Ratings based on 456 Verified Reviews

4.3 out of 5
78% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ATX

LOCATION LOCATION LOCATION

Posted Jan 9, 2018
Loved the W....Staff was great and Bobs steakhouse is a 20 second walk;) looking forward to going back.
Comment from Hotel Management
Jan 9, 2018 by Frank Everet, W Insider, Hotel Management
Thank you for the feedback! We will be here to welcome you back next time. Best, Frank Everet, W Insider
5 out of 5
Recommended
for Everyone
by A verified traveler from austin

Loved it

Posted Jan 8, 2018
This hotel was wonderful. Staff was great and very friendly. Will be back for a longer stay.
Comment from Hotel Management
Jan 9, 2018 by Director of Rooms, Hotel Management
Dear Kim, thank you for sharing your amazing experience at W Austin. We are thrilled to read you loved the service provided by our courteous associates and were impressed with our well-kept property. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Marisa Nunez, Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita Falls TX

Amazing hotel right next to everything

Posted Jan 8, 2018
Hotel was great, the room and view were awesome, big comfortable bed and nice big bathrooms. Our hotel staff was super helpful and so friendly! And it’s right next to everything downtown.
Comment from Hotel Management
Jan 9, 2018 by Frank Everet, W Insider, Hotel Management
Our location is perfect for anyone looking to experiencing Austin. Thank you for the review! Best, Frank Everet, W Insider
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Great hotel. Right on the middle of downtown. Good restaurants near by.
Comment from Hotel Management
Jan 9, 2018 by Frank Everet, W Insider, Hotel Management
We couldn't agree more, and thank you for the review! Best, Frank Everet, W Insider
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Lovely hotel in convenient location

Posted Jan 5, 2018
Pros: Everything
Cons: Nothing
Location: Movie theater, restaurants
Centrally located. Nice rooms and a beautiful pool lounge area. Quiet yet convenient located to many restaurants, shops and a movie theater. Great for vacation or for business
Comment from Hotel Management
Jan 12, 2018 by Frank Everet, W Insider, Hotel Management
Thank you Sonia for the great review, and we're thrilled you had a great experience. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Posted Dec 28, 2017
Great stay and perfect location. Bar is wonderful.
2 out of 5
by A verified traveler

Posted Dec 24, 2017
The room does not have a door for restroom Checkin only had one person available Very little light in room
4 out of 5
by A verified traveler from Atlanta

Very Nice Hotel

Posted Nov 30, 2017
I only stayed one night, the staff was great and the room was very nice. The view wasn’t that great. Very centrally located and within walking distance of lots of nice establishments for food and entertainment.
Comment from Hotel Management
Dec 5, 2017 by mn, Hotel Management
Thank you! We hope to have you back with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
Hotel staff were very friendly. Room was small and you had to be a gymnast to into the shower.
Comment from Hotel Management
Dec 5, 2017 by mn, Hotel Management
Thank you very much for your feedback and great comments on our staff. We will be sure to share with the hotel and design team. Thank you for being our guest.
2 out of 5
by A verified traveler from dallas, tx

They didn't care

Posted Nov 25, 2017
On two night stay, they forgot to clean my room after the first night. I spent the day with family and arrived my second night near midnight. When I told them they didn't clean my room the night desk person offered me toiletries. Poor, poor customer service. I will never stay at the Austin W again.
Comment from Hotel Management
Dec 5, 2017 by mn, Hotel Management
Thank you very much for your feedback. Our sincerest apologies for the service issue you encountered. Please know we have shared your feedback with the hotel team in an effort to improve this service.