Lobby sitting area

Reviews of Haywood Park Hotel, Ascend Hotel Collection

2.5 out of 5
Haywood Park Hotel, Ascend Hotel Collection
1 Battery Park Ave, Asheville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1001 reviews" "
Rating 8 - Good. 188 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brittney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, kind staff, clean rooms. Fernando was exceptionally good!
Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Liked: Cleanliness
Walkable to downtown boutiques
Stayed 3 nights in Apr 2024
Response from V.Marino on Apr 16, 2024
Dear Wendy, Thank you for sharing your positive feedback about your recent stay at our hotel! We're thrilled to hear that you found our location convenient for exploring downtown Asheville's boutiques.We strive to provide a comfortable and convenient experience for our guests, and we're delighted that you enjoyed the walkability of our location to the vibrant downtown area.We hope you had a wonderful time exploring the boutiques and taking in the unique charm of Asheville. We look forward to welcoming you back on a future visit.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haywood Park Hotel is right in the heart of Asheville. It’s within walking distance to many shops, restaurants and Pack Square. The only parking option is valet and it’s reasonable. The staff are friendly and helpful. The room needed a deep cleaning as there was dust built up on the baseboards. And the shower spray head needs to be replaced. Otherwise it was a great place.
Stayed 1 night in Apr 2024
Response from V. Marino on Apr 16, 2024
Dear Elizabeth,Thank you for taking the time to share your feedback about your recent stay at Haywood Park Hotel in Asheville. We are delighted to hear that you enjoyed our convenient location in the heart of the city, as well as the friendly and helpful service provided by our staff.Your comments regarding the cleanliness of the room are concerning, and we apologize for any inconvenience this may have caused. Please know that we take cleanliness and maintenance very seriously, and we will address the issues you mentioned with our housekeeping and maintenance teams to ensure that they are promptly resolved.We appreciate your kind words about our valet parking service and are pleased to hear that you found it to be reasonable. We understand the importance of convenience for our guests, and we strive to provide a hassle-free experience during their stay.We hope to have the opportunity to welcome you back to Haywood Park Hotel in the future and provide you with an even more enjoyable experience.Best regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to all downtown venues
Stayed 1 night in Apr 2024
Response from V. Marino on Apr 8, 2024
Dear Elizabeth, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel to be very convenient to all downtown venues. Our central location provides a base for guests to explore the area's attractions and we're thrilled that you found our location to be convenient for your needs.Should your travels bring you back to the area, we would be honored to welcome you back for another convenient and enjoyable stay.Warm regards,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!!
Stayed 3 nights in Mar 2024
Response from V.Marino on Apr 2, 2024
Thank you for your recent visit to Haywood Park Hotel. We appreciate your high survey score and glad to know you had an enjoyable visit. We hope to welcome you back on a future visit if your travels bring you back to Asheville.

10/10 Excellent

Vicki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and professional! Fernando was a nice young gentleman who was very helpful!
Stayed 2 nights in Mar 2024
Response from V. Marino on Mar 31, 2024
Dear Vicki,Thank you for choosing to stay at Haywood Park Hotel and for sharing your wonderful feedback with us. We are thrilled to hear that you had a positive experience with our staff, and we truly appreciate your kind words.Fernando will be delighted to hear that he made a positive impression on you during your stay. Providing helpful and professional service is at the core of what we do, and we're glad to hear that Fernando exemplified this commitment.Your satisfaction is our top priority, and we will be sure to pass along your compliments to the team. Thank you once again for choosing to stay with us and for your valuable feedback. IWe hope to welcome you back on a future visit.Warm regards,

