Bar (on property)

Reviews of Hyatt Place Atlanta Downtown

3 out of 5
Hyatt Place Atlanta Downtown
330 Peachtree St NE, Atlanta, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 450 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 73 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sha ron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite, fast, and efficient.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda B, Grand Rapids

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling on business - close to restaurants. Easy walk of less than 1 mile to convention center following Baker Street. Room was spacious and clean (decor maybe little dated but comfortable). Free breakfast was helpful. Great value. Would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rommel Constantino

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible to upscale attractions in ATL, near to Resto and malls, walkable to shuttle bus and trains
Stayed 4 nights in Apr 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. Friendly staff.
Stayed 1 night in Feb 2024
Response from Sabrina on Apr 10, 2024
Thank you for your feedback. We are glad that you enjoyed your stay, and we hope to see you again.

6/10 Okay

Rafael, Bonaire

Traveled with family
Liked: Cleanliness, staff & service, amenities
I had to contacted the from desk twice for kids running up & down and making a lot of noises in the aisle way in front of my door...
Stayed 4 nights in Mar 2024
Response from Liz on Apr 8, 2024
We appreciate your feedback and apologize for any inconvenience you may have experienced. We have informed the parents, but unfortunately, they persisted.

8/10 Good

Tesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of running up and down the hallway
Stayed 2 nights in Mar 2024
Response from Liz on Apr 8, 2024
We are delighted to hear that you had a pleasant experience during your stay. Thank you for taking the time to share your review. We sincerely apologize for any inconvenience that may have occurred. We did inform the parents about the situation, but unfortunately, they chose to disregard our request.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Small and friendly
Stayed 2 nights in Apr 2024
Response from Liz on Apr 8, 2024
We are delighted to hear that you had a great time during your stay and we look forward to the opportunity of serving you again in the future.

10/10 Excellent

Flor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and comfortable. The customer service was amazing and very helpful. I love it.
Stayed 3 nights in Mar 2024
Response from Liz on Apr 8, 2024
We are delighted that you had a pleasant stay and look forward to the opportunity to assist you again in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Location was great. Room was big and clean.
Stayed 3 nights in Apr 2024
Response from Liz on Apr 8, 2024
We are delighted to hear that you had a pleasant stay and we look forward to the opportunity of serving you again in the future.

8/10 Good

Gail F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that guests could smoke outside in the garden area of the hotel. Also didn't like the homeless people roaming around.
Stayed 4 nights in Mar 2024
Response from Liz on Apr 5, 2024
Thank you for taking the time to write this review. Unfortunately those things were out of our control. We are pleased you enjoyed your stay.

6/10 Okay

Edward

Traveled with partner
Liked: Staff & service
This hotel is in a good location except for the panhandlers. The breakfast was OK but certainly nothing special. Quite frankly we were surprised that Hayatt would put it's name (and reputation) on this hotel. The room we were provided was very spacious and that was a pleasant surprise. The staff was generally friendly. In retrospect, you get what you pay for. Don't let the branding fool you.
Stayed 4 nights in Mar 2024
Response from Liz on Apr 5, 2024
We are sorry we didnt meet your expectations, fortunately we made up with our customer service. Unfortunately we are in the city and things like panhandlers are out of our control as we are in downtown Atlanta. We are proud to continue raising our Hyatt flag.

8/10 Good

Artis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and breakfast. Area just ok
Stayed 3 nights in Mar 2024
Response from Liz on Apr 4, 2024
Thank you so much for your positive rating for your recent visit to Hyatt Place Atlanta Downtown

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 2 nights in Mar 2024
Response from Liz on Apr 4, 2024
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

6/10 Okay

Jeffry

Stayed 4 nights in Mar 2024
Response from Liz on Apr 4, 2024
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

2/10 Terrible

Yamit

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Liz on Apr 2, 2024
Dear Joseph Patrick Printy:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient, staff was friendly and helpful. Breakfast was decent good enough to get your day started.
Stayed 2 nights in Mar 2024
Response from Sabrina on Apr 1, 2024
We are glad that you enjoyed the amenities that our hotel has to offer. We hope to see you again soon!

10/10 Excellent

Luyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sabrina on Apr 1, 2024
Thank you for your feedback!

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Ive never stayed at a hotel that did not have a comforter on the bed the bathroom was tiny. I stayed at the Hyatt place in Bayamón Puerto Rico...way better then this. No shuttle..which was advertised. I was a bit embarrassed when me and my wife arrived at this hotel.
Stayed 2 nights in Mar 2024
Response from Sabrina on Mar 26, 2024
Thank you for your feedback. We retired our shuttle services over a month ago and it should be taken off of all websites. We apologize for any miscommunication or any inconvenience that this may have caused.

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, good breakfast, walking distance to attractions
Stayed 2 nights in Mar 2024
Response from Sabrina on Mar 26, 2024
Thank you for your feedback. We are glad that you enjoyed the amenities that our hotel offers.

