Ratings based on 3,226 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Middletown, NY

Promises Not Honored

Posted Aug 9, 2017
Pros: It was right where my convention was being held.
Cons: The way that they treat conference attendees. Better parking lot
Location: Restaurants nearby, short walk to MARTA (subway/train), easy access to highway/freeway, offers a very large conference center.
I attended a conference at this hotel. Unfortunately I couldn't book under my group, but luckily Expedia had rooms available. Thank you Expedia. But since I didn't book under the group I did not get any of the perks my group got despite showing my ID, conference registration etc. We were given the wrong room upon arrival with no notice until we got to the room and saw it was a Queen and not a King bed. The girl at the front desk said there were none available. Expedia was great and cleared this up for us the next morning and we received a king bed as purchased. The room service staff was the best part, they were so pleasant and charming and if it wasn't for them every morning putting a smile on my face, I would have graded this hotel even lower. The room were very tiny and the bathrooms were very cramped. The conference facilities were okay and so was the food. Location is next to the college but still not in an area where I would feel safe walking on the streets alone at night. Right next door are two car rental places. Parking is $22/day for overnight guests that self-park. They did offer Uber shuttles to the Braves game round-trip which was a plus as well.
Comment from Hotel Management
Aug 10, 2017 by Guest Relations Manager, Hotel Management
Hello Tracee, Thank you for leaving us with your honest feedback on your stay. I want to apologize for the mix-up with your room type and the issues with the parking garage, but i am glad that you were able to have it corrected with the assistance of Expedia. I also want to thank you for highlighting your pleasant encounters with room service staff and how they were able to cheer up your morning. Thank you for bringing your concerns and compliments to our attention and we hope that in the near future we can welcome you back to Sheraton Atlanta.
3 out of 5
by A verified traveler

Lovely staff; lots of bugs

Posted Aug 8, 2017
Pros: Check in staff.
Cons: Getting rid of all the ants and bedbugs in the rooms.
Location: MLK house nearby; decent restaurants.
Staff were genial, professional and overall great. But I could only access my room by walking from a single elevator down three corridors, making it very inconvenient to move back and forth from my room. The furnishings were worn and seemed clean, but a colony of ants erupted in a bag of chips I left (rolled up and sealed) on the dresser. Finally, as I was packing to leave, a bedbug bit me on the wrist. Very nice front desk staff, but I won't stay here again.
Comment from Hotel Management
Aug 10, 2017 by Guest Relations Manager, Hotel Management
Hello, Thank you for your honest feedback. I am very pleased to know you found our staff so professional and friendly; we pride ourselves on exceptional guest experience. I am disappointed to learn of your experience with cleanliness at our hotel. We take these types of concerns very seriously. If a guest happens to encounter any bug issue, we act swiftly to confirm it is an isolated issue. Please be rest assured we have thoroughly cleaned the hotel and made sure that this issue does not bother anyone else. I do hope that next time your travels bring you to Atlanta we can welcome you back.
2 out of 5
by A verified traveler

Posted Aug 8, 2017
Very disappointed in this hotel. Sliding door to the bathroom took both hands just to open. Very small bathroom
Comment from Hotel Management
Aug 10, 2017 by Guest Relations Manager, Hotel Management
Hello, Thank you for sharing with us comments on your stay with us. I am very sorry that the issue with the guest bathroom door interfered with you having that perfect stay. Thank you for bringing this matter to our attention as I will have it properly addressed with the appropriate department. We hope that next time your travels bring you to Atlanta we can welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Drove up valet service cordially greeted us.

Posted Jul 28, 2017
Check in was a breeze..having preregistered..made it easy...good help with the bags..ordered room service...food was nice...everyone on the staff was very helpful
Comment from Hotel Management
Jul 31, 2017 by Guest Relations Manager, Hotel Management
Hello, Thank you for choosing our hotel and for taking the time to write us a five-star review. Your kind comments are greatly appreciated. Customer care is amongst our top priorities and it is great to know we displayed that for you. We look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2017
First time for us in Atlanta. Great location. The staff were all very helpful and friendly. The room was great, a little smaller than most we stay in. If you aren't spending much time in your room it is perfect. We would stay here again.
Comment from Hotel Management
Jul 28, 2017 by Guest Relations Manager, Hotel Management
Hello, Thank you for choosing our hotel and for taking the time to write a review. Your kind comments are greatly appreciated. Customer care is amongst our top priorities and it is great to know we displayed that for you. We look forward to your return.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel off Interstate 75 downtown Atlanta

Posted Jul 21, 2017
Our first night was great! The second day we were gone most of the day to a ballgame but when we returned we noticed the air was not cooling in the room. It was after 1 am before it started cooling despite turning it down. Also the pool was closed for a private party Wednesday afternoon that lasted until midnight and that was one of the reasons we picked this room was due to pool side with access. It was a let down for my child not being about to swim on our vacation and his birthday! It was so loud with music and people yelling and cheering that it was impossible to sleep or even rest and we had a small child. I did notify front desk of sound!
Comment from Hotel Management
Jul 25, 2017 by Guest Relations Manager, Hotel Management
Hello, Thank you for taking the time to leave us with your honest feedback. It is very pleasing to know we were able to meet your expectations for part of your stay. However,I am upset to hear of our shortcomings on the second night. Our property did encounter temporary A/C maintenance. I understand the letdown over the pool closure; we try our best to make sure our guests are able to access the pool during the stay. We take noise complaints very seriously to make sure guests are not disturbed and remain comfortable. I hope that next time you’re in town you give us another chance to give you that perfect stay. Guest Relations Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Virgin Islands

Good hotel close to the America's Mart.

