Ratings based on 250 Verified Reviews

3.9 out of 5
72% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines, Iowa

Beautiful hotel and very friendly staff!!

Posted Jan 20, 2018
Flight was cancelled and had to find hotel at last minute. I’m glad I choose this place! Food was wonderful! Staff was beyond friendly and helpful. Would definitely stay here again! Great view of downtown Atlanta and the Olympic torch!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2018
Good restaurants. Hotel is in middle of down town and close to a lot of activities.
2 out of 5
by A verified traveler from Atlanta, GA

Dirty South

Posted Jan 17, 2018
Pros: It's in Atlanta
Cons: Cleanliness
I was highly disappointed in this hotel. I booked it for New Year's Eve for the view and got no view. There's a balcony but no access. The windows were absolutely FILTHY!!! I kept trying to take pictures and my camera kept focusing on the grim. There was also a building blocking half of the view, which is false advertising for the "room with a view." It was a little outdated, but the whole reason I went there went down the drain with their false advertising. Definitely will not stay there again or recommend it to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to ATLANTA GIFT SHOW

Posted Jan 14, 2018
Pros: Hotel staff was very friendly and accommodating,
Cons: The housekeeping staff could use some improvement. Glasses and trash left in the hall overnight,
Location: Business trip
It was very pleasant , The Next was a great place to come to after a long day at the show, The food was good and staff were very friendly, I will return to this property again,
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Posted Jan 14, 2018
We had an amazing g time here! Kids had a late night snack from the hotel market, very comfy beds and valet is so easy! And the view ....beautiful!
2 out of 5
by A verified traveler from hinesville

Overpriced trash can

Posted Jan 9, 2018
The hotel clerk was unaccompanied she did not offer any upgrades. The room she gave us was not vacuum previous occupant toiletries and other belongings were in the room. Clerk did not speak to us she sent the security guard up with keys to another room. Very unprofessional
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, GA

Last minute room

Posted Jan 6, 2018
Rented this room New Year’s Eve so there was a lot of general chaos. It was all good. Only flaw was the AC was needlessly loud. It took a while to get an elevator but given the holiday it was expected. Buffet was good and they extended it after the cut off time.
Comment from Hotel Management
Jan 8, 2018 by gillian.james, Hotel Management
It was our pleasure exceeding your expectations. Have a splendid day .
2 out of 5
by A verified traveler from florida

Do not stay here!

Posted Jan 4, 2018
Pros: The bellhop was very kind and helpful. The security officer was very friendly.
Cons: Clean furniture and carpet. New front desk furniture and computers. Cheaper parking rates.
Location: The hotel is right across the street fro a gas station.
This hotel does not look like the pictures. The room was very small. The furniture in the lobby was dirty. The front desk was old and dirty. The customer service was terrible. I booked this room for 3 days and the total was highly overpriced. I was shocked when I arrived. I was very unhappy.
Comment from Hotel Management
Jan 8, 2018 by gillian.james, Hotel Management
It was our hosting at the Crowne Plaza Midtown . Have a great day .
3 out of 5
Recommended
for Everyone
by A verified traveler

Hell in the shower

Posted Jan 2, 2018
I planned on staying at the crown plaza hotel for new years to bring it in the right way. I celebrate NYE successfully and I go to take my first shower of 2018. As I exiting the shower I grab the closet towel to me to dry off. While opening the towel I neglect to inspect it because I trust that the staff would provide sanitary towels. The towel had BLOOD spots on the inside. I was utterly DUSGUSTED. That is not how I planned starting my new year off. Horrible experience but the manager at the crown plaza did aid me in compensation. I hope that incident never happens again.
Comment from Hotel Management
Jan 8, 2018 by gillian.james, Hotel Management
Please accept our apologies , it was our pleasure hosting you at the Crowne Plaza Midtown .
4 out of 5
Recommended
for Everyone
by A verified traveler from Helena, AL

Nice and convenient!

Posted Dec 23, 2017
We enjoyed our stay here. It was nice and convenient to our destination as well.
Comment from Hotel Management
Dec 24, 2017 by gillian.james, Hotel Management
It was our pleasure exceeding your expectations . Have a great day !