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location!!! No driving necessary! The hotel staff was great. And although we had to use valet, they make it very easy to do so. The rooms were spacious.
Stayed 2 nights in Mar 2024
Response from V. Marino on Mar 31, 2024
Dear Kelly,Thank you for choosing to stay with us at Haywood Park Hotel and for taking the time to share your feedback. We are thrilled to hear that our location exceeded your expectations and provided you with the convenience of not needing to drive during your stay. Our team works hard to ensure that our guests have easy access to nearby attractions and amenities, and we're delighted that you found our location to be so convenient.We are also pleased to hear that you had a positive experience with our staff and that our valet service made your stay more enjoyable. Providing exceptional service is a top priority for us, and we will be sure to pass along your compliments to our team.Furthermore, we're glad to hear that you found our rooms to be spacious and comfortable. It's always our goal to provide our guests with a relaxing and enjoyable stay, and we're delighted that our accommodations met your needs.Thank you once again for your kind words. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous and perfect hotel! We stayed in a huge suite on the top floor and loved it. The toiletries and shower were divine, the giant windows overlooking the city were awesome and the champagne upon arrival was a very nice touch. I'm also a huge fan of the valet parking, one less thing to worry about when you've got suitcases, bags and a pup. There is a tiny park to walk our dog (the hotel is pet friendly) and there are tons of amazing food options within 2 blocks. Boutiques and shops are every where you look and very well curated. A great little area!! Wish we could've stayed longer and tried out the spa.
Stayed 1 night in Mar 2024
Response from V. Marino on Mar 26, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's delightful to know that you enjoyed our spacious suite, luxurious toiletries, and views of the city from the top floor. We're glad that our complimentary champagne added a special touch to your arrival.We understand the importance of convenience during travel, which is why we offer valet parking to make your stay as seamless as possible. It's great to hear that you and your pup enjoyed the visit as well - we love accommodating furry friends!We take pride in our prime location surrounded by an array of dining options, boutiques, and shops, providing our guests with a vibrant and enjoyable neighborhood to explore. We're delighted that you found it to be a great little area!We're sorry you couldn't stay longer to experience our spa, but hopefully, it gives you something to look forward to on your next visit. We appreciate your kind words and hope to welcome you back soon for another wonderful stay. Best regards,

10/10 Excellent

jeffry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was exceptionally cleaned and housekeepers were great. Valets were quick and efficient. Some of the younger front desk staff need to be more attentive.
Stayed 3 nights in Mar 2024
Response from V. Marino on Mar 17, 2024
Dear Jeffrey,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the cleanliness of your room exceptional and that our housekeeping team exceeded your expectations. We strive to maintain high standards of cleanliness and efficiency throughout our hotel.Your comments regarding the younger front desk staff are duly noted. We apologize for any inconvenience you experienced and assure you that we will address this matter with our team to ensure that all staff members provide attentive service to our guests.We appreciate your valuable feedback as it helps us to continually improve our services. We hope to welcome you back for another enjoyable stay in the future. .Warm regards,

10/10 Excellent

Yancy

Liked: Cleanliness, staff & service, property conditions & facilities
Always our favorite place to stay! Home away from home :-)
Stayed 3 nights in Feb 2024
Response from V. Marino on Mar 7, 2024
Thank you so much for your incredibly kind words and for considering us your favorite place to stay. Your feedback is a true testament to the efforts we put into creating a welcoming and comfortable atmosphere for our valued guests.We are overjoyed to know that you feel at home when staying with us, and it's an honor to be a part of your cherished travel experiences. Our team is dedicated to providing exceptional service, and your positive comments inspire us to continue exceeding expectations.Once again, thank you for making Haywood Park Hotel your preferred choice. Your loyalty means the world to us, and we look forward to creating more wonderful memories together.Warm regards,

10/10 Excellent

Xiaoyu, Malibu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from V. Marino on Mar 26, 2024
Thank you for your positive score. We were delighted to have you as our guest and hope to welcome you back on a future visit. Best regards,

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was very nice! Tons of local shops and restaurants Live music
Stayed 1 night in Feb 2024
Response from Paula R, Asst. Front Office Manager on Feb 27, 2024
Dear Dan,Thank you for your positive feedback! We're delighted to hear that you enjoyed the valet service and the abundance of local shops, restaurants, and live music venues near our hotel. Providing excellent service and showcasing the best of our local area are top priorities for us, and we're thrilled that we hit the mark with you. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another memorable stay in the future! Safe travels, and we look forward to seeing you again soon!

8/10 Good

RENE

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Paula R, Asst. Front Office Manager on Feb 27, 2024
Dear Rene, Thank you for your rating! We appreciate your feedback and would love to hear more about your stay so we can continue improving our services. If there's anything specific you'd like to share or if there are any areas where we can enhance your experience, please don't hesitate to reach out. Your satisfaction is our priority, and we hope to welcome you back for an even better stay in the future. Safe travels, and we look forward to seeing you again soon!

