Ratings based on 980 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Amherst, NY

Downtown hotel next to convention center

Posted Sep 16, 2017
We were on vacation and got a reasonable rate in September. The hotel was lovely, very clean and the staff friendly. There is a deli and Starbucks as well as an upscale restaurant on site. It is about a 1.5 mile walk to Old Town. It's an easy walk in good weather. ( Parking in Old Town seemed limited.) Our room was on an upper floor and had a view of the mountains. We were happy with our stay.
Comment from Hotel Management
Sep 16, 2017 by Samantha, Hotel Management
Pat, Thank you for taking the time to complete our survey regarding your recent stay with us at the Hyatt Regency! We are glad that you chose our hotel during your vacation and are even more happy that you enjoyed every bit of it! We look forward to seeing you on your next vacation! Thank You, Samantha
4 out of 5
Recommended
for Everyone
by A verified traveler

Great weekend getaway

Posted Sep 9, 2017
Came for holiday weekend getaway and it was perfect
Comment from Hotel Management
Sep 9, 2017 by Samantha, Hotel Management
Anonymous, Thank you for taking the time to complete our survey regarding your recent stay with us. We are glad that you chose the Hyatt Regency to spend your holiday and am happy that the stay was perfect for you! We look forward to seeing you in the future! Thank You, Samantha
5 out of 5
by A verified traveler from Fort Lauderdale, FL

Posted Sep 4, 2017
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Comment from Hotel Management
Sep 5, 2017 by Samantha, Hotel Management
Robert, Thank you for taking the time to rate our hotel a 5 star rating! We are glad that you enjoyed your stay and look forward to seeing you in the future! Thank You,
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver,BC

Good central location

Posted Sep 1, 2017
Room was comfortable. No safe in the room. Good wifi speed. Breakfast was okay but server brought lots of coffee and was friendly, helpful and enthusiastic. Down side was the housekeeping staff did not show up til late and we were back in the room.
Comment from Hotel Management
Sep 2, 2017 by Samantha, Hotel Management
Cheryl, Thank you for taking the time to complete our survey regarding your stay with us here at the Hyatt Regency. We are glad that the room was comfortable for you and apologize that housekeeping came later in the day to service the room. We hope this doesn't detour you from staying with us in the future. Thank You,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Star of Southwest!

Posted Aug 18, 2017
After a lot of driving through New Mexico, we were welcomed by friendly staff at this beautiful modern hotel, located right in the heart of downtown! We booked two rooms for my party of four & we all agreed rooms were beautifully appointed with a modern touch! Beds were like sleeping on a cloud! Everything about this hotel was five star quality! I would consider another trip to Albuquerque just to stay at this wonderful hotel!
Comment from Hotel Management
Aug 22, 2017 by Samantha, Hotel Management
Cam, Thank you for taking the time to complete the survey and rating us a 5 star hotel! We are ecstatic to hear that your enjoyed your stay and got great rest due to our beds feeling like your sleeping on a cloud! We look forward to seeing you during your next travels to the Albuquerque area! Thank You
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2017
Too much A.C. Turned off in room and never needed. Rest of hotel and facilities too cold. Nice that we could borrow umbrellas during the rain.
Comment from Hotel Management
Aug 10, 2017 by Samantha Gwaltney, Hotel Management
Anonymous, Thank you for your review regarding your recent stay with us at the Hyatt Regency. We are sorry to hear that the temperature in the hotel along with your room was not satisfactory, we will ensure to share this with our Engineering staff. We hope to see you in the near future!
1 out of 5
by A verified traveler from Roswell

Good location is about all that went well

Posted Jul 28, 2017
Pros: Location only
Cons: BILLING!!!
My issue with my stay has been billing. I have been charged TWICE for a two night stay for a total of $730.00. The explanation is the standard $50.00 per night incidental hold, but for some reason the $50.00 hold turned into the hold AND the charge for tow nights PLUS another charge for two nights at check out. This is an absolutely joke. Now I am being told nothing can be done until maybe Monday or Tuesday when my bank rectifies the matter. This does nothing to solve the overdraft fees for this weekend that may or may not be covered and the NEGATIVE balance in my checking account. The most unprofessional billing I have ever seen. If I don't get a full refund for this disaster Monday I will post negative reviews on every site I can find, ensure my employers never book a Hyatt again for our conferences and NEVER stay at a Hyatt again.
Comment from Hotel Management
Aug 15, 2017 by SG, Hotel Management
Marcus, Thank you for taking the time to complete our survey, we hope this experience with your billing doesn't detour you from staying with our property in the future. Thank You,
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Convenient downtown location. Great for walking.

Posted Jul 24, 2017
Pros: Location. Room was fine.
Cons: Put a fridge in the room.
Location was what we wanted. Downtown location supports our park and walk preference. Room was fine. Bed comfortable. Disappointed there was no fridge in the room.
Comment from Hotel Management
Jul 31, 2017 by Samantha Gwaltney, Hotel Management
Tom, Thank you for your survey on your recent stay with the Hyatt Regency. We apologize about not having a fridge in the room, however, we do have them available upon request and availability. We are glad the beds were comfortable for you along with our location being what you were looking for! We hope to see you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

It was close to the zoo and museum

Posted Jul 24, 2017
The hotel parking was expensive but other than that it's a nice hotel
Comment from Hotel Management
Jul 31, 2017 by Samantha Gwaltney, Hotel Management
Thank you for your survey on your recent stay with the Hyatt Regency. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from cali

Nice hotel right in the center of Albuquerque

Posted Jul 21, 2017
Great hotel! Very helpful staff. Would definitely stay again.
Comment from Hotel Management
Jul 31, 2017 by Samantha Gwaltney, Hotel Management
Thank you for your survey on your recent stay with the Hyatt Regency. We are glad the staff was helpful and made an impact on your stay! We look forward to seeing you again!