Ratings based on 793 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from anchorage, ak

Great location for downtown activities

Posted Dec 4, 2017
This hotel has a great historical feel to it. Convenient location to downtown restaurants and shopping. The vallet was very helpful and quick. Checking in was quick at the front desk. The concierge desk was not staffed. It would’ve been helpful as we were trying to find what tower their restaurant was in. The front desk had a line of guests waiting to check in so they were too busy to ask. We just wandered around until we found it. We stayed in the JR Suite which was spacious and clean. Our only real complaint was the quality of the bed. It was very hard and the sheets were scratchy and stiff. We did not sleep well and woke up sore and stiff ourselves from the bed.
Comment from Hotel Management
Dec 5, 2017 by Ryan, Hotel Management
Hi David, Thank you for taking the time to share your experience. I'm happy to hear you enjoyed the hotel and staff and I apologize you didn't enjoy the beds. We normally get great reviews on the beds. I'll be working with Housekeeping to find the issue because this isn't something we hear. Hope to see you again. Ryan
2 out of 5
by A verified traveler from eagle river, ak

Overpriced landmark

Posted Dec 4, 2017
Gorgeous Christmas decorations and nice wait staff but that's all I can say. Stayed on the captain's deck and that was not worth the money. Breakfast suppose to run to 9am they stop refilling food at 830. Free sodas and juice but no one shows you where to get. The room was the size of a shoebox and they don't have handicap accessible rooms on that floor
Comment from Hotel Management
Dec 6, 2017 by Ryan, Hotel Management
Hi Christine, We appreciate you feedback. Whether it's positive or negative we can use it to grow and make changes. Hope to see you again. Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Great place! The staff are very friendly and helpful.
Comment from Hotel Management
Dec 3, 2017 by Ryan, Hotel Management
Hi Anonymous, Thank you so much for th great feedback. Happy to see you enjoyed your stay and we’ll see you soon. Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage

Great Stay for Our Wedding!

Posted Dec 1, 2017
We had a great experience staying at the hotel for our wedding!
Comment from Hotel Management
Dec 1, 2017 by Ryan, Hotel Management
Hi Ralph, Amazing! Happy to hear we helped make your special day memorable. Cheers and come back and see us again! Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler from great falls mt

Consistently good service with staff that connect

Posted Nov 30, 2017
Good Enjoyable Looking forward to the next stay!
Comment from Hotel Management
Nov 30, 2017 by Ryan, Hotel Management
Hi Les, Thank you for the great post and feedback. Hearing our staff is connecting well with you during your stay is truly valuable. Be well, see you soon! Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Nov 27, 2017
Chris in Fletcher's is always attentive and professional.
Comment from Hotel Management
Nov 27, 2017 by Ryan, Hotel Management
Hi Anonymous, Thank you for mentioning Chris! He's been a staple here at the Cook for quite some time now and we're pleased to hear he's taking great care of our guests. See you soon. Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 15, 2017
The hotel is great and the Staff is outstanding. I highly recommend the hotel. My only ding would be that the style is a bit dated. Very nice but dated....
Comment from Hotel Management
Nov 16, 2017 by Ryan, Hotel Management
Hi Anonymous, Thank you for the great feedback. See you soon. Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler from New York State

Perfect location when visiting Anchorage !

Posted Oct 21, 2017
Pros: Everything.
Cons: Can not think of anything.
Location: Perfect location to just about everything a visitor could want.
Awesome trip to Anchorage for the 1st time, hotel is located in the heart of everything that I wanted to see. A great place to stay, with great service and accommodations very helpful staff. I would recommend your hotel to anyone going to Anchorage, you have everything anyone could want .
Comment from Hotel Management
Oct 24, 2017 by Ryan, Hotel Management
Hi Howie, Thank you for the great post and valuable feedback. We look forward to seeing you again. Bell well! Ryan
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Visit

Posted Oct 13, 2017
Nice hotel, staff very friendly, only complaint was the size of the rooms. Very small. Great view!
Comment from Hotel Management
Oct 19, 2017 by Ryan, Hotel Management
Hi Anonymous, Look me up during your next visit. Love to provide and upgraded stay. rwe@captaincook.com Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Amazing

Posted Oct 4, 2017
Pros: Central location and the History
Cons: Nothing that I can think of.
We stayed in Anchorage at the Hotel Captain Cook. Everything was organized and the Hotel was within walking distance to everything we wanted to see. The amenities at the Hotel were great for travelers and the staff were friendly and accommodating.
Comment from Hotel Management
Oct 12, 2017 by Ryan, Hotel Management
Hi Gill, Great post. Love to see you return soon. Ryan