8/10 Good

Francheska

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 3 nights in Mar 2024
Response from Sabrina on Mar 22, 2024
We are glad that you enjoyed your stay. We hope to see you again!

8/10 Good

Melody

Traveled with family
Liked: Cleanliness, property conditions & facilities
Choose the hotel for its location and price however, the area didn't feel very safe despite having security guards that all we could tell ever did was talk to the lady at the front desk. Room was updated and clean. Hugely disappointed with the pull out coach. It was not comfortable for my son to sleep on which was one of the reasons we booked it for the extra bed. Breakfast was good but not enough space to sit and eat. And the parking was very limited. Would choose somewhere else next time.
Stayed 2 nights in Mar 2024
Response from Sabrina on Mar 22, 2024
Thank you for your feedback. We appreciate you letting us know. We hope to fix these issue, so that we can provide a better stay.

10/10 Excellent

Rui Fang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and respectful staff, very clean rooms and nice breakfast
Stayed 5 nights in Mar 2024
Response from Sabrina on Mar 14, 2024
We are glad that we could provide you with excellent service. We hope to see you again!

8/10 Good

Jessica, Howell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within walking distance to a lot of stuff and our room was clean.
Stayed 3 nights in Mar 2024
Response from Sabrina on Mar 12, 2024
Thank you for your feedback. We are glad that you enjoyed your stay and we hope to see you again!

8/10 Good

Eric C.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and the rest of the hotel was very clean and comfortable. Stayed for 3 evenings, the staff didn't vacuum the floor and the water pressure for the shower was not great. Other than that it was a very comfortable stay.
Stayed 3 nights in Feb 2024
Response from Sabrina on Mar 6, 2024
Thank you for your feedback. We are glad that you enjoyed your stay. Thank you for informing us of the situation.

10/10 Excellent

Shanell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay no complaints it was a spacious clean room breakfast was consumable so that was a plus what you see in pictures is just that
Stayed 4 nights in Feb 2024
Response from Sabrina on Feb 28, 2024
We are glad that you enjoyed your stay and the amenities that our hotel has to offer. We hope to see you again!

6/10 Okay

Brittany

Traveled with family
Disliked: Staff & service
Staff at the front desk could be friendlier
Stayed 4 nights in Feb 2024
Response from Sabrina on Feb 28, 2024
Thank you for your feedback. We appreciate you letting us know and we hope to provide a more enjoyable experience for you in the future.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sabrina on Feb 16, 2024
Thank you for your feedback. We are glad that you enjoyed your stay. We look forward to seeing you again.

4/10 Poor

Joseph, Pearson

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
The room was not like the photo and wasn't very nice. Not what I expected from a Hyatt property.
Stayed 1 night in Feb 2024
Response from Hyatt Place Atlanta Downtown on Feb 13, 2024
Hi Joseph, thank you for sharing your review. There are a few separate Hyatt properties, many of which are not new-builds, but conversion properties from previous brands. This may explain some of the discrepancy. Please visit us again soon!

10/10 Excellent

Jurelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sabrina on Feb 14, 2024
Thank you for your feedback. We are glad that you chose the Hyatt Place Atlanta Downtown for your stay. Come back soon!

8/10 Good

Rahul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 3 nights in Feb 2024
Response from Hyatt Place Atlanta Downtown on Feb 12, 2024
Hi Rahul, thank you for your rating. We would love to have you again any time.

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay ! Beds were SO comfy.
Stayed 1 night in Feb 2024
Response from Hyatt Place Atlanta Downtown on Feb 12, 2024
Hi Brianna, we are so happy to hear that! Please come see us again soon.

10/10 Excellent

Paul Leon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience with very supportive team of professionals.
Stayed 2 nights in Feb 2024
Response from Sabrina on Feb 7, 2024
Thank you for your feedback. We are glad that we were able to provide you with amazing service.

10/10 Excellent

Steven

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m going to say that the staff was amazing. The men and woman from the front desk were so pleasant and kind. They answer all of our question. Te room was clean and very spacious. The only thing that I really concern was the area around the property. The street was really alone, with so many homeless. In my experience everything was good except for the area. But I really appreciate everyone that helps us in the hotel. I visited Atlanta with my family and the hotel was the best for that. They also have a buffet breakfast and we enjoy it.
Stayed 2 nights in Feb 2024
Response from Sabrina on Feb 7, 2024
Thank yo so much for staying with us. We are glad that you enjoyed your time with us. We are also happy that we could provide you with excellent service.

6/10 Okay

Chris

Business traveler, Traveled with family
Liked: Amenities
Partying in the hotel parking lot and very loud at late hours of the night.
Stayed 2 nights in Feb 2024
Response from Sabrina on Feb 6, 2024
Thank you for informing us of this issue, we will take not of it.

