Ratings based on 2,144 Verified Reviews

3.6 out of 5
68% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice facility, especially bar and valet.

Posted Dec 1, 2017
Pros: Location
Location: Close to Phillips and great restaurants.
Very friendly staff. Great location. Clean rooms. Liked that elevators required key card to access. LG tv's. Great view.
Comment from Hotel Management
Dec 8, 2017 by ddean , Hotel Management
I'm excited to see that you enjoyed the location and amenities. See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Excellent staff. Excellent stay!

Posted Nov 1, 2017
We stayed for 3 nights. The staff was more than accommodating. They were helpful and friendly. Theodore at the front desk was very kind and helped with any and all inquiries. Charles at the hotel bar was friendly and attentive. The duck confit sliders at the restaurant the "Coatroom" were out of this world (I had them two days in a row). My compliments to the chef and kitchen staff. When we return to Atlanta we will be staying there again.
Comment from Hotel Management
Dec 8, 2017 by ddean, Hotel Management
Hi Cady, Thank you for the wonderful comments on the staff, food, and services. I'm glad you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Great room, friendly helpful staff.

Posted Oct 30, 2017
We enjoyed everything. The only bad thing was the name of the hotel changed the day before we checked in and no one notified us. We had trouble finding the hotel because we were looking for The Double Tree and the name had changed to The American. There should have been an email or something sent with the information.
Comment from Hotel Management
Dec 8, 2017 by ddean, Hotel Management
Thank you for staying with us and your feedback. Our renovations and name change is complete and I hope you enjoyed the new furnishings. See you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Friendly staff and recently renovated rooms

Posted Oct 30, 2017
The staff are very friendly and eager to serve. The rooms are recently renovated and the overall theme is retro American.
Comment from Hotel Management
Dec 11, 2017 by ddean, Hotel Management
Hi Michael, Thank you for the review of your stay. We appreciate your business and comments. I'm happy that you enjoyed our recent renovations. See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from tampa, fl

Posted Oct 15, 2017
Love location and the hotel was beautiful even though going through remodel. Very comfortable rooms. Only wish the bar/restaurant was open later as we went to a Thursday night concert and everything was closed when we returned.
Comment from Hotel Management
Dec 8, 2017 by ddean, Hotel Management
Hi Kendall, I'm glad you enjoyed the hotel and amenities. We try hard to make sure our guests are well taken care of. See you soon
4 out of 5
Recommended
for Everyone
by A verified traveler from va

Close to restaurants

Posted Oct 15, 2017
Great location. Walking distance to a lot of places like Hard rock cafe.
Comment from Hotel Management
Dec 8, 2017 by ddean, Hotel Management
Hi Mike, We are two blocks from everything! We look forward to your next visit.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 10, 2017 on Hotels
2 out of 5
by A verified traveler

Need a new Operations Manager

Posted Sep 6, 2017
Valet took 45 minutes. Check-in was 1 hour and 45 miles minutes behind. It's a great hotel, if you can get checked in, though.....
4 out of 5
by Josh

This traveler left a rating score only Posted Aug 30, 2017 on Hotels
4 out of 5
by Nikolas

Slightly overpriced but a nice place to stay.

Posted Aug 28, 2017 on Hotels
Hotel was easy access, we used valet instead of a parking garage. It was pretty expensive for the valet but it would have been about the same to find a close garage or lot. Pretty close to a lot of fun downtown Atlanta stops. Lots of bars. Coke Museum, Ferris wheel, and Olympic Park a few blocks away. The hotel was under construction during the daytime but there wasn't a lot of noise that we could hear from our sixth floor room. The in room air conditioner was the only drawback to our stay...whenever it would turn on it would make a loud noise that sounded similar to someone opening the door to the room. It woke us up in the middle of the night a couple times when we thought someone was coming into our room. The bathroom doesn't have a closing door (only a sliding barn door) or a fan, so everything that goes on in there can be heard by the people in the room. Just keep that in mind.