Ratings based on 1,051 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay.

Posted Dec 9, 2017
The staff was great and so friendly. Right I’m down town. Love this place
Comment from Hotel Management
Dec 11, 2017 by Mark, Hotel Management
Thank you so much for your comments! I'm glad you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, boutique hotel in great location!

Posted Dec 4, 2017
Pros: Location, friendly staff, comfort of room.
Cons: Starting to look a little old in some places (i.e. grout in the bathroom, walls were a little scuffed). Overall not bad, just noticed some wear.
Location: Great location on the edge of downtown. Lots of restaurants and shops in easy walking distance.
Walking distance to tons of restaurants, bars, breweries in the downtown area as well as in the river arts district and south slope (if you're willing to walk a little further--easy Uber if not). Hotel has a kind of funky/eclectic feel, but the staff were all really pleasant and responsive. The rooms are sort of like little self-contained apartments, less like hotel rooms. We had a corner room with a view on the 7th floor. It was worth the extra dollars to have the view-- especially at sunset. I also really like that the toiletries were Aveda products and that there was water available on each floor (and a carafe to fill in each room). I used the exercise room and it was great too. In short, I highly recommend this hotel if you are interested in a boutique hotel in a great location-- not a lot of frills, but still had everything we needed. On site parking is valet only and $18/night. But that was fine with us.
Comment from Hotel Management
Dec 6, 2017 by Mark, Hotel Management
Thank you so much for your feedback! I'm glad you enjoyed your stay with us! I hope you have a great Holiday!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Nice hotel

Posted Dec 4, 2017
Great place to stay if you want to have an easy walk to most of downtown Asheville. Will definitely come back.
Comment from Hotel Management
Dec 6, 2017 by Mark, Hotel Management
Thank you for you wonderful comments! I'm glad you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fuquay-Varina, NC

Close to downtown

Posted Dec 3, 2017
Pros: Location.
Cons: 12/1 & they hadn't decorated for Christmas yet :-(
Location: Lots to do downtown, a short 10 minute walk away.
Friendly staff, nice accommodations, worked well for a 2 day birthday getaway.
Comment from Hotel Management
Dec 6, 2017 by Mark, Hotel Management
Thank you for your feedback! I'm sorry that you did not get to see our Christmas Decorations. We decorated on December 5. I hope you will come back and visit us!
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Very nice experience

Posted Dec 2, 2017
Was very happy with my overall experience. The staff was great, the valets hustled non stop. The rooms were clean and provided a great view of downtown. Only downsides were a loud heating unit that rattled (room 807) and loud occupants in other rooms on the floor who apparently think a door can close only by slamming them (not held against the hotel, this isn’t their fault I just needed to put that out there to cleanse myself).
Comment from Hotel Management
Dec 6, 2017 by Mark, Hotel Management
Thank you for your feedback! I'm glad you had a nice experience while you were here!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Nice hotel but AC very noisy and in need of maintenance. Otherwise a comfortable stay
Comment from Hotel Management
Nov 27, 2017 by Mark, Hotel Management
I'm glad you enjoyed your stay. I will alert maintenance to the AC issue.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful visit

Posted Nov 20, 2017
The staff was helpful and friendly. We arrived a little early, and our room was not yet ready. Instead of making us wait, they upgraded us to a slightly larger room that was ready. Oddly enough, there was a fire alarm that evening. It was a false alarm, but the staff handled it professionally, apologizing to all for the disruption. The location of the hotel was very near a local theatre venue and an easy walk away. The only complaint that I had was the bathroom sink drained a little slow. They seemed to appreciate the information and promised to get it some attention. Overall, everyone did a great job.
Comment from Hotel Management
Nov 23, 2017 by Mark, Hotel Management
Thank you for your business and kind feedback! I'm so glad you enjoyed your stay! Please come back and visit us again soon!
3 out of 5
by A verified traveler from new Hampshire and uk

Nice hotel but missing on a number of points

Posted Nov 20, 2017
Check in person was indifferent. No nightstand on one side of bed. Dinner menu very limited, with kind but very inexperienced bartender. Lover indigo hotel cousin usually, but this one needs some enthusiasm.
Comment from Hotel Management
Nov 21, 2017 by Mark, Hotel Management
Hi Susan, Thank you for staying with us! I'm sorry that we did not meet your expectations in all aspects! I will pass along the information to the appropriate department!
5 out of 5
Recommended
for Couples
by A verified traveler from Athens GA

Great hotel located right in downtown Asheville!

Posted Nov 10, 2017
Pros: The staff!
Cons: I would say, that some of the furniture in the room looks a little worn.
We enjoyed our stay so much- the staff was awesome and so friendly! This is a great location within walking distance to so many shops and restaurants. This was our 4th visit to Asheville and we will stay here the next time we visit.
Comment from Hotel Management
Nov 14, 2017 by Mark, Hotel Management
Thank you so much for your feedback! We really appreciate your loyalty!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Nice hotel but overpriced

Posted Nov 5, 2017
Pros: The staff , clean room,good service
Location: Good location
Nice hotel but overpriced. Have stayed in nicer hotels such as the Ritz in Chicago for less money
Comment from Hotel Management
Nov 21, 2017 by Mark, Hotel Management
Thank you for your feedback, Dan!