Ratings based on 612 Verified Reviews

4.4 out of 5
86% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Dec 4, 2017
Great!!! Everything was wonderful! No complaints at all
Comment from Hotel Management
Dec 4, 2017 by WRB, Hotel Management
Thank you for the kind note and 5-star review!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Enjoyed stay. Great location. Doormen very courteous.
Comment from Hotel Management
Nov 27, 2017 by Justin Baugh, Guest Relations Manager, Hotel Management
Thank you very much for your feedback! We're pleased to hear you enjoyed your stay, our staff, and location. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and upscale feel

Posted Nov 23, 2017
Pros: Location
Cons: Room needed more electrical outlets, especially near desk. (there were none other than the ones being already used by lamps, etc.)
Location: It's downtown, so everything including the river walk is in walking distance. BUT, the homeless that are everywhere at night can get aggressive.
Got an upgrade to my room upon request (likely due to it being a slow week) and room was great.
Comment from Hotel Management
Nov 27, 2017 by Mike, Hotel Management
Thank you for staying with us and for sharing your experience of our historic boutique hotel. There are recessed electrical outlets next to the bed which are often overlooked. We are currently looking for ways to make them more obvious. We are pleased to know that overall you enjoyed your stay. Next time you are in town we look forward to having you stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

A great stay were it not for ....

Posted Nov 23, 2017
US$45 for overnight parking? Just overnight + day rate. Great hotel, great staff, clean, I even ordered room service which is unusual for me. All 5/5. After learning about the parking rate after the first night, I parked in the same lot they put their valet parking in for $18. Seemed excessive and how do you not tip a guy who has the keys to your car?
Comment from Hotel Management
Nov 27, 2017 by Mike, Hotel Management
Thank you for staying with us and for sharing your experience of our historic boutique hotel. We are pleased to know that you enjoyed your stay. Next time you are in town it would be our pleasure to have you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Hotel Intercontinental

Posted Nov 16, 2017
the staff, facility and location are terrific. Use the club, it is worth the cost
Comment from Hotel Management
Nov 20, 2017 by Ali Berlin , Hotel Management
Thank you for staying with us and for sharing your experience of our historic landmark boutique hotel, Austin’s best-kept secret! We are pleased to know that you enjoyed our fantastic hotel and 5 star service. Next time you are in town we look forward to having you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Posted Nov 11, 2017
Very nice hotel. Second stay. I would highly recommend it.
Comment from Hotel Management
Nov 12, 2017 by Ali Berlin , Hotel Management
Thanks for staying with us. We appreciate your feedback! We hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Nice hotel right in the heart of Dowriwn Austin

Posted Oct 13, 2017
This is a nice hotel right in the heart of Dowriwn Austin. There are plenty of restaurants in the area as well as coffee shops. It's also within walking distance to many popular attractions like The Capitol Building and the convention center. There is also a restaurant in the lobby called The Roaring Fork" which is absolutely amazing. About the only drawback to this hotel is the size of the rooms. Both the room and bathroom are very small and one can feel "cramped" even if traveling alone, not just with someone else.
Comment from Hotel Management
Oct 16, 2017 by Mike, Hotel Management
Thank you for staying with us and for sharing your experience of our historic landmark boutique hotel, Austin’s best kept secret! We apologize and thank you for your understanding regarding the size of our Traditional rooms which remain true to our historic floor plan. We do recommend our Deluxe rooms for guests who prefer more space to spread out. We are pleased to know that overall you enjoyed your stay. Next time you are in town we look forward to having you stay with us again.
2 out of 5
by A verified traveler from san antonio

Downtown experience

Posted Oct 3, 2017
Disappointed in the "upgrade" I received as a club member. Supposedly City view which comprised of a view of the hotels mechanical system and parking garage. Basically in a tunnel with noise. Room extremely small. Overall very disappointed.
Comment from Hotel Management
Oct 5, 2017 by Mike, Hotel Management
Thank you for staying with us. We apologize that we were not made aware of your dissatisfaction while you were with us so that we could make it right. We hope your future travels are more enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from killeen, texas

Great location

Posted Oct 2, 2017
The valet parking service was excellent. Staff members smiled and were courteous and polite. Location was ideal for downtown.
Comment from Hotel Management
Oct 2, 2017 by Mike, Hotel Management
Thank you for sharing your experience of our historic landmark boutique hotel, Austin’s best kept secret! We are pleased to know that you enjoyed our valet parking, courteous and polite staff and our ideal downtown location. Next time you are in town we look forward to having you stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Posted Sep 29, 2017
Pros: Location and bed comfort
Location: We went to 6th St to see a show and just happened to be the pecan festival. Lot's of vendors and fun atmosphere.
The hotel was located close to where we wanted to be, 6th St. The restaurant was nice, best steak I've eaten in a while. (22oz. Bone-in ribeye)
Comment from Hotel Management
Oct 2, 2017 by Mike, Hotel Management
Thank you for sharing your experience of our historic landmark boutique hotel, Austin’s best kept secret! We are pleased to know that you enjoyed your stay with us and the Pecan Festival as well. Next time you are in town we look forward to having you stay with us again.