Posted Jul 20, 2017
Pros: Great swimming pool patio. Walking distance to the Mart.
The front desk clerk would not let my friend into the room in spite of the fact that I had called ahead. I spoke to someone at the front desk the previous day. I also called the same day and spoke to someone at the front desk who Ok'd it. (Reservations could not help me because it was booked through Expedia.) Tired from traveling, my friend had to wait for 3 hours to get into the room. I found the hotel staff, and people in general in Atlanta to be most welcoming and polite. I'm trying not to let that one snippy woman at the front desk ruin the experience.
Comment from Hotel Management
Jul 25, 2017 by Guest Relations Manager, Hotel Management
Hello Jo, Thank you for taking the time to leave us with your honest feedback. Due to hotel security protocol we are not allowed for anyone to enter a guest room without the named individual on the reservation present or with consent. However, for you to call ahead and make that arrangement there is no excuse that it should have not been taken care of. I am very sorry to hear of the wait you and your friend experienced. You are right, Atlanta has great hospitality and I hope that won’t let this one isolated experience ruin that reputation. If you find yourself back in town, I hope you offer us another chance to get it right. Guest Relations Manager
2 out of 5
by A verified traveler

Felt cheated

Posted Jul 20, 2017
Pros: Location
Stayed at the Sheraton for the night. Thought I'd get a really nice hotel downtown to impress the wife and kids. As soon as I turned in to the front, already had a taxi yelling at me. Not sheratons fault. Went in to checkin and the line was long. Took awhile to get checked in. I was given my room and as we looked for our room, there were trays with dirty dishes everywhere in the hallway. Got into the room and the room just looked old. No big deal but the room felt really small. There was a stain on one of the beds. GROSS!! I was given my total and I paid and in the morning I had a text message from my bank that the hotel charged me another $50. I paid $224 at the desk. I was charged an extra $50 at 3 am. Total came to $274 right? Well the bill under the door was for $247. I don't know.... will never stay at a Sheraton again. NEVER.
Comment from Hotel Management
Jul 24, 2017 by Guest Experience Manager, Hotel Management
Hello, I want to thank you for leaving us with your honest review. We appreciate your feedback as it allows for us to see room for improvement. I am disappointed for the inconveniences you and your family experienced during your stay. We are always looking to improve check-in time to give each guest the attention they deserve at check-in. The details overlooked by our Housekeeping Department are unacceptable and I will bring it to the attention of the Housekeeping Manager, as it in no way reflects the true reputation of our hotel. As far as the additional $50 charge on your card, you are referring to an incidental fee that is a refundable charge. That should have been better explained to you to avoid the confusion. We hope you will choose to stay with us again as we are confident that your next stay will be pleasurable in every respect. Guest Experience Manager
2 out of 5
by A verified traveler

Posted Jul 17, 2017
Pros: bar was good
Carpet had dog stains, a/c did not work, front desk people rude, locked out of room because they made a mistake on checkout date, took an hour to figure out.
Comment from Hotel Management
Jul 24, 2017 by Guest Experience Manager, Hotel Management
Hello, I want to thank you for leaving us with your honest review. I’m glad that you enjoyed yourself at our top rated restaurant and bar, Fandangles. However, I am sorry to hear of the details we overlooked while making sure sure your room was perfect. I will bring your inconvenience at check-out to the attention of the Front Office Manager to discuss that rudeness is intolerable behavior and make sure all guests interactions are pleasant with the Front Desk team. We appreciate your feedback as it allows for us to see room for improvement. Guest Experience Manager
2 out of 5
by A verified traveler

Not s advertised

Posted Jul 17, 2017
No bar by the pool- which was one reason I splurged for poolside room! Other places in the area were cheaper- probably would have had just as good of an experience.
Comment from Hotel Management
Jul 24, 2017 by Guest Experience Manager, Hotel Management
Hello, I want to thank you for leaving us with your honest review. I am upset to see that the Tiki Bar was not open during your stay. It is opened seasonally and recommend guests use our restaurant and bar, Fandangles, in the case the Tiki Bar is closed. Your review has highlighted a discussion point of reconsidering our pool bar hours. We appreciate your feedback as it allows for us to see room for improvement. Guest Experience Manager