Ratings based on 1,060 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 2, 2018
Cons: Bar/restaurant area reminiscent of Hampton or Comfort Inn
Hotel too expensive for amenities. Hotel tried with modern flair but failed to impress
Comment from Hotel Management
Jan 5, 2018 by Mark, Hotel Management
Thank you for your feedback and business. I am sorry that our hotel did not meet your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from myrtle beach, SC

Friendly staff, a few blocks from downtown

Posted Dec 18, 2017
The staff was so sweet, friendly, and welcoming. The room was very large and spa-like bathroom (with Aveda products). My main wish is that it had a pool/ hot tub considering it was not a cheap stay. There is also mandatory valet for your car at an extra charge. It is not “exactly” in the middle of downtown but only about two blocks away.
Comment from Hotel Management
Dec 21, 2017 by Mark, Hotel Management
Thank you for your business and feedback. I'm glad you enjoyed your stay with us. We are a green facility, so that is why we do not have a pool/hot tub. They use too much water.
5 out of 5
Recommended
for Everyone
by A verified traveler from asheville NC

Great place to stay wonderful staff

Posted Dec 14, 2017
Clean room, great atmosphere, and wonderful service. I highly recommend hotel indigo
Comment from Hotel Management
Dec 15, 2017 by Mark, Hotel Management
I am so glad you enjoyed your stay with us! Thank you for your business!
2 out of 5
by A verified traveler from Atlanta

Disppointing

Posted Dec 13, 2017
Pros: Staff
Cons: Heating and price for a moderate hotel.
First they need to put heat in the bathroom. Second, charging $18.00 per night for parking is ridiculous. I felt ripped off.
Comment from Hotel Management
Dec 15, 2017 by Mark, Hotel Management
Thank you for your business and feedback. I am sorry that we didn't meet some of your expectations. I will pass the feedback along!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay.

Posted Dec 9, 2017
The staff was great and so friendly. Right I’m down town. Love this place
Comment from Hotel Management
Dec 11, 2017 by Mark, Hotel Management
Thank you so much for your comments! I'm glad you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, boutique hotel in great location!

Posted Dec 4, 2017
Pros: Location, friendly staff, comfort of room.
Cons: Starting to look a little old in some places (i.e. grout in the bathroom, walls were a little scuffed). Overall not bad, just noticed some wear.
Location: Great location on the edge of downtown. Lots of restaurants and shops in easy walking distance.
Walking distance to tons of restaurants, bars, breweries in the downtown area as well as in the river arts district and south slope (if you're willing to walk a little further--easy Uber if not). Hotel has a kind of funky/eclectic feel, but the staff were all really pleasant and responsive. The rooms are sort of like little self-contained apartments, less like hotel rooms. We had a corner room with a view on the 7th floor. It was worth the extra dollars to have the view-- especially at sunset. I also really like that the toiletries were Aveda products and that there was water available on each floor (and a carafe to fill in each room). I used the exercise room and it was great too. In short, I highly recommend this hotel if you are interested in a boutique hotel in a great location-- not a lot of frills, but still had everything we needed. On site parking is valet only and $18/night. But that was fine with us.
Comment from Hotel Management
Dec 6, 2017 by Mark, Hotel Management
Thank you so much for your feedback! I'm glad you enjoyed your stay with us! I hope you have a great Holiday!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Nice hotel

Posted Dec 4, 2017
Great place to stay if you want to have an easy walk to most of downtown Asheville. Will definitely come back.
Comment from Hotel Management
Dec 6, 2017 by Mark, Hotel Management
Thank you for you wonderful comments! I'm glad you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fuquay-Varina, NC

Close to downtown

Posted Dec 3, 2017
Pros: Location.
Cons: 12/1 & they hadn't decorated for Christmas yet :-(
Location: Lots to do downtown, a short 10 minute walk away.
Friendly staff, nice accommodations, worked well for a 2 day birthday getaway.
Comment from Hotel Management
Dec 6, 2017 by Mark, Hotel Management
Thank you for your feedback! I'm sorry that you did not get to see our Christmas Decorations. We decorated on December 5. I hope you will come back and visit us!
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Very nice experience

Posted Dec 2, 2017
Was very happy with my overall experience. The staff was great, the valets hustled non stop. The rooms were clean and provided a great view of downtown. Only downsides were a loud heating unit that rattled (room 807) and loud occupants in other rooms on the floor who apparently think a door can close only by slamming them (not held against the hotel, this isn’t their fault I just needed to put that out there to cleanse myself).
Comment from Hotel Management
Dec 6, 2017 by Mark, Hotel Management
Thank you for your feedback! I'm glad you had a nice experience while you were here!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Nice hotel but AC very noisy and in need of maintenance. Otherwise a comfortable stay
Comment from Hotel Management
Nov 27, 2017 by Mark, Hotel Management
I'm glad you enjoyed your stay. I will alert maintenance to the AC issue.