37-inch flat-screen TV with cable channels, TV, iPod dock

Reviews of W Atlanta Downtown

4.5 out of 5
W Atlanta Downtown
45 Ivan Allen Jr. Blvd NW, Atlanta, GA

Reviews

7.6

Good

Rating 10 - Excellent. 451 out of 1001 reviews" "
Rating 8 - Good. 182 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 109 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 22, 2024
Hello Carlos, Thank you for choosing W Atlanta Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Alexey MuravskiyDirector of Operations

6/10 Okay

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Only concern i have is, as much as the rooms cost im not understanding why its not complimentary breakfast
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 22, 2024
Hello Yolanda, We value your feedback, and we are grateful for your candid comments. We regret any disappointment you experienced due to our breakfast options. We hope the positive aspects of your stay made up for us not meeting every expectation. It was our pleasure hosting you, and we hope you will stay with us again the next time you visit the area.Best Regards, Alexey MuravskiyDirector of Operations

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 21, 2024
Hello Brittany, We are thrilled you had an unforgettable experience at W Atlanta Downtown, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.Best Regards, Alexey Muravskiy,Director of Operations

2/10 Terrible

Patricia De'Shazior

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need help at 4 AM in the morning. No one answered the phone at the desk. I even called 800 number they tried to get someone at the desk to no avail. I ordered food and then restaurant the evening restaurant and it was cold. The breakfast was good that charge me $12 for fried shrimps because I don't eat beef, pork, etc.
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 20, 2024
Hello Ms. De'Shazior, Thank you for evaluating your stay with us. We completely understand your frustration with the lack of assistance when you needed help in the early morning hours. Your feedback has been shared with our Talent, and we will use it to improve our services and responsiveness going forward. Furthermore, we are sorry for your disappointment with the food served to you. We will discuss your comments with our B & F team, as we always want our guests to have a pleasant dining experience with us. We hope you will give us another opportunity to show you our commitment to attentive and outstanding hospitality.Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

8/10 Good

Latoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 17, 2024
Hello Latoria, We are pleased your experience was enjoyable, and we want to thank you for your kind rating. All of us at W Atlanta Downtown look forward to your next visit.Best Regards, Alexey Muravskiy,Director of Operations

8/10 Good

Nanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel tugged away against the highways in an undefined area, neither midtown nor downtown. Nice staff and nice rooms.
Stayed 3 nights in Apr 2024

8/10 Good

Trisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean environment
Stayed 2 nights in Mar 2024

6/10 Okay

Jamie

Stayed 3 nights in Mar 2024
Response from Director of Operations on Apr 2, 2024
Hello Jamie, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Best Regards, Alexey Muravskiy,Director of Operations

2/10 Terrible

Lisa

Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 19, 2024
Hello Lisa, Thank you for being our guest. We deeply regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dj for the lounge
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 30, 2024
Hello Randy, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us, especially our amazing lounge services. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Kevon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Mar 2024

10/10 Excellent

Mirta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and friendly. The property was located in a central area and within walking distance of the venues we were visiting.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 28, 2024
Hello Mirta, We are delighted you stayed with us at W Atlanta Downtown during your time in [city]. We appreciate you mentioning how much you loved our great location and energetic Talent. It was our pleasure hosting you, and we hope you will revisit any time you are in the area.Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Montae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very updated
Stayed 1 night in Mar 2024

10/10 Excellent

Frankend

Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 7, 2024
Hello Frandend, Thank you for the generous rating. We are thrilled we exceeded your expectations for a revitalizing experience at W Atlanta Downtown. We hope to have the pleasure of doing so again on your next visit to our area. Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Lorretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel and the room was amazing.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 10, 2024
Hello Lorretta, Thank you for sharing such a delightful review! We love that you took the time to write about our elegant property and rejuvenating accommodations. Our rooms are a mix of engaging style and design with modern amenities to help our guests make the most of their visit. We appreciate you choosing W Atlanta Downtown, and we can’t wait to have you back!Best Regards, Alexey Muravskiy,Director of Operations

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from the floor to ceiling windows
Stayed 2 nights in Mar 2024

