Ratings based on 3,204 Verified Reviews

3.9 out of 5
77% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
For the most part I had a good experience at the Sheraton. The staff was friendly and accommodating and the room was nice and clean. The only issue I had was with check in. I had to wait an hour and 15 minutes before I was given a room, but the staff made up for it with complimentary drinks. Overall good experience and I do recommend this hotel.
Comment from Hotel Management
Nov 11, 2017 by Sheraton Austin Hotel at The Capitol , Hotel Management
Thank you for staying with us! Please accept our apologies for the wait to check in. We are working to improve the process. We hope you stay with us again should your travels bring you to Austin.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Very nice hotel. Recent renovation were nice. Room was comfortable and the food was excellent!
Comment from Hotel Management
Nov 9, 2017 by PR Manager, Hotel Management
It was a pleasure to welcome you as our guest, and we are elated that you thoroughly enjoyed your stay with us. Thank you for your review, and we look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
Cons: Air conditioning was not strong enough
Nice resort like feel but sadly right next to the large homeless community so walking outside property was not fun.
Comment from Hotel Management
Nov 8, 2017 by PR Manager, Hotel Management
Thank you for the great feedback you have provided. Thank you for your comments about the maintenance issues you encountered in your guest room regarding the air conditioning. Please know that these issues will be addressed to our engineering department to avoid further and future issues. We are certainly glad you enjoyed other aspects of your recent stay, and we look forward to having you back at the Sheraton.
4 out of 5
by Joshua

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Nov 9, 2017
Thank you for staying with us! We hope you'll stay again the next time you are in Austin.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

ACL weekend

Posted Oct 14, 2017
Staff wasn't very friendly. No smile when I checked in nor when I checked out. During check in she took my ID to look up my reservation, but then proceeded to help 3 pilots when they walked up. I totally understand priority personnel, but the least she could say was excuse me or let me know. I didn't understand why she was taking so long looking up my info until I glanced over and noticed she started helping them first. I work in customer service. All she had to do was say I'm sorry, one moment, I need to help these men first. Positive: the bathroom was very spacious.
Comment from Hotel Management
Nov 11, 2017 by Sheraton Austin Hotel at The Capitol , Hotel Management
We are sorry you had a poor check-in experience. We are working hard to make the total stay great for our guests. We hope you'll come see our improvements should your travels bring you back to Austin.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2017
The staff was great but the bed was super uncomfortable. It was a more firm mattress that we had trouble with. The food downstairs was really delicious and you gotlatge portions.
Comment from Hotel Management
Nov 11, 2017 by Sheraton Austin Hotel at The Capitol , Hotel Management
Thank you for staying at The Sheraton Austin Hotel at The Capitol! We are glad you enjoyed your stay. We have heard you concerns on the bedding and we are proud to announce we will be renovating all of our rooms beginning in the Spring of 2018! We hope you'll come see our improvements.
2 out of 5
by Beverly G

Posted Oct 12, 2017 on Hotels
sewage backed up into my bathroom sink--yuck!
Comment from Hotel Management
Dec 6, 2017
We were very sorry to learn that you had a bad experience during your stay. We are working diligently to make sure that was an isolated incident. We are beginning a full rooms renovation in the Spring of 2018 and would love a chance to show our progress.
5 out of 5
by Leo

Posted Oct 10, 2017 on Hotels
Comment from Hotel Management
Nov 11, 2017
Thank you for staying at The Sheraton Austin Hotel at The Capitol!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Great service. Very clean. Fair price. I would stay here again.
Comment from Hotel Management
Nov 11, 2017 by Sheraton Austin Hotel at The Capitol , Hotel Management
Thank you for staying at The Sheraton Austin Hotel at The Capitol! We hope you will stay with us again should your travels bring you back to Austin.
4 out of 5
by Jacquiline D

Great Hotel!

Posted Sep 24, 2017 on Hotels
The only frustrating part about my stay was, every time I would leave the room the key to open my room door would not work when I came back. I would have to call or sit by the door until someone came to let me in.