10/10 Excellent

Beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2024
Response from V. Marino on Feb 26, 2024
Dear Beverly, Thank you for taking the time to complete our survey, and we're thrilled to hear that you had a perfect experience during your stay at Haywood Park Hotel! Your feedback is invaluable to us, and it's incredibly rewarding to know that our efforts to provide exceptional service and accommodations are being recognized.Our team works hard to ensure our guests have a memorable and enjoyable stay, and it's truly gratifying to see that reflected in your survey score. We appreciate your choice to stay with us, and we look forward to welcoming you back to Haywood Park Hotel in the future. Warm regards,

10/10 Excellent

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious clean room, easy to get around, great view, loved the complimentary champagne upon arrival, valet was efficient and easy! the building itself is slightly outdated, but the room itself was perfect!
Stayed 1 night in Feb 2024
Response from Paula R, Asst. Front Office Manager on Feb 14, 2024
Dear Bianca, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our prime location, spacious and pristine rooms, ease of navigation, and breathtaking views. It's fantastic to know that you appreciated the complimentary champagne and found our valet service efficient. Your comment regarding the building's slight outdatedness is duly noted, and we're continuously striving to enhance our facilities to meet modern standards while maintaining the perfect room experience you enjoyed. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Really good sized rooms.
Stayed 1 night in Feb 2024
Response from Paula R, Asst. Front Office Manager on Feb 14, 2024
Dear Wanda,Thank you for your positive feedback! We're thrilled to hear that you found our location convenient and our room sizes to your liking. Your satisfaction is our priority, and we're glad we could provide you with a comfortable stay. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for an anniversary and had a great time. There is a bunch of amazing restaurants and bars within walking distance. We would stay again!
Stayed 3 nights in Feb 2024
Response from Paula R, Asst. Front Office Manager on Feb 7, 2024
Dear Brandon,Thank you for choosing our hotel to celebrate your anniversary, and we're delighted to hear that you had a great time! It's wonderful to know that our convenient location near many amazing restaurants and bars added to your experience. We truly appreciate your positive feedback and look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the heart of Asheville downtown. Very clean, comfortable rooms. Convenient valet parking for $17. Friendly, helpful staff. Only thing it lacks is a hotel bar/ restaurant but the best restaurants and bars are a short walk from the hotel.
Stayed 1 night in Jan 2024
Response from V. Marino on Feb 2, 2024
Dear Christopher, Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our fantastic location in the heart of Asheville downtown and found our rooms to be clean and comfortable.We appreciate your kind words about our convenient valet parking service and the friendliness and helpfulness of our staff. Your acknowledgment of the proximity of the best restaurants and bars within a short walk is valuable feedback for us and future guests.While we do currently have an on-site bar/restaurant, they are operating on winter hours. We apologize Isa's was closed during your visit. However, we are pleased to know that you found ample dining options in the surrounding area. Your satisfaction is our priority, and we take note of your comments as we continuously strive to enhance our guests' experiences.Thank you for choosing Haywood Park. We look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities
Hotel stay was Spectacular!
Stayed 2 nights in Jan 2024
Response from Paula R, Asst. Front Office Manager on Jan 31, 2024
Dear Sandra,Thank you for taking the time to provide feedback on your recent stay. We're pleased to hear that you had a positive experience with our staff. Your comments about the comfortable bed are much appreciated. However, we have taken note of your observation regarding the tired furniture in the room. I will share this information with our staff to ensure we address and improve upon this aspect for a more satisfying guest experience. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Paula R, Asst. Front Office Manager on Jan 28, 2024
Dear John, Thank you for the perfect rating! We're delighted to know that your experience at our hotel met or exceeded your expectations. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again in the future.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge! Great service. Dog friendly.
Stayed 1 night in Jan 2024
Response from Paula R, Asst. Front Office Manager on Jan 27, 2024
Dear Stacey, Thank you for your delightful feedback! We're delighted to hear that you enjoyed our spacious rooms and experienced great service. We're proud to be a dog-friendly hotel, and we hope both you and your furry friend felt welcomed and comfortable. We appreciate your kind words and look forward to hosting you and your pet again in the future.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paula R, Asst. Front Office Manager on Jan 27, 2024
Dear Charlene,Thank you for the perfect rating! We're delighted to know that your experience at our hotel met or exceeded your expectations. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again in the future.