6/10 Okay

Carlos

Liked: Amenities, property conditions & facilities
DIDN'T like The Room
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 28, 2024
Hello Carlos, Thank you for staying with us and providing your feedback. We are sorry that you were disappointed with your room. We offer many different room types to suit different travel needs, and we invite you to reach out to a W Insider when planning your next visit. We look forward to another opportunity to show our commitment to providing you with an exceptional experience.Best Regards, Alexey Muravskiy,Director of Operations

8/10 Good

Kendeyjah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience of the location, however the rooms appear clean but they could be cleaner. A little outdated I’d say, shower tiles, walls, could use some remodeling.
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 27, 2024
Hello Kendeyjah, Thank you for sharing about your stay with us at W Atlanta Downtown. We are pleased to know you loved our supreme location. However, we are sorry for not meeting some of your expectations. We strive to maintain high standards, not only in service but also with the overall style and vibe of our accommodations. We will relay your feedback to the appropriate individuals as we plan for the future. We look forward to seeing you again the next time you are in our area. Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Merrill, Union City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To be my first experience, great staff, excellent views. The spa service just go!!
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 25, 2024
Hello Merrill, We are delighted you stayed with us at W Atlanta Downtown during your time in the city. It is good to hear that you mentioned how much you enjoyed our rejuvenating spa and stunning views, and appreciated our spirited Talent as well. It was our pleasure hosting you, and we hope you will revisit any time you are in the area.Best Regards, Alexey Muravskiy,Director of Operations

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities
The security guards were very helpful and kind. Some of the desk staff not so much. We had asked the rooms manager to extend our say for 1 additional stay do to a family emergency, and she said no problem, however when we went to the desk they said we couldn’t. Finally, they were able to find a room. This should have been an easier process. Our family member had a stroke in the hotel. More compassion would have been expected.
Stayed 4 nights in Feb 2024

6/10 Okay

Winston

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bathrooms and shower didn’t see overly clean and the bathrooms paint needed touched up. Pillows were awful for the bed but the bed was comfortable. Room had a nice look to it. The room service food was not good but the service was great. I don’t think I will stay again but it’s wasn’t bad but could have been much better.
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 29, 2024
Hello Winston, Thank you for taking the time to tell us about your stay with us. We are very sorry for not meeting your expectations with the pillows and for the issues you had with the styling of your room. We have addressed this with our Style Department to improve going forward, and we are grateful for the feedback. We will also follow up on your additional remarks regarding the food we serve with the appropriate individuals to see where we can do better. We hope you will allow us another chance to show you our dedication to providing refreshing and flawless accommodations. Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Birthday
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 17, 2024
Hello Antonio, Thank you for the outstanding rating for W Atlanta Downtown and for choosing to celebrate your birthday with us. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Zurany

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 9, 2024
Hello Martha, Thank you for choosing W Atlanta Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Alexey MuravskiyDirector of Operations

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024

4/10 Poor

Tammra

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff was unable or unwilling to help and many of the staff could not speak English well so communicating was difficult. They allowed charges to my account for things I did not use or get or authorize. They fraudulently billed me for services I did not receive or authorize.
Stayed 3 nights in Dec 2023
Response from Director of Operations on Jan 6, 2024
Hello Tammra, Thank you for taking the time to post your remarks. We are sincerely sorry for the difficulties you had in communicating with our Talent. We are constantly looking for ways to improve our services, and we are grateful for the feedback. Furthermore, we truly regret the frustration caused by the charges on your account. We appreciate you bringing these billing-related concerns to our attention. You have our assurance that we will review your comments appropriately.Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun
Simply amazing
Stayed 1 night in Sep 2023

4/10 Poor

Gregory

Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 12, 2024
Hello Gregory, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our services, and we are grateful for the feedback. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards, Alexey Muravskiy,Director of Operations

8/10 Good

Myron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 12, 2024
Hello Myron, Thank you for the great rating! We love that you had a wonderful stay at W Atlanta Downtown. It was our pleasure having you, and we look forward to your return.Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Ariel, Midland

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Probably was super nice, I do think with all that your paying the tv could be better it was older and didn’t make it look modern but overall I loved the property the view was beautiful to wake up too and super close to everything.
Stayed 1 night in Dec 2023

10/10 Excellent

Geoffrey

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on Dec 25, 2023
Hello Geoffrey, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Tara

Response from Director of Operations on Feb 8, 2024
Hello Tara, All of us at W Atlanta Downtown appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon.Best Regards, Alexey Muravskiy,Director of Operations

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 10, 2023
Hello Kellie, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our guest experience, and we are grateful for the feedback. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great!

