Ratings based on 1,103 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

New Hotel. Good location

Posted Apr 14, 2018
I believe this is a new Hotel. Very clean and efficient. Nice place to eat - and the bar stays open till 10. Must valet park your car, but I never waited more than 5 minutes to get it. Nice rooms.
Comment from Hotel Management
Apr 16, 2018 by Mark, Hotel Management
Thank you for your feedback, Emily! I am so glad you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Friendly staff

Posted Apr 10, 2018
Pros: location, cleanliness and staff
Cons: Curtains that block out the light - the ones in our room were sheer
Location: walking distance to downtown, restaurants & breweries
After a day of traveling, I was beyond tired (and cranky) upon our arrival at the hotel. The staff was beyond kind. I know I wasn't pleasant, but they were understanding and quickly checked us in. We spent most of our time hiking, but each interaction we had with the staff on our way in and out was warm and friendly. You can't beat the location! We were able to walk to everywhere downtown within minutes. I'd highly recommend this hotel.
Comment from Hotel Management
Apr 12, 2018 by Mark, Hotel Management
Thank you, Laetitia! I am so glad you enjoyed your stay with us! We really appreciate your business. I am so sorry to hear that you didn't find our blackout curtains. We do have them, they are directly behind the sheer curtains, but they must have been pushed/hidden directly against the window frame.
5 out of 5
Recommended
for Everyone
by A verified traveler from Naperville, IL

Great location to this fabulous walking city.

Posted Mar 31, 2018
Pros: Clean, comfy beds, and modern vibe.
Hotel staff is welcoming and great as suggesting locals spots. The hotel is very convenient to local eateries and shopping. Parking is valet only which we were not accustomed but getting the car in and out of the parking was quite easy to do. The valets were all very friendly and we never waited for our car.
Comment from Hotel Management
Apr 2, 2018 by Mark, Hotel Management
Thank you for staying with us, Marcia! I am so glad you enjoyed your time with us! We really appreciate your business!
5 out of 5
Recommended
for Couples
by A verified traveler from Charlotte, NC

Posted Mar 30, 2018
We came in town for a concert at the Orange Peel and stayed at the hotel because it was close and convenient. Hotel staff was very friendly and upgraded us to a king suite! We would definitely stay again!
Comment from Hotel Management
Apr 2, 2018 by Mark, Hotel Management
Thank you for your business, Julie! I am so glad you had a great stay with us! We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Get Away

Posted Mar 22, 2018
Hotel was great. Beautiful. Room, in a great location. Close to everything. Staff were excellent except for a rude woman behind coffee bar. She was not wearing uniform like the others. She was putting papers together at the register. I waited for a few minutes then asked if it was self service coffee because there was an opining by coffee machines. She looked up at me and said no, she was waiting for me to come over and ask for help. She got me the coffee, I paid and there was no thank you, she went back to her paperwork. It’s too bad because everyone else at hotel was friendly and curtious. Sad way to start the day.
Comment from Hotel Management
Mar 26, 2018 by Mark, Hotel Management
Thank you for your business and feedback! I am glad that you enjoyed out hotel and staff. I am sorry that you had a bad experience with one of our bistro staff. I have shared this with our bistro manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Our stay

Posted Mar 15, 2018
We had a wonderful time in Asheville. The Ron was very big, the staff was friendly and very helpful. The food was excellent. We plan on going back next year
Comment from Hotel Management
Mar 16, 2018 by Mark, Hotel Management
Thank you so much! I am glad you enjoyed your stay with us! We look forward to your return!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Pleasant stay

Posted Mar 13, 2018
The hotel was a short walk right into the heart of Ashville. We were able to walk to nearly everything we wanted to see. The staff was helpful. The hotel is a bit worn around the edges, our bathroom needed work, but it was comfortable overall. We had a beautiful view of the mountains out our window.
Comment from Hotel Management
Mar 14, 2018 by Mark, Hotel Management
Thank you for your business and feedback, Patti. I am glad you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Mar 13, 2018
Great for walking to area breweries and restaurants.
Comment from Hotel Management
Mar 14, 2018 by Mark, Hotel Management
Thank you so much for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Hotel Indigo

Posted Mar 12, 2018
Location: Location is within walking distance to downtown, restaurants and shopping.
The hotel staff was very friendly. The ottoman in my room had several stains on it (Room 710). This took away from it feeling as clean as it could have. Bed and pillows were comfortable. Liked the large size of the room it was a handicap accessible room but not shower.
Comment from Hotel Management
Mar 14, 2018 by Mark, Hotel Management
Thank you for your business and feedback, LR. I apologize for the ottoman. This has been brought to the attention of the director of houskeeping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 11, 2018
I have stayed at this property many times, and continue to prefer it over other Asheville options. Clean rooms, comfortable bed. Staff is helpful and genuinely friendly.
Comment from Hotel Management
Mar 12, 2018 by Mark, Hotel Management
Thank you so much for your business and feedback! We are glad to have you as a loyal guest!