Ratings based on 607 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas, tx

Posted Jan 15, 2018
Close to 6th street. Good security, they check for room keys after hours as you’re walking into hotel. Friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2018
Nice stay. Surrounded by restaurants and different night clubs. Great location.
2 out of 5
by A verified traveler

Posted Dec 10, 2017
Had a so called suite that was very small. Closet doors were broken. Long lines in front desk. Checkout via TV did not work and had to wait half an hour in line to check out. Breakfast buffet was terrible.
Comment from Hotel Management
Dec 14, 2017 by Justin Jordan, Hotel Management
Thank you, for your review. I would like to apologize for any frustrations you may have experienced during your stay. We wish nothing more than for all of our guests to have the best experience possible while staying with us and hearing anything less is disheartening. Learning that we have fallen short of your expectations is something we never wish to hear from a guest and we do apologize. We can only hope that one day you will return and allow us the opportunity to serve you once again so that you may see firsthand that our guests and their experience with us are truly our greatest concern. Thank you for your feedback.
1 out of 5
by A verified traveler

Sad in Austin

Posted Dec 3, 2017
Check in was changed from 3pm to 4pm. We were told we would get phone call around 4 to find out room number. Didn't happen. I went to desk at 430 to ask for room number. Won't stay here again
Comment from Hotel Management
Dec 5, 2017 by Justin Jordan, Hotel Management
Thank you, for your review. I would like to apologize for any frustrations you may have experienced during your stay. We wish nothing more than for all of our guests to have the best experience possible while staying with us and hearing anything less is disheartening. Learning that we have fallen short of your expectations is something we never wish to hear from a guest and we do apologize. We can only hope that one day you will return and allow us the opportunity to serve you once again so that you may see firsthand that our guests and their experience with us are truly our greatest concern. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great downtown location

Posted Nov 6, 2017
I stayed here for business. The hotel is in a great location downtown. The staff is very friendly and helpful and the hotel was very clean.
Comment from Hotel Management
Nov 7, 2017 by Justin Jordan, Hotel Management
Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to everything we wanted to do!

Posted Oct 9, 2017
It was a great stay. I got sick on our last day, but the room was so comfortable it felt so relaxing to just hangout in the room all day. The food from the restaurant downstairs was really good too! Bonus, there's a Starbucks downstairs!
Comment from Hotel Management
Nov 7, 2017 by Justin Jordan, Hotel Management
Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Breckenridge, Colorado

Very nice downtown hotel

Posted Oct 8, 2017
Pros: The sports bar, Starbucks and friendliness of the staff. The room was also very comfortable.
Location: Very convenient to many nice restaurants and music venues on 6th Street.
Went to Austin for a wedding. Many events and the church were located downtown. Many within walking distance. The hotel's sports bar was very nice as was the staff. The food was very good. The valet parking attendants were all very nice and quick to get our vehicle every time we needed it. It was great to have Starbucks right there in the hotel in the morning to get our much needed lattes and even a breakfast sandwich or pastry. Very convenient. The room was clean and comfortable. We enjoyed our experience very much.
Comment from Hotel Management
Oct 9, 2017 by Justin Jordan, Hotel Management
Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.
2 out of 5
by Marisela

Posted Oct 8, 2017 on Hotels
Room did not cool they gave us a fan. Service knocked on our door around 9 to ask when we would be leaving so that they could clean the room. Check out is 11:00 why not wait ir check the front desk.
Comment from Hotel Management
Oct 9, 2017 by Leah, Hotel Management
Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.
5 out of 5
by Debra

This traveler left a rating score only Posted Oct 3, 2017 on Hotels
5 out of 5
by Taylor

This traveler left a rating score only Posted Sep 27, 2017 on Hotels