Ratings based on 831 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Great place! The staff are very friendly and helpful.
Comment from Hotel Management
Dec 3, 2017 by Ryan, Hotel Management
Hi Anonymous, Thank you so much for th great feedback. Happy to see you enjoyed your stay and we’ll see you soon. Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage

Great Stay for Our Wedding!

Posted Dec 1, 2017
We had a great experience staying at the hotel for our wedding!
Comment from Hotel Management
Dec 1, 2017 by Ryan, Hotel Management
Hi Ralph, Amazing! Happy to hear we helped make your special day memorable. Cheers and come back and see us again! Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler from great falls mt

Consistently good service with staff that connect

Posted Nov 30, 2017
Good Enjoyable Looking forward to the next stay!
Comment from Hotel Management
Nov 30, 2017 by Ryan, Hotel Management
Hi Les, Thank you for the great post and feedback. Hearing our staff is connecting well with you during your stay is truly valuable. Be well, see you soon! Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Nov 27, 2017
Chris in Fletcher's is always attentive and professional.
Comment from Hotel Management
Nov 27, 2017 by Ryan, Hotel Management
Hi Anonymous, Thank you for mentioning Chris! He's been a staple here at the Cook for quite some time now and we're pleased to hear he's taking great care of our guests. See you soon. Ryan
4 out of 5
by A verified traveler

Posted Nov 24, 2017 on Hotels
Comment from Hotel Management
Nov 27, 2017
Hi Anonymous, Cheers! Ryan
4 out of 5
by Carey B

Beautiful views and warm ambiance in downtown

Posted Nov 17, 2017 on Hotels
Very nice front desk and concierge floor service! But disappointing bell service. Even after tipping, I received no help loading our bags or opening my wife's car door, courtesies we often find at lovely hotels of this level.
Comment from Hotel Management
Nov 20, 2017
Hi Carry, Happy to see you enjoyed your stay and I will take your feedback to my team for retraining. Looking forward to your next visit.; Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 15, 2017
The hotel is great and the Staff is outstanding. I highly recommend the hotel. My only ding would be that the style is a bit dated. Very nice but dated....
Comment from Hotel Management
Nov 16, 2017 by Ryan, Hotel Management
Hi Anonymous, Thank you for the great feedback. See you soon. Ryan
4 out of 5
by A verified traveler

Good business / family hotel in downtown Anchorage

Posted Nov 12, 2017 on Hotels
A really nice hotel complex in the downtown area, within walking distance to many restaurants and pubs and the mall. The room is average in size, but not at all cramped, and very comfortable bed. Many comments have mentioned that the hotel is out-dated and needs refurbishing. I would not say that, I did not notice this. The room furnishings are perfectly fine. The spa is very good - large selection of cardio and weights, a very large dry and wet sauna, a lounge area with access to newspapers and magazines, and a co-ed large whirlpool / Jacuzzi, swimming pool. There are also several restaurants / pubs in the building all reasonably priced. The restaurant on the top - Crow's Nest - is fine dining and more expensive. Would stay again . Mind you the prices in off season (which is went I went for business) are less than half the price during summer months, so this may affect your decision.
Comment from Hotel Management
Nov 15, 2017
Hi Anonymous, Thank you for the great post. We appreciate the in depth feedback regarding the entire hotel. Looking forward to seeing you again. Ryan
5 out of 5
by Reid

Posted Nov 8, 2017 on Hotels
Comment from Hotel Management
Nov 10, 2017
Hi Reid, Thank you! Ryan
5 out of 5
by Matthew

Unique Hotel With Incredible Views

Posted Nov 6, 2017 on Hotels
I stayed in a crow's nest suite, which was an absolutely delightful way to get the most out of my stay here. I had access to a private floor, as well as the club level lounge, which provided really solid food and a selection of wine and beer each evening. I was told that other guests of the crow's nest suites have included Obama and Nicolas Cage of late. The size of the room was staggering, and the views were utterly mesmerizing. Watching sunset in the living room with wrap around windows was an event in and of itself. If you stay here, the crow's nest suites will not disappoint. The hotel itself is charmingly dated. I would not knock it for the dated quality--this is Anchorage. Nearly everything was built in the second half of the 1960s after the earthquake. You don't come to Alaska for brand spankin' new. The entire experience of being in the hotel is like a step back in time. The wooden walls, the unique Captain Cook related decor, and the non coed pool areas lend a special touch. The sauna in the men's fitness club is perhaps the best I've ever found in the US. Excellent health club experience. I had read that there was a charge for it (on top of the room rate), but I was not charged extra for using the club. The highlight of my stay, aside from the room and sunsets, were the oysters I ordered through room service. Honestly, the best I have ever had, and I grew up in New England and have lived along the gulf coast, so I know a wide variety of oysters.
Comment from Hotel Management
Nov 8, 2017
Hi Matthew, Thank you for the great review. It's really a pleasure to read that we you enjoyed every aspect of your stay. The views are crazy I know. You can't get used it how amazing the scenery is. You just sit back and enjoy the sunset over inlet and mountains. Come back anytime! Ryan