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Experience overall was great. There was a lot of noise from machines and heating/ ventilation system on the 9th floor where we stayed.
Stayed 1 night in Feb 2024
Response from Sabrina on Feb 2, 2024
Thank you so much for staying at The Hyatt Place Atlanta Downtown. We truly apricate your feedback, and we will look into that issue.

10/10 Excellent

Hal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place close to everything. Good rate.
Stayed 1 night in Jan 2024
Response from Sabrina on Feb 2, 2024
We are glad that you enjoyed our hotel. Thank you for coming, we hope to see you again.

6/10 Okay

Lisa

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Sabrina on Feb 2, 2024
Thank you for your feedback!

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to visit Georgia Tech
Stayed 3 nights in Jan 2024
Response from Sabrina on Feb 2, 2024
Thank you so much for visiting the Hyatt Place Atlanta Downtown. We are glad you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying and it was for a birthday trip . I will say as soon as I walked in I was so happy the room was nice and clean and spacious omg ! I got a room that viewed the city and I think that was my favorite part especially at night . Pretty good wi-fi compared to other hotels I have been in and the staff was very friendly and welcoming . Breakfast was pretty good as well overall . Im from a city area so I pretty much expected what the surroundings of the hotel would be like but it was pretty decent , clean , and quiet. Definitely would come back !
Response from Hyatt Place Atlanta Downtown on Jan 29, 2024
Hi Jada, we are so incredibly happy to hear that you enjoyed spending your birthday with us. We look forward to seeing you again next year!

6/10 Okay

Brandon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
My original room that I checked into was not clean. Trash in room someone had just took a shower.
Stayed 3 nights in Jan 2024
Response from Hyatt Place Atlanta Downtown on Jan 29, 2024
Hi Brandon, we are sorry that you had this experience. We are glad you were able to inform us.

10/10 Excellent

Elizabeth

Stayed 4 nights in Jan 2024
Response from Hyatt Place Atlanta Downtown on Jan 29, 2024
Hi Elizabeth, thank you for rating us. Please come stay with us again sometime soon.

10/10 Excellent

Casey, Strawberry Plains

Liked: Cleanliness, staff & service
Property but didn’t seem updated with rooms.
Stayed 1 night in Dec 2023
Response from Hyatt Place Atlanta Downtown on Jan 29, 2024
Hi Casey, thank you for sharing your experience with us. Your feedback is very important.

8/10 Good

Nicole

Stayed 2 nights in Jan 2024
Response from Hyatt Place Atlanta Downtown on Jan 29, 2024
Hi Nicole, thank you for leaving us a review. Please come visit us again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hyatt Place Atlanta Downtown on Jan 29, 2024
Hi Kenneth, thank you for your great rating. We look forward to your next stay with us.

10/10 Excellent

freddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es genial
Stayed 3 nights in Dec 2023
Response from Hyatt Place Atlanta Downtown on Jan 29, 2024
Gracias por compartir su experiencia. Por favor ven a visitarnos nuevamente pronto.

6/10 Okay

jose

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Be aware, cars are being broken in to.
Stayed 2 nights in Dec 2023
Response from Hyatt Place Atlanta Downtown on Jan 5, 2024
Hi Jose, thank you for sharing this! Please ensure that valuables are not kept in your vehicle overnight.

8/10 Good

David

Stayed 2 nights in Dec 2023
Response from Hyatt Place Atlanta Downtown on Jan 5, 2024
Hi David, thank you for sharing your review with us! Please come visit us again.

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant misleading
The rooms were clean and comfortable. The lobby could use some updates. “Free flowing” is how it is described and that is not accurate. It was cramped. Our main complaint was about the restaurant. The advertisement of having 24/7 dining is quite misleading. The menu is very limited, seemed to be made next door, quality was poor and did not look like the pictures. The shuttle driver was very friendly and outgoing but the front desk staff were not at all. When we did order food it seemed to be an inconvenience. We also had to find our own silverware from the breakfast area. The location was perfect though in walking distance to downtown restaurants.
Stayed 2 nights in Dec 2023
Response from Hyatt Place Atlanta Downtown on Jan 5, 2024
Hi Eric, thank you so much for detailing your experience with us! Please visit us once more so that we might better make up your experience.

6/10 Okay

Eric J.

Traveled with family
Liked: Staff & service, room comfort
Great location but tired and dated.
Great location and very nice staff; the hotel needs a true renovation, better eating facilities, better parking, and renovated bathrooms.
Stayed 1 night in Dec 2023
Response from Hyatt Place Atlanta Downtown on Jan 5, 2024
Hi Eric, thank you for sharing your review with us!

10/10 Excellent

Jusel Andrea

Stayed 3 nights in Dec 2023
Response from Hyatt Place Atlanta Downtown on Jan 29, 2024
Hi Jusel, thank you for rating our hotel. We would be glad to host you again any time.