Ratings based on 1,607 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Very nice. Facility was nice. Staff was courteous and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
Great Hotel with great convenience to attractions
Comment from Hotel Management
Dec 8, 2017 by Haley, Hotel Management
We really appreciate your kind review about our property. Your compliments, which I will share with our management team, are very much appreciated and encourage us to continue to deliver the very best in southern hospitality. It would be a pleasure to welcome you back the next time you travel to Downtown Atlanta, and thank you again for the kind words!
1 out of 5
by A verified traveler from Downtown Atlanta

It was a standard Room with a Pan house Prost hag

Posted Dec 3, 2017
Terrible Standard Room with a high prostate rip off
Comment from Hotel Management
Dec 8, 2017 by Haley, Hotel Management
Thank you for taking the time to share your feedback with us. I am sorry you felt that it was not a good value.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location & comfortable hotell

Posted Dec 3, 2017
Staff helpful arranging adjoining rooms. All staff worked to give us a great stay. Elaine was very friendly with the children and they enjoyed the large bath. Location is superb being close to many attractions and park. Restaurants close by allowed selection each night and child friendly meals. Felt safe walking out. Hotel breakfast delicious with freshly cooked omelet and pancakes from attentive staff. Free cookies and lemonade in lobby when returned from days activities. Would recommend for families visiting Atlanta. Aquarium fantastic. Puppetry Arts Museum delightful after ride on Marta. Zoo hit with children. Martin Luther King Jr Historic Site hit with grandparents.
Comment from Hotel Management
Dec 8, 2017 by Haley, Hotel Management
We really appreciate your kind review of the Hilton Garden Inn Atlanta Downtown! Your thorough compliments offer other readers a visual of what a stay would be like here. You know that you are always welcome and we look forward to your next stay in Atlanta. Thank you again for the kind words and for allowing us the opportunity to serve you.
3 out of 5
by A verified traveler

Ok

Posted Nov 29, 2017
No complimentary water. The AC is way too loud. The house keeping knocked my door 5 times in three hours, which really annoyed me since I was about to check out that day and was busy packing.
Comment from Hotel Management
Dec 10, 2017 by LisaG, Hotel Management
Hello, we appreciate your taking the time to review your recent stay at our property while visiting Atlanta. We are very sorry for the interruptions from housekeeping on your day of departure. We generally do not have any reason to bother a guest when we are certain of their departure time. I will provide the information you have shared to our staff to be utilized as a training tool to better serve our guest going forward. Please give us another chance and let us serve you again the next time you are in our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, SC

Nice Hotel

Posted Nov 25, 2017
The hotel was very nice. The only con was that the shower water would be cold depending on the time of day.
Comment from Hotel Management
Nov 25, 2017 by LisaG, Hotel Management
Hi Janna, Thank you for taking the time to review your recent stay at our property. We are very happy you chose us for your lodging needs. I will forward the information regarding the water temperature to the necessary department to be addressed promptly. We hope to you see you again when you are in our area.
4 out of 5
by A verified traveler from Chicago

Friendly, corteous and professional staff

Posted Nov 10, 2017
Pros: Location Friendly staff
Cons: Room decor Coffee capsule selection Restaurant overhaul
Location: Central to all downtown points of interest, restaurants and dining.
I especially appreciated the welcome text and I was helped considerably via the text contact with Susan. The room was spacious but lacking anything out of the ordinary and could do with an update perhaps. Overall it was clean and comfortable if not stylish. The restaurant was rather utilitarian and the breakfast buffet tasty but clumsy set-up. Everyone was very kind and Elaine loaned me her personal umbrella when a hotel umbrella was not available. Location was perfect. Good hotel for business travel.
Comment from Hotel Management
Nov 10, 2017 by LisaG, Hotel Management
Hello Joseph, We appreciate your taking the time to review your recent visit with us. We are delighted you chose our property during your stay and we hope to see you back again real soon.
2 out of 5
by A verified traveler from ohio

Subpar. A let down Hilton experience

Posted Nov 8, 2017
Staff was nice and tried to be courteous (all but one). Decor and overall amenities ok. The TV did not work! No signal and afer three calls and 1 repair visit I gave up trying. the toilet tank leaked so it filled constantly. The came to fix it but all they did was leave a mess behind. The AC made so much moise. Overall impossible to sleep so 3 nights later Im beyond exhausted! And the two roaches I saw in the bathroom left me scared. On the upside, breakfast was delicious and convenient.
Comment from Hotel Management
Nov 10, 2017 by LisaG, Hotel Management
Hello Lili, We appreciate you taking the time to review your recent stay at our property. I am so sorry you had issues during your stay. I have forwarded the information you provided to the necessary departments and we thank you for bringing them to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel in the heart of downtown Atlanta

Posted Oct 28, 2017
What a pleasant surprise! Across the street from GA Aquarium and World of Coke. Front desk staff and breakfast staff were amazing. So friendly. Breakfast was delish!
Comment from Hotel Management
Oct 28, 2017 by LisaG, Hotel Management
Hello Jenny, Thank you so much for taking time out of your day to comment on your recent stay with us. We are honored you chose to stay with us while visiting Atlanta. We are looking forward to the next time you are in our neck of the woods.
3 out of 5
by A verified traveler from atlanta, ga

Nice. Nothing special

Posted Oct 24, 2017
Great location, but if I wanted to stay comfortably, I would pack my own pillows, air conditioner, Black out curtains, and drinking water. But for the price, I would hope for more of the little amenities . The air had two settings: hot or cold, and the pillows disintegrated when i put my head upon them. The parking was crowded and expensive, and many cars had difficulty turning in the tight places, which led to congestion. The people were nice and check in was easy, and you can’t control the rain for an outdoor pool. But for a good night’s sleep, we will look elsewhere
Comment from Hotel Management
Nov 3, 2017 by LisaG, Hotel Management
Hello Carolyn, Thank you for taking the time to comment on your recent stay with us. I apologize for the issues you experienced during your visit and hope you will provide us another opportunity to serve you when you are in our area again.