Ratings based on 667 Verified Reviews

3.8 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from calhoun, Ga ✌

Hotel close to the event we attended

Posted Dec 17, 2017
I really didn't like the layout of our room, it's set up like a shotgun type room instead of a traditional one and you can't see the TV that well because your looking at it at a angle, overall really not that bad, I would stay again but will request a different type room.
Comment from Hotel Management
Jan 15, 2018 by Trena H., Hotel Management
Ladell, We sincerely thank you for your feedback. I am pleased to hear you enjoyed the hotel's location and facilities. We do have several different room types and sizes of rooms on property. Upon your next visit with us feel free to contact me directly and I will ensure you have a room type selected that better fits your needs. We look forward to welcoming you back!
5 out of 5
by Ann

Mercedes Benz Staduim trip

Posted Dec 12, 2017 on Hotels
Wonderful staff, smooth check-in even with booking through a third party site, convenient to NFL game (who-dat!) and lots of restaurants. Felt completely safe 100% of the time, as we were 2 females on a girls' getaway. Would use it again if we come to the game next year.
Comment from Hotel Management
Jan 13, 2018 by Trena H., Hotel Management
Ann, Thank you for choosing the Holiday Inn Express Hotel & Suites Atlanta Downtown. It was our pleasure to have served you. I am pleased to hear you enjoyed your stay at our hotel. When your travels bring you back to the Atlanta area, we'll be happy to have you back. See you soon!
5 out of 5
by Brittany

Recommend!

Posted Dec 7, 2017 on Hotels
The room was very clean, but the air conditioning wasn’t working properly. Great location!
Comment from Hotel Management
Jan 13, 2018 by Trena H., Hotel Management
Thanks for choosing the Holiday Inn Express and Suites Atlanta Downtown for your lodging needs, we're glad to have hosted your stay. It's disconcerting to learn that the accommodations we provided fell below your expectations. On behalf of the team, please accept my apologies for the inconvenience caused by air conditioning not working properly. Your thoughts are important and rest assured, shared with the management to monitor and improve the services we offer.
4 out of 5
by Dianna

Would stay again

Posted Dec 5, 2017 on Hotels
The television in the bedroom would not turn off and we could not control the volume, so we could not use it. Other than this problem everything else was great!!!
Comment from Hotel Management
Jan 13, 2018 by Trena H, Hotel Management
Dianna, Thanks for choosing the Holiday Inn Express and Suites Atlanta Downtown for your lodging needs, we're glad to have hosted your stay. It's disconcerting to learn that the accommodations and service level we provided fell below your expectations. On behalf of the team, please accept my apologies for the inconvenience caused. Your thoughts are important and rest assured, shared with the management to monitor and improve the services we offer.
3 out of 5
by Gary

Satisfactory hotel

Posted Dec 5, 2017 on Hotels
The area was perfect for food and entertainment. Room was very small and somewhat dated.
Comment from Hotel Management
Jan 13, 2018 by Trena H, Hotel Management
Gary, We sincerely thank you for your feedback. I am pleased to hear you enjoyed the hotel's location and facilities. We do have several different room types and sizes of rooms on property. Upon your next visit with us feel free to contact me directly and I will ensure you have a room type selected that better fits your needs. We look forward to welcoming you back!
4 out of 5
by Jennifer

Posted Dec 4, 2017 on Hotels
Comment from Hotel Management
Jan 13, 2018 by Trena H., Hotel Management
Anonymous, Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from southern Illinois

Good location. Close to Phillips Arena.

Posted Dec 3, 2017
Was in Atlanta for a concert at Phillips Arena. Good location. Walked to Coke Center, Georgia Aquarium. Near Marta station so easy travel from the airport.
Comment from Hotel Management
Jan 13, 2018 by Trena H, Hotel Management
Michelle, Thank you for choosing the Holiday Inn Express Hotel & Suites Atlanta Downtown. It was our pleasure to have served you. I am pleased to hear you enjoyed your stay at our hotel. When your travels bring you back to the Atlanta area, we'll be happy to have you back. See you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Slidell, LA

Downtown Atlanta

Posted Nov 21, 2017
Nice staff, easy checkin, fixed room issues right away, delicious breakfast
Comment from Hotel Management
Nov 24, 2017 by Trena H., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trena H. Assistant General Manager
5 out of 5
by colleen

Posted Nov 20, 2017 on Hotels
Comment from Hotel Management
Nov 22, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trena H. Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Great time and looking forward to another visit n stay at this hotel