Ratings based on 817 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2018
Hotel is large and expansive. Has an old world charm and feel.
Comment from Hotel Management
Jan 20, 2018 by Ryan, Hotel Management
Hi Anonymous, Thanks for the great review. Looking forward to seeing you again. Ryan
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2018
Nice place to stay. But, bathtub was dirty and the fridge in the room had someone's leftovers in it.
Comment from Hotel Management
Jan 8, 2018 by Ryan, Hotel Management
Hi Anonymous, Thank you for the feedback. Without hearing about these missteps we wouldn't be able to correct them. Our Housekeeping staff has been made aware of this. See you again. Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler from anchorage Alaska

Downtown hotel

Posted Jan 6, 2018
My cousin and I stayed at the hotel on New Years for the New Years Masquerade Party. We had a wonderful time. The staff was friendly and helpful. Our rooms were clean and spacious.
Comment from Hotel Management
Jan 6, 2018 by Ryan, Hotel Management
Hi Marilia, Thank you for the great post. We’re so happy to see you enjoyed your stay during such a fun time of the year. Love to see you come back! Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel downtown

Posted Jan 3, 2018
We are local to the area and my wife and I wanted a hotel downtown for New Years. Captain cook is perfect for the occasion. the location is premier and the accommodations are amazing. It was an overall pleasant experience from check in to checkout.
Comment from Hotel Management
Jan 3, 2018 by Ryan, Hotel Management
Hi Anonymous, Thank you for the great review. Happy New Year! Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Posted Jan 2, 2018
Cons: Clearly marking the entrance to the hotel. We arrived late, after dark and circled the three towers trying to determine the entrance location.
Staff and the hotel overall were first rate. The exercise facilities on-site were great - very clean, well staffed and convenient. The historical aspects of Captain Cook journeys were interesting having been to his monument in Hawaii.
Comment from Hotel Management
Jan 2, 2018 by Ryan, Hotel Management
Hi Mike, Thanks for the great review. We'll definitely look into providing more information ahead of time on the entrance to cut down on confusion. Hope you had a great new year and we look forward to seeing you again. Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
My family had a great time inside the hotel.There was so many things to do. All the amenities inside you never need to leave.
Comment from Hotel Management
Jan 2, 2018 by Ryan, Hotel Management
Hi Anonymous, Really excited to see you all had a great stay. Happy New Year! Ryan
1 out of 5
by A verified traveler

Overbooked hotel rooms I booked

Posted Jan 2, 2018
I book a room for New Years and instead of notifying me there was no more rooms available that night they put me in a worse hotel/inn type. I did not appreciate this and was a big inconvenience for my night.
Comment from Hotel Management
Jan 4, 2018 by Ryan, Hotel Management
Hi Anonymous, This is incorrect. We were sold out on the Captain's Deck prior to you booking through Expedia. This is not an error of the hotel and I will be speaking with Expedia about this. Ryan
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
Night out in Anchorage-we had a great time! Stayed on the Captains deck-new, fun experience.
Comment from Hotel Management
Dec 27, 2017 by Ryan, Hotel Management
Hi Anonymous, We appreciate the feedback and we're happy to see you enjoyed the Captain's Deck. The Cook Inlet and the Alaska Range in the back drop are amazing sights from there on a clear day. Until next time, be well!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great hotel close to town

Posted Dec 26, 2017
Great place to spend during the holidays as their decorations are beyond compare
Comment from Hotel Management
Dec 27, 2017 by Ryan, Hotel Management
Hi Chad, Great post. We love decorating for the holidays making the Hotel fun and festive for everyone. See you soon. Ryan
5 out of 5
Recommended
for Everyone
by A verified traveler from Wasilla, AK

Best hotel I have ever stayed in!

Posted Dec 22, 2017
Pros: It makes you feel like Royalty staying there!
Cons: The pool area is dated, but locker room area is nice and comfortable.
Location: It is downtown Anchorage- Shop till you drop!
I stayed at the Captain Cook Hotel, highly recommended by Kathryn McCormack, so I wouldn't have to drive back to Wasilla after our office Christmas Party- It was so nice, I slept well in that cozy bed with the down comforter, and I didn't want to leave! I am now searching for a down comforter like it so I can sleep better at home!
Comment from Hotel Management
Dec 26, 2017 by Ryan, Hotel Management
Hi Patricia, Thank you so much for the great review. We’re very happy you had a great holiday stay. Love to see you back and have a wonderful happy New Year. Ryan