6/10 Okay

Ron

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This was a nice property and a great location in downtown Asheville, close to many attractions. We loved the ability to walk everywhere. We did have an interaction with an aggressive homeless person that took away from the experience. We also lacked hot water for most of the weekend which lowered our rating, particularly given the cost of the room.
Response from Paula R, Asst. Front Office Manager on Jan 20, 2024
Dear Ron,Thank you for choosing our hotel and sharing your experience. We're pleased to hear that you enjoyed the property's nice features and its convenient downtown Asheville location. Your feedback regarding the aggressive interaction with a homeless person and the lack of hot water is deeply concerning, and we sincerely apologize for any discomfort caused. We take these matters seriously and will address them promptly to enhance the safety and comfort of our guests. Your input is valuable, and we appreciate your understanding. If your travels bring you back to Asheville, we would welcome the opportunity to provide you with a more satisfying stay.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is amazing - right in the heart of charming downtown, as was the bellman who greeted us! Th we property is clean and very comfortable rooms, spacious, and well appointed.
Stayed 2 nights in Jan 2024
Response from V. Marino on Jan 16, 2024
Dear Laurie,We are happy to receive your positive feedback regarding your recent stay at our hotel! Thank you for taking the time to share your thoughts with us.It's great to hear that you found our location amazing, right in the heart of charming downtown. We strive to provide a convenient and delightful experience for our guests, and we're thrilled that our location added to the enjoyment of your stay.We're also pleased to learn that you had a positive interaction with our bellman. Providing a warm and welcoming atmosphere is a top priority for us, and we're delighted that it is reflected in your experience.Your compliments about the cleanliness and comfort of our property, as well as the spacious and well-appointed rooms, are truly appreciated. We aim to create a relaxing and enjoyable environment for our guests, and it's rewarding to hear that we succeeded in providing a comfortable stay. We value your feedback and use it to continually improve our offerings.We look forward to the pleasure of welcoming you again in the future!Warm regards,

10/10 Excellent

Michele

Stayed 1 night in Jan 2024
Response from V. Marino on Jan 16, 2024
Dear Michele, We were absolutely delighted to receive your positive feedback and high score! Thank you for taking the time to share your experience with us.We truly appreciate your choice to stay with us, and we look forward to the opportunity to welcome you back for another exceptional experience in the future.Warm regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Downtown Stay
Our stay was perfect. The room is very spacious and clean. We had our Bulldog with us too. We’ll definitely be back!
Stayed 2 nights in Jan 2024
Response from Paula R, Asst. Front Office Manager on Jan 14, 2024
Dear Kevin, Thank you for choosing our hotel for your stay, and we're delighted to hear that you had a perfect experience! We're thrilled that you found the room spacious and clean, and it was our pleasure to accommodate your Bulldog as well. We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or any preferences you have for your next stay, please let us know so we can ensure your future visits are just as wonderful.

10/10 Excellent

Ali

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful stay!
Loved our stay! Wonderful staff and beautiful spacious room! Can't wait to come back!
Stayed 2 nights in Jan 2024
Response from V. Marino on Jan 11, 2024
Dear Ali,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you loved your stay, enjoyed our wonderful staff, and found your room to be beautiful and spacious.Your kind words mean a lot to us, and it's always rewarding to know that our efforts to provide excellent service are appreciated. We are thrilled that you are already looking forward to coming back – we can't wait to welcome you again!Thank you for choosing Haywood Park Hotel. Warm regards,

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!The stuff are very kind!! I love this place!!!❤️❤️❤️
Stayed 4 nights in Jan 2024
Response from V. Marino on Jan 10, 2024
Thank you so much for your fantastic feedback! We're thrilled to hear that you had an amazing experience during your stay with us. Our team is dedicated to providing excellent service, and it's always rewarding to know that our guests appreciate the kindness and efforts of our staff. We truly value your positive comments and are delighted that you love our place. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future. Thank you again for choosing Haywood Park Hotel.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from V. Marino on Jan 11, 2024
Dear David, Thank you for taking the time to complete our recent survey. We appreciate your feedback and would like to express our sincere apologies for any inconvenience you may have experienced during your stay.Your input is crucial to our continuous efforts to improve our services, and we take your concerns seriously. We understand that your overall satisfaction score was a 2 out of 5, and we would like to learn more about the specific issues you encountered.If you could provide additional details or specific examples of areas where we fell short of your expectations, it would be immensely helpful to address and rectifying any issues promptly.Our commitment is to ensure that each guest has a positive and enjoyable experience, and we regret that we may not have met that standard during your stay. Please rest assured that your comments will be shared with our management team, and we will take the necessary steps to prevent similar situations from occurring in the future.We look forward to the possibility of welcoming you back and demonstrating our efforts to make continuous improvements.Best regards,

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good
Multiple trips staying here.
Stayed 1 night in Jan 2024
Response from Paula R, Asst. Front Office Manager on Jan 9, 2024
Dear Tyler, We appreciate your loyalty and the trust you've placed in us for multiple trips. It's wonderful to hear that your experiences have consistently been good during your stays with us. Our team takes pride in providing a consistently positive and reliable experience for our guests. Thank you for choosing to stay with us repeatedly, and we look forward to welcoming you back for many more enjoyable visits in the future.

