00 per day to park. When checking in, the guy was kind enough to waive that. The breakfast buffet was disappointing, considering they charge $15.00 per plate. The biscuits were rock solid, the gravy watery, the eggs obviously the powdered mix. My wife's phone was stolen while we were in town, so she needed to use one of their computers in the lobby to check her messages for work. There was a wedding reception taking place, with two five year old kids playing video games on both computers. When we asked the manager to kindly ask one of the kids to move for a few minutes, he refused. This after we asked security to do the same. Their reasoning was that those kids had just as much a right to the computers as we did, whether it was business related or video game. We asked him to compensate our room, he refused since we paid through a third party. DO NOT STAY AT THIS HOTEL. For the price they charge, you could pay a small amount more to stay at the Hyatt Regency several blocks down the road.
Comment from Hotel Management
Aug 17, 2017 by Cynthia, Hotel Management
Dear Jason, Thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, and we are sorry we did not meet your expectations. Your feedback will be shared with the team to better serve our guests in the future. We know you have many choices for accommodations and hope we have the opportunity of welcoming you again in the future. Sincerely, Cynthia Fresquez General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
Nothing spectacular, pool and gym where closed for renovations only found out when I got there. No air on the lobby because of renovations.
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us and we appreciate you taking the time to review your visit. We are sorry you experienced a couple of disappointments with the current renovations taking place. We hope our friendly staff and clean and fresh accommodations made up for some of the downfalls. Should your travels bring you this way again, we hope you will give us another opportunity to host you and see all the great new changes upon completion. Sincerely, Cynthia Fresquez General Manager
3 out of 5
by A verified traveler from Lufkin, Texas

Under construction, poor air conditioning,

Posted Jun 29, 2017
Pros: Very pleasant staff.
Cons: better AC, open dining room for lunch. Better shower heads and increased water pressure.
Location: Location was good. Within walking distance to restaurants.
Disappointing, no dining for lunch available. Room was hot. Water pressure in shower was very low.
Comment from Hotel Management
Jun 30, 2017 by Cynthia, Hotel Management
Don, Many thanks for being our guest and taking the time to post your review. We are sorry that your stay was less perfect, but we are happy that you were pleased with our staff and our location. We appreciate your feedback as it lets us know where we need to focus attention to better serve our guests. We hope to see you again when you are back in town. Sincerely, Cynthia Fresquez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Calif

Centrally located, great value

Posted Jun 5, 2017
Pros: Location, comfort and very friendly and helpful staff
Centrally located, within walking distance to Old Town. Comfortable large room, most friendly staff. A great value
Comment from Hotel Management
Jun 6, 2017 by General Manager, Hotel Management
Tamar, thank you for your complimentary review of the DoubleTree by Hilton Hotel Albuquerque. We are happy that you liked our friendly associates, convenient location and the great value we offer for the price. Thanks once more, and we hope to host you again when you are back in Albuquerque. Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
2 out of 5
by A verified traveler from Bellevue, WA

Perfect location, below average condition Hilton

Posted Jun 4, 2017
Pros: Location, walkable to many places downtown.
Cons: Parking, walkways in parking lot, WiFi, restaurant.
I chose this hotel because of the brand and location. Location was as expected, but the rest was not. First off, there was not a single restaurant open due to reconstruction on the first floor. Parking lot is way too small for a giant hotel like this one, and it fills up at night; an alternative garage is close enough, but you will hate walking through it with bags. They put me in a handicapped room without saying a word, and that meant not being able to use a normal bathtub. But the worst was WiFi: it dropped connection every few minutes, after which you'd have to go through login pages, again and again and yet again. This is the first Hilton hotel that disappointed me so much that I wanted to share these notes.
Comment from Hotel Management
Jun 6, 2017 by General Manager, Hotel Management
Many thanks for being our guest and taking the time to post your review. We are sorry your stay was less than expected but happy you were pleased with many of our services. We appreciate your feedback as it lets us know where we need to focus attention to better serve our guests. We hope to see you when you are back in town. Sincerely, Cynthia Fresquez General Manager
2 out of 5
by A verified traveler from colorado

Horrible and expensive breakfast buffet.

Posted May 30, 2017
Staff was excellent. Pool was closed. This was my first and last time in this hotel.
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to share your evaluation of our hotel. We appreciate your candor and will share your concerns with our team to improve future service to our guests. We hope you will give us another opportunity to serve you so you can experience our hospitality the way you should have on this visit. Sincerely, Cynthia Fresquez General Manager
2 out of 5
by A verified traveler from Albuquerque

poor service

Posted May 29, 2017
Initially put us in a single full size bed when we booked a king. After moving to a king room, we discovered there were no bath towels in the room. Also, they did not disclose that they were remodeling and their resterants were closed. Price was too high given that construction was going on.
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
Dear Danny, We are disappointed to see your comments concerning poor service during your recent stay. Please accept our apologies for the inconvenience and frustration you experienced because of our performance. We hope you will give us another chance to prove ourselves and regain your trust. Sincerely, Cynthia Fresquez General Manager
5 out of 5
by Ricardo

Posted May 21, 2017 on Hotels
Comment from Hotel Management
May 23, 2017 by James, Hotel Management
Ricardo, thank you for your fantastic rating. We're pleased you stayed at DoubleTree by Hilton Hotel Albuquerque and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
5 out of 5
by Eric

Parking Problems

Posted May 17, 2017 on Hotels
I paid $12 a night to park on the premises and was forced to park across the street in an underground parking garage when I returned that night because there were no parking spaces available on the premises. I was not informed of the parking across the street at check in. I did not like parking across the street because it was downtown Albuquerque (not a great place to be in @ 2am)
Comment from Hotel Management
May 19, 2017 by James, Hotel Management
Eric, thank you for taking the time to post a review. We're glad that you had an overall enjoyable experience staying with us. However, we are sorry for the inconvenience you experienced with the lack of parking spaces when you arrived and regret the challenges. On your next visit to our hotel, please advise our front desk staff so that we can help you with this situation. We would love the opportunity to welcome you back. Sincerely, Cynthia Fresquez General Manager
3 out of 5
by Alyssa

No thanks.

Posted May 17, 2017 on Hotels
Parking is 12 DOLLARS DAILY. We didn't even get to park there because it filled up but still got charged. Probably won't stay there again.
Comment from Hotel Management
May 19, 2017 by James, Hotel Management
Alyssa, we are sorry for the experience you encountered during your stay. What you described is not our typical standard. If this has yet to be resolved to your satisfaction, please let us know so that we can be of further assistance to you. Thank you for your candid feedback, and we hope you will return so we can provide you with the level of hospitality you deserve and expect from us. Sincerely, Cynthia Fresquez General Manager