Ratings based on 1,562 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from McKinney, TX

Nice hotel with a great riverview

Posted Aug 28, 2017
Pros: Even though we only stayed a few days, the relaxing atmosphere made it seem much longer.
Cons: Unfortunately due to the hotel design, the noise from the lobby tended to echo up into our room.
Location: Austin has many outdoorsy things to do including kayaking, canoeing and river cruises. There are also nearby hiking trails and gardens.
It was a nice place to hangout while we waited for the storm to clear. The restaurants that we ate at were wonderful when we didn't want to go farther afoot because of the storm. The breakfast buffet was one of the most enjoyable eating experiences that I have had in quite a while especially because no one was harassing us to eat and leave quickly and we had a great view of the river. The lounge had the best burger and sweet potato fries that I have ever had and served us even though we came in at 11:45 pm and they were going to close soon. The staff were very accommodating and pleasant and answered all of our questions and attended to our needs with no fuss.
Comment from Hotel Management
Aug 28, 2017 by Chanelle, Hotel Management
I would like to thank you for taking the time to tell us about your experience! It's wonderful to hear that you had an enjoyable stay with us. I will be sure to pass along your compliments to our team. We hope to see you again during your next trip to Austin!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Aug 24, 2017
The hotel was really nice and in a great location. My only issue was with the check-in and the sale of an upgrade for the room. Other than that it was a great experience and would definitely go back. It is right next to the bridge with the bats.
Comment from Hotel Management
Aug 25, 2017 by Chanelle, Hotel Management
Thank you for taking the time to tell us about your stay! I would like to deeply apologize for the inconveniences that you experienced. We hope to see you again during your next trip to Austin!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Great location and wonderful, clean rooms! Definitely would recommend this to anyone staying in Austin for a few nights. You can walk right outside the hotel onto the river walk and in 20ish min. you're at Barton Springs Pool (the best/most refreshing spot in Austin!). There's also a Starbucks in the lobby!
Comment from Hotel Management
Aug 18, 2017 by Chanelle, Hotel Management
Thank you so much for taking the time to tell us about your experience with us. It's wonderful to hear that you had an enjoyable stay! We hope to see you again during your next trip to Austin.
5 out of 5
Recommended
for Everyone
by A verified traveler from east Texas

Probably the nicest hotel so far

Posted Aug 17, 2017
We stayed on a Friday night as a "getaway" the night before a friend's wedding. The river facing room was spectacular! I sat by the window and watch folks line up for the bats on the S. Congress bridge and paddle board/kayak. The bathroom was luxiourous and well appointed. My only complaint were the pillows but hotel pillows are never like home. Book it- You won't be sorry!
Comment from Hotel Management
Aug 21, 2017 by Chanelle, Hotel Management
We would like to thank you for taking the time to tell us about your experience. It's wonderful to hear that you had an enjoyable stay with us! We hope to see you again during your next trip to Austin.
3 out of 5
by A verified traveler

Conference Hotel

Posted Aug 8, 2017
Stayed here while attending a conference being held at the hotel. The beds and pillows are not comfortable. I had a cleanliness issue with my room and management just "thanked me for my feedback". I would recommend staying elsewhere and commuting back to the hotel for the conference.
4 out of 5
by Gerardo

Posted Jul 22, 2017 on Hotels
All great except for the pool Which definitely needs an update!! Great breakast, easy parking, and enjoyed unlimited movies.
Comment from Hotel Management
Jul 24, 2017
Thank you for taking the time to tell us about your stay! I have passed along your feedback concerning the pool. We will keep it in mind as we continue to make improvements around our hotel. Thank you again, and we hope to see you again soon!
4 out of 5
by Layne

Posted Jul 21, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017
Thank you for taking the time to tell us about your stay! We hope to see you again soon.
4 out of 5
by ismail

Posted Jul 21, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017
Thank you for taking the time to tell us about your stay! We hope to see you again soon.
4 out of 5
by Christine

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
Thank you for your feedback! We hope to see you again during your next trip to Austin.
4 out of 5
by thomas

Nutrition Not so Much

Posted Jul 18, 2017 on Hotels
Only breakfast and lunch offered in their restaurant. Salads and sandwiches are offered in the bar