10/10 Excellent

Shayla, Gainesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and elegant! The location is very walkable.
Stayed 1 night in Jan 2024
Response from Paula R, Asst. Front Office Manager on Jan 9, 2024
Dear Shayla, Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel clean, spacious, and elegant. Our team works hard to maintain a high standard of cleanliness and create a welcoming atmosphere for our guests. It's great to know that you enjoyed the convenient and walkable location as well. We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Jan 5, 2024
Dear guest, Thank you so much for the perfect 10/10 score! We're thrilled that your experience met or exceeded your expectations. Providing exceptional service and a memorable stay is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future.

8/10 Good

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but overpriced.
Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Jan 5, 2024
Dear Stanley,Thank you for sharing your thoughts on our hotel. We appreciate your acknowledgment of our great location. We understand concerns about pricing, and we continuously review our rates to provide the best value for our guests. Your feedback is valuable, and we hope to have the opportunity to welcome you back for another stay in the future.

2/10 Terrible

CAROLYN

Stayed 2 nights in Dec 2023
Response from Paula R, Asst. Front Office Manager on Jan 1, 2024
Dear Carolyn, We're sincerely sorry to learn that your experience fell short of expectations, leading to a 1/5 score. Your feedback is crucial, and we would greatly appreciate more details about your stay to address and rectify any issues. Our goal is to ensure all guests have a positive and memorable experience, and we apologize for any shortcomings. If you are open to sharing more details, please contact us directly so we can better understand and address your concerns.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Jan 31, 2024
Dear Michelle,Thank you for rating your experience with us a perfect 5/5. We are thrilled that you had an exceptional stay and appreciate your positive feedback. If there are any specific aspects that contributed to your satisfaction or if there's anything we can do to make your next visit even better, please let us know. We look forward to hosting you again in the future.

4/10 Poor

Howard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had to move us to a sister hotel, and they gave us a room with one bed and small, I had to complain about it, to get a bed for my children
Stayed 2 nights in Dec 2023
Response from Paula R, Asst. Front Office Manager on Jan 1, 2024
Dear Howard, We sincerely apologize for the inconvenience you experienced during your stay and the need to relocate to a sister hotel. Your feedback about the room assignment is concerning, and we apologize for any frustration this caused. We strive to provide suitable accommodations for all our guests, and we appreciate your understanding as we work to improve our services. If there's anything more you'd like to share or discuss, please feel free to reach out directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

8/10 Good

Walter

Stayed 2 nights in Dec 2023
Response from Paula R, Asst. Front Office Manager on Jan 18, 2024
Dear Walter, Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your score of 4/5 and are pleased to know that your stay met your expectations. Your input is valuable to us, and if there are any specific areas where we can enhance your experience in the future, please let us know. We look forward to the opportunity to host you again and ensure an even more satisfying stay.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Jan 1, 2024
Dear Ashley, Thank you so much for the perfect 5/5 score! We're delighted to hear that your experience met or exceeded your expectations. Providing excellent service and a memorable stay is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We had a king suite and the room was huge. Excellent location, I the middle of downtown. Friendly staff, clean room, comfortable beds. Love this hotel.
Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 28, 2023
Dear Lisa, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay in our king suite and found the room spacious. It's fantastic to know that you appreciated our excellent downtown location, friendly staff, clean rooms, and comfortable beds. Your positive sentiments are truly appreciated, and we look forward to welcoming you back to our hotel for another delightful stay in the future.

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family and stroller friendly
The hotel has historic charm with modern amenities. The location is perfect and the service was outstanding. The hotel is easy to navigate with a baby stroller and offered several different room options to meet our needs as a family. Valet parking is an additional fee, but much less expensive than a parking ticket!
Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 28, 2023
Dear Molly,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the historic charm and modern amenities of our hotel, and that our central location and outstanding service met your expectations. It's great to know that we could accommodate your family's needs and that navigating with a baby stroller was convenient. We appreciate your understanding about the valet parking fee and are pleased it provided a cost-effective alternative. We look forward to welcoming you and your family back for another enjoyable stay.

