Ratings based on 969 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Star of Southwest!

Posted Aug 18, 2017
After a lot of driving through New Mexico, we were welcomed by friendly staff at this beautiful modern hotel, located right in the heart of downtown! We booked two rooms for my party of four & we all agreed rooms were beautifully appointed with a modern touch! Beds were like sleeping on a cloud! Everything about this hotel was five star quality! I would consider another trip to Albuquerque just to stay at this wonderful hotel!
Comment from Hotel Management
Aug 22, 2017 by Samantha, Hotel Management
Cam, Thank you for taking the time to complete the survey and rating us a 5 star hotel! We are ecstatic to hear that your enjoyed your stay and got great rest due to our beds feeling like your sleeping on a cloud! We look forward to seeing you during your next travels to the Albuquerque area! Thank You
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2017
Too much A.C. Turned off in room and never needed. Rest of hotel and facilities too cold. Nice that we could borrow umbrellas during the rain.
Comment from Hotel Management
Aug 10, 2017 by Samantha Gwaltney, Hotel Management
Anonymous, Thank you for your review regarding your recent stay with us at the Hyatt Regency. We are sorry to hear that the temperature in the hotel along with your room was not satisfactory, we will ensure to share this with our Engineering staff. We hope to see you in the near future!
1 out of 5
by A verified traveler from Roswell

Good location is about all that went well

Posted Jul 28, 2017
Pros: Location only
Cons: BILLING!!!
My issue with my stay has been billing. I have been charged TWICE for a two night stay for a total of $730.00. The explanation is the standard $50.00 per night incidental hold, but for some reason the $50.00 hold turned into the hold AND the charge for tow nights PLUS another charge for two nights at check out. This is an absolutely joke. Now I am being told nothing can be done until maybe Monday or Tuesday when my bank rectifies the matter. This does nothing to solve the overdraft fees for this weekend that may or may not be covered and the NEGATIVE balance in my checking account. The most unprofessional billing I have ever seen. If I don't get a full refund for this disaster Monday I will post negative reviews on every site I can find, ensure my employers never book a Hyatt again for our conferences and NEVER stay at a Hyatt again.
Comment from Hotel Management
Aug 15, 2017 by SG, Hotel Management
Marcus, Thank you for taking the time to complete our survey, we hope this experience with your billing doesn't detour you from staying with our property in the future. Thank You,
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Convenient downtown location. Great for walking.

Posted Jul 24, 2017
Pros: Location. Room was fine.
Cons: Put a fridge in the room.
Location was what we wanted. Downtown location supports our park and walk preference. Room was fine. Bed comfortable. Disappointed there was no fridge in the room.
Comment from Hotel Management
Jul 31, 2017 by Samantha Gwaltney, Hotel Management
Tom, Thank you for your survey on your recent stay with the Hyatt Regency. We apologize about not having a fridge in the room, however, we do have them available upon request and availability. We are glad the beds were comfortable for you along with our location being what you were looking for! We hope to see you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

It was close to the zoo and museum

Posted Jul 24, 2017
The hotel parking was expensive but other than that it's a nice hotel
Comment from Hotel Management
Jul 31, 2017 by Samantha Gwaltney, Hotel Management
Thank you for your survey on your recent stay with the Hyatt Regency. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from cali

Nice hotel right in the center of Albuquerque

Posted Jul 21, 2017
Great hotel! Very helpful staff. Would definitely stay again.
Comment from Hotel Management
Jul 31, 2017 by Samantha Gwaltney, Hotel Management
Thank you for your survey on your recent stay with the Hyatt Regency. We are glad the staff was helpful and made an impact on your stay! We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Nice, very close to the Convention Center

Posted Jul 16, 2017
Enjoyed my stay. Friendly and courteous staff; very limited eating facilities
Comment from Hotel Management
Jul 16, 2017 by Samantha Gwaltney, Hotel Management
Juanita, Thank you for your survey regarding your most recent stay with us! We are glad that you enjoyed your stay along with our courteous staff. We look forward to seeing you again! Thank You,
3 out of 5
by A verified traveler

Comfortable enough

Posted Jul 9, 2017
Good for a one night stay passing through. The best part was the comfortable bed and soft clean sheets. The worst was the mildew smelling shower curtain and a tiny piece of metal sticking out of the armchair that sliced my ankle. The girl that checked me in was really sweet but I can't say the same for the one that checked me out. The first one told me the parking was complimentary because it was included with my expedia purchase. The one that checked me out insisted it wasn't and rudely said she'd let it pass just this one time like she was so annoyed even though I didn't even argue about it. Not a good last impression I must say. You could probably stay at better hotel for less money.
Comment from Hotel Management
Jul 12, 2017 by Samantha Gwaltney , Hotel Management
Anonymous, Thank you forsaking the time to complete our survey regarding your most recent stay. We would like to apologize that you got injured on our furniture and hope that you are ok, we will ensure to get the piece of furniture repaired immediately. We would like to also extend our apologies about your encounter as you departed regarding your parking, we will address this. We hope that this will not detour you away from coming back and seeing us. Thank you ,
5 out of 5
Recommended
for Everyone
by A verified traveler from Olathe, KS

Albuquerque Vacation

Posted Jul 7, 2017
Pros: Convenience to everything!
Cons: Nothing, it was all great.
Location: Central Ave Downtown and close to the Tram.
Great time in town and the crew at Hyatt made it even more pleasurable!!
Comment from Hotel Management
Jul 10, 2017 by Samantha Gwaltney, Hotel Management
Coy, Thank you for staying with us here at the Hyatt Regency! We are glad that you enjoyed your stay and that our Hyatt crew was able to make it even more enjoyable! We are looking forward to seeing you again in the future! Thank You,
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Jul 6, 2017
Good stay except someone in the restaurant stole our bag when we left the bar area.
Comment from Hotel Management
Jul 10, 2017 by Samantha Gwaltney, Hotel Management
Anonymous, Thank you for staying with us here at the Hyatt Regency! We are glad that you enjoyed your stay and advise you to please contact the hotel to speak with a manager in regards to your stolen bag out of the Forque bar area. We hope this doesn't detour you from staying with us in the future and look forward to seeing you again! Thank You,