Ratings based on 2,624 Verified Reviews

4.3 out of 5
83% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Conveniently located hotel. Somewhat dated but bed was comfortable and the lift overlooking the atrium was cool. Front staff device was excellent, friendly and fast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 5, 2017
Very pleasant staff. Room was clean, comfortable, towels relatively soft. Elevators filled quickly on busy weekend days
Comment from Hotel Management
Dec 5, 2017 by P.H. on behalf of Gene M., Hotel Management
Thank you for the positive feedback following your recent stay. Please return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 4, 2017
Central location, helpful staff - nice folks all around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Loved the staff!

Posted Nov 29, 2017
Pros: The staff!!!!
Everyone went out of their way to be helpful and extremely friendly. As a native Texan, I would expect nothing less from anyone from Texas
Comment from Hotel Management
Nov 30, 2017 by P.H. on behalf of Gene M., Hotel Management
Thank you very much for the compliments for the level of customer service you received during your visit. We will be sure to share your comments with our team. Please return soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Awesome hotel. Very comfortable and relaxing. All the representatives were very helpful and cordial. I will certainly book again to stay st this hotel. I will recommend this hotel to my friends.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Posted Nov 27, 2017
Cons: Elevators were terrible. Inserting room card to use elevator did not work over 50% of the time. Fans in parking garage were very noisy.
Nice location in downtown Austin. Room was clean.
Comment from Hotel Management
Dec 2, 2017 by P.H on behalf of Gene M., Hotel Management
Please accept our sincere apologies for the challenges you encountered with regard to key access in our elevators. We are currently working on a resolution to the issue and appreciate your patience. We are pleased that you found our location convenient and our facilities clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Nov 26, 2017
Pros: Walking distance to lots of Austin interest.
Cons: In room coffee service has only chemical creamer. Include another option even if it is part of the mini bar. Restock the mini bar daily.
Staff is attentive. Even if other guest are quiet you will hear them. Beds are very soft. Coffee maker was not clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Galveston Island, Texas

Nice atrium! Great hotel for a conference.

Posted Nov 25, 2017
Pros: The atrium and the staff were delightful
Cons: The homeless people outside of the hotel at night made me feel slightly unsafe.
Location: The location is perfect if you are doing anything downtown. Great restaurants and shopping within walking distance. The lake is close for recreation.
The hotel was very nice, but not very acoustically sound. We could hear everything that was going on in the next room and above us. I will stay here again, but ask for a quiet room if possible
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Texas

A nice safe hotel

Posted Nov 24, 2017
Pros: At checkout I misplaced my parking ticket and was graciously given a hotel guest parking card which saved me $30. The bartender was nice and helpful.
Cons: Light switch plate was too small for the hole it was trying to cover, no place to plug in coffee maker where it sits. Sent wrong salad to room 3xs$.
Location: Location was great, walked to Voodoo Doughnuts, Church (doors locked), Russian Tea House and Antone's.
The hotel is spacious, welcoming, reasonable price and cheerful. The staff is very accommodating and eagerly helpful. The parking garage had a close spot near the elevators, but I did not notice any handicapped spaces. The door to the elevators had a push button to open door into the elevator waiting room which was much appreciated being with service dog and suitcase. The bed is very comfortable and it did not take long for my bedding to be switched to non-feathers/hypoallergenic to fit my ethical needs. The roof top pool area was charming with great happy music, wonder view and I was impressed to see handicap-lift for the pool!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Hotel was very nice, especially for the price. Good location. Centralized to downtown
Comment from Hotel Management
Nov 24, 2017 by P.H. on behalf of Gene M., Hotel Management
Thank you for taking time to share your feedback. We're very pleased to hear that you were happy with your visit. Please return soon.