Ratings based on 990 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NM

Close to the interstate & quiet

Posted Dec 13, 2017
Pros: Free breakfast, free drink in the evening, water bottles given at check-in, beautiful lobby, the spa was a bit pricey but so worth it!
Location: Very convenient location. It's in the middle of town, so the hotel is not too far from anything.
We booked a corner room, and we got a corner room, but the room did not look as advertised.... It looked like a standard room. I was expecting a wall of windows on both sides, and did not get that. I didn't want to go down and complain because we were only staying one night. :( The bed was too soft. But everything else was amazing. The complimentary breakfast was delicious. I also booked a massage, which was heavenly. We chose this hotel because it was close to both I40 and I25 and the conference site I had to attend for work.
3 out of 5
Recommended
for Everyone
by A verified traveler

Staff in ballrooms...mehh

Posted Dec 10, 2017
Kept taking our drinks and food away before we were done, and the iron in our room totally sucked. Other than that it was nice. 3.5 out of 5.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Thanksgiving Trip

Posted Dec 1, 2017
It was just OK, I've experienced better. Fire alarm went off at midnight. Not every staff member was a pleasure.
Comment from Hotel Management
Dec 2, 2017 by Jessica C (FOM), Hotel Management
Thank you for your feedback. We are sorry to hear that this stay wasn't the most pleasant. We have provided your feedback to our associates/management teams so we can continue to improve our guest service to our guests. We hope that you will come back to give us a second chance!
4 out of 5
by A verified traveler from LA

Unhappy customet

Posted Nov 28, 2017
We required an accible room, but because the hotel overbooked, we did not receive one.
Comment from Hotel Management
Dec 9, 2017 by liz, Hotel Management
Thank you for your much needed feedback. We strive to provide gracious, engaging and caring service to our guests. We will take these comments into consideration and continue to improve, thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from SA, Texas

Great hotel - accommodating staff

Posted Nov 28, 2017
Super friendly staff who got us our room even though we were 2 hours before check in time. Room was spacious and super clean. Great breakfast too! We’ll be coming back.
Comment from Hotel Management
Nov 29, 2017 by Jessica - Front Office Manager, Hotel Management
Thank you so much for the wonderful comments. We hope to see you around our property again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from shiprock

embassy suites

Posted Nov 21, 2017
great experience, would stay again if we had more time.
Comment from Hotel Management
Nov 29, 2017 by Jessica - Front Office Manager, Hotel Management
We are glad that you enjoyed your stay. We hope to see you again around our property again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Tx

Nice hotel

Posted Nov 21, 2017
Very good hotel, good space, clean with good breakfast.
Comment from Hotel Management
Nov 29, 2017 by Jessica - Front Office Manager, Hotel Management
We are glad that you enjoyed your stay. We hope to see you again around our property again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Experience was okay.

Posted Nov 19, 2017
Pros: Facilities
Cons: the morale of the people working the front desk.
The person checking us in was not helpful. She spoke too softly and when I politely asked her to speak up she seemed to speak even softer. I had requested a room next to another guest (my sister) who had told them at the front desk for rooms in close proximity - was told because they were different rooms that would not be possible. Told her my daughter may be joining me - was told there would be an additional charge. Remainder of stay was good.
Comment from Hotel Management
Dec 9, 2017 by Jess, Hotel Management
We do apologize for the lack of helpfulness your experienced during your stay. Thank you for your much needed feedback. We strive to provide gracious, engaging and caring service to our guests. We will take these comments into consideration and continue to improve, thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sedona, AZ

Lovely hotel in ABQ.

Posted Nov 15, 2017
Pros: Clean, quiet, comfortable rooms
Cons: Heater was not working. Couldn't get room above 61 degrees, finally just turned it off and got under the comforter.
Location: Movies, hiking, skiing, aquarium, shopping, dining.
Very cordial staff. Clean quiet and comfortable room with good amenities...tiny fridge, coffee maker, fold out sofa in our room for extra guests. Free breakfast, but we were leaving prior to service (7am on weekends). Would definitely go back if in area.
Comment from Hotel Management
Nov 18, 2017 by Liz, Hotel Management
We apologize for the heater not working. Thank you so very much for your feedback we cannot improve without it. We welcome you back in the not too distant future, thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Henderson, NV

Nice hotel with appealing atmosphere.

Posted Nov 14, 2017
Enjoyed the hotel with the open atrium area. Breakfast and evening reception very nice. Atrium area was a bit cold temperature wise. Had to wear jackets and food got cold quickly. Suite was clean and very roomy. At check-in front desk clerk said we had a 2 night reservation and marked our drink slips accordingly. We were on a road trip and didn't think twice about it until we returned home and discovered our reservation was for 3 nights. Still trying to get reimbursed for the 3rd night!!!! Not going so well! For more info see case #E-18337698. Hotel used the wrong Hilton Honors # so my receipt was showing another party located in Colorado. I reside in Nevada. It was a nightmare between the hotel and Hilton Honors to get resolved. Remain hopeful the hotel will honor the refund for misleading us at check-in.
Comment from Hotel Management
Nov 18, 2017 by Liz, Hotel Management
Thank you for bringing this to our attention. Expedia will have the receipt and refund if necessary. The Hotel has refunded the last night of the reservation on the Credit Card provided from the third party. It will be Expedia that sends the updated receipt to you when everything has been processed. Thank you and have a wonderful day!