Ratings based on 1,852 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Washington D.C.

Posted May 22, 2018
In the spirit of the Ritz Carlton, front desk staff, parking manager and in-room dining staff were very professional and helpful. However, very disappointed with the cleaning staff. Late in the evening of the first day of my stay, I came back to my room and the turn down service was not done well. The bathroom had hair on the floor and a wet bath mat was still on the floor. Late afternoon of the third day of my stay, my room had not been cleaned or even touched up. I phoned the front desk and someone came right away. The attendant did a good job, but, I hate to think that is only because I gave her a tip. I don't mind giving tips for good service, however, hope this Atlanta hotel will continue to live up to its brand name.
4 out of 5
by A verified traveler from Seattle, WA

Posted May 21, 2018
The staff was excellent. The lobby and common areas were nice. But the room felt a little dated and worn for a Ritz Carlton. The staff was great though. I can't say enough about how pleasant and helpful they were.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Best Service

Posted May 14, 2018
Best Customer Service I've experienced at any hotel.
5 out of 5
by A verified traveler from Downtown Atlanta

Posted May 14, 2018
It was a great! Everything was perfect and the staff was beyond courteous.
5 out of 5
by A verified traveler

Posted May 14, 2018
Great location and beautiful hotel. The staff were very nice and friendly. Overall a great experience.
5 out of 5
by A verified traveler from Tampa

Posted May 13, 2018
Just a bunch of good caring people especially the housekeepers, the lounge folks and Wallace and Tom the drivers. Ross
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 13, 2018
5 out of 5
by A verified traveler

Posted May 7, 2018
Great love it
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham, al

Excellent!

Posted Apr 30, 2018
We stayed here recently on an overnight trip to Atlanta to see the Foo Fighters at nearby GSU Stadium. Excellent staff, great check in (especially the peach Bellini!) The doorman even got us a nice SUV ride to the concert for only $15! The concert was incredible too!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2018
Fabulous stay. Very friendly staff and very accommodating. Beds very comfortable. Upgraded to club level. Worth the money. Will definitely be back.