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and loved the option of valet parking!! They gave us a free upgrade and we had a room with a city view. Loved the shower though water wasn't as hot as I would have liked. Loved our stay!
Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 28, 2023
Dear Gwen, Thank you for your positive feedback! We're delighted to hear that you enjoyed the friendly staff, appreciated the option of valet parking, and loved the complimentary room upgrade with a city view. We're thrilled you had a pleasant stay, although we apologize for any inconvenience with the water temperature in the shower. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another enjoyable experience in the future.

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in Downtown Asheville
We stayed here while visiting Biltmore for Christmas. The hotel was very clean but has a little age on it. Parking is by valet and is very efficient and convenient. The location of the hotel within downtown Asheville is excellent and convenient to many restaurants and shops. Would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 24, 2023
Dear Nathan, Thank you for choosing to stay with us during your visit to Biltmore for Christmas, and for taking the time to share your experience. We're delighted to hear that you found the hotel very clean, with efficient valet parking and a convenient location in downtown Asheville. Your positive feedback is appreciated, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Kristen

Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 23, 2023
Dear Kristen, Thank you sincerely for your perfect 10/10 score! We're thrilled that your experience at our hotel was exceptional. Providing outstanding service and creating positive memories for our guests is our ultimate goal. Your high rating is a testament to our efforts, and we appreciate your support. We look forward to the pleasure of hosting you again for another wonderful stay in the future.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The shower was difficult to use. The hot water would come and go. Once I adjusted the water slightly while in the shower and got freezing cold water instantly on a morning where it was 29 degrees. The staff and room were wonderful otherwise.
Stayed 4 nights in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 21, 2023
Dear Michael, thank you for sharing your experience with us, and we appreciate your kind words about our staff and room. We apologize for the inconvenience you encountered with the shower's hot water inconsistency. Your feedback is crucial, and we'll promptly investigate and address this issue to ensure a more comfortable and reliable experience for our guests. We value your input and hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 16, 2023
Dear Melissa,Thank you so much for the perfect 5/5 score! We're thrilled to learn that your experience at our hotel was exceptional. Delivering outstanding service and comfort to our guests is our top priority, and your positive rating is a testament to our efforts. We appreciate your support and look forward to welcoming you back for another wonderful stay in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
The hotel was nice and the location was very good. The only problem would be the water pressure. It was vry weak so it made it hard to get the shampoo out of my hair.
Stayed 2 nights in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 9, 2023
Dear Lisa, Thank you for your feedback, and we're pleased to hear that you found our hotel nice with a great location. We apologize for the inconvenience caused by the water pressure issue during your stay, and we appreciate you bringing it to our attention. Please be assured that we will address this concern promptly to ensure a more comfortable experience for our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not disappoint
Amazing Suite
Stayed 3 nights in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 9, 2023
Dear David, Thank you for your wonderful feedback! We're thrilled to hear that our suite exceeded your expectations and that you had an amazing experience during your stay. Providing our guests with exceptional accommodations is our top priority, and we are delighted to have met your expectations. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Kristine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfy beds, great bathroom
Stayed 1 night in Dec 2023
Response from Paula R, Asst. Front Office Manager on Dec 9, 2023
Dear Kristine, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our staff friendly and that you enjoyed the comfort of our beds and the quality of our bathrooms. Ensuring a pleasant and relaxing stay is our top priority, and your feedback is greatly appreciated. We look forward to the opportunity to welcome you back for another enjoyable visit.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Paula R, Asst. Front Office Manager on Dec 9, 2023
Dear Sara, Thank you so much for giving us a perfect 10/10 score! We're thrilled to know that your experience at our hotel met or exceeded your expectations. Providing exceptional service and creating positive memories for our guests is our ultimate goal. Your feedback inspires our team to continue delivering excellence, and we look forward to the opportunity to welcome you back for another outstanding stay in the future.

10/10 Excellent

Bridget

Stayed 3 nights in Nov 2023
Response from Paula R, Asst. Front Office Manager on Dec 23, 2023
Dear Bridget, Thank you sincerely for your perfect 5/5 score! We're thrilled that your experience at our hotel was exceptional. Providing outstanding service and creating positive memories for our guests is our ultimate goal. Your high rating is a testament to our efforts, and we appreciate your support. We look forward to the pleasure of hosting you again for another wonderful stay in the future.