10/10 Excellent

Keenen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Director of Operations on Dec 5, 2023
Hello Keenen, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at W Atlanta Downtown, and we look forward to welcoming you again soon.Best Regards, Alexey MuravskiyDirector of Operations

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money and time.
An upscale hotel but definitely worth the money to spend. Diya was very friendly when we checked in Friday afternoon. The head of valet parking, didn't get his name was suoer friendly. I enjoyed talking with him and cutting up. He gave us a good hospitality feeling. This is one hotel that i will come back to for future events.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director of Operations on Dec 6, 2023
Hello Gianna, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

6/10 Okay

Flavio

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Director of Operations on Dec 21, 2023
Hello Flavio, Thank you for taking the time to rate your stay. It is great to know you were pleased with the majority of your visit. However, we regret that your time with us was anything other than perfect. We look forward to having another opportunity to host you the next time you are in the area!Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean definitely cuming back 1st time experience
Stayed 1 night in Nov 2023
Response from Director of Operations on Dec 7, 2023
Hello James, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed everything we have to offer. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

8/10 Good

Hector

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Director of Operations on Nov 15, 2023
Hello Hector, all of us at W Atlanta Downtown appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards, Alexey MuravskiyDirector of Operations

10/10 Excellent

sukia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The lighting is super low
Stayed 1 night in Nov 2023

8/10 Good

Todd, Flower Mound

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful property, but wasn’t a fan of the open bathroom concept and shower visible from the living area.
Stayed 2 nights in Oct 2023
Response from Director of Operations on Nov 6, 2023
Hello Todd, Thank you for choosing to stay with us and for taking the time to post a review. It is gratifying to read how much you enjoyed your time with us, but we regret not meeting all of your expectations. We appreciate your feedback regarding the things you would change. It was our pleasure hosting you, and we hope you will choose W Atlanta Downtown anytime you are in the neighborhood. We look forward to your next visit!Best Regards, Alexey Muravskiy,Director of Operations

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Director of Operations on Oct 30, 2023
Hello Christopher, Thank you for rating your stay at W Atlanta Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Alexey MuravskiyDirector of Operations

10/10 Excellent

CLAIRE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Director of Operations on Oct 31, 2023
Hello Claire, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

8/10 Good

Fredrick

Traveled with group
Liked: Cleanliness
The rooms where pretty cool
Stayed 2 nights in Oct 2023
Response from Director of Operations on Oct 20, 2023
Hello Fredrick, Thank you for evaluating your stay at W Atlanta Downtown. We are delighted to know how happy you were with our stylish rooms. We would love to have you back anytime, and we appreciate you choosing us!Best Regards, Alexey Muravskiy,Director of Operations

8/10 Good

Jovonne

Stayed 2 nights in Oct 2023

10/10 Excellent

Africa

Stayed 1 night in Oct 2023
Response from Director of Operations on Oct 31, 2023
Hello Africa, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

6/10 Okay

Colin

Stayed 5 nights in Sep 2023
Response from Director of Operations on Oct 31, 2023
Hello Colin, We appreciate you choosing us and providing valuable feedback about your stay. We strive to provide all of our guests a perfect and unforgettable experience; therefore, we are sorry we did not meet this goal during your visit. We are glad, though, you liked your overall time with us, and we look forward to welcoming you back the next time you are in the area.Best Regards, Alexey Muravskiy,Director of Operations

8/10 Good

Keturah

Stayed 3 nights in Sep 2023
Response from Director of Operations on Nov 2, 2023
Hello Keturah, Thank you for the wonderful rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations