Ratings based on 1,513 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore Md

Nice hotel close to all of Baltimore's Downtown

Posted Aug 20, 2017
Celebrated my son's 7th Birthday. He enjoyed our stay as my entire family.
3 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia PA

Nice hotel close to downtown

Posted Aug 17, 2017
The room door was extremely difficult to open and close. Security issue. Staff were very pleasant.
3 out of 5
by A verified traveler

Posted Aug 4, 2017
Very overpriced for what you get. I could definitely tell that my room used to be a smoking room--gross!
Comment from Hotel Management
Aug 9, 2017 by Adam N. General Manager, Hotel Management
Laura, I am so sorry! Rest assured, our entire hotel is non-smoking. All beds, furniture, drapes and carpet are new since implementing 100% non smoking, and we charge our guests $250 for any non compliance with this policy. We are committed to providing a smoke free environment. Thanks for choosing Holiday Inn Inner Harbor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
Hotel was ok. Didn't like that I had to pay for parking!!! $56 is a little high
Comment from Hotel Management
Aug 1, 2017 by Adam N. General Manager, Hotel Management
Thanks for the review. We are a downtown hotel, parking is $28 per day, but it is worth it to be close to all the action: Camden Yards, Royal Farm Arena, Convention Center, the Inner Harbor and more! Thanks for choosing Holiday Inn Inner Harbor.
2 out of 5
by A verified traveler from Evington,VA

Baseball trip

Posted Jul 18, 2017
Pros: location
Cons: remodel
Location: Close to baseball stadium. Short walk to inner harbor area.
Hotel is rundown, worn out carpet in our room. Room needed vacuuming and dusting. Drain from bathtub was laying beside the sink in bathroom. Bathroom was tiny. Beds were comfortable. It would have been helpful had I been told we were in the west tower when I checked in, instead of wondering around looking for room . West tower is across parking lot from where you check in.
Comment from Hotel Management
Aug 4, 2017 by Adam N. General Manager, Hotel Management
John, thanks for the feedback. I'm really surprised about the carpet comments. We just completed renovations and the entire West Tower has brand new carpet. I'm sorry we didn't give you good direction to the Tower. I will be sure to address this with my Front Desk team. Thanks for the feedback, this will help us improve.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was a convenient location, but....

Posted Jul 6, 2017
Walking distance from where we wanted to go but expensive for parking that is NOT included in the room price, very unruly and loud guests in the pool area. Rudely awakened at 8:05 AM by a knock on the door asking if we were checking out that day...... check out wasn't until 12:00 noon, not at all happy about that.
Comment from Hotel Management
Aug 4, 2017 by Adam N. General Manager, Hotel Management
Thanks for the review. You've given us good feedback we can work on. Thanks for choosing Holiday Inn Inner Harbor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, near the inner harbor

Posted Jul 5, 2017
The staff are excellent, very friendly, helpful and accommodating. They have restaurant, and coffe shop inside which helps us with what we need for our stay. I will go back there again.
Comment from Hotel Management
Aug 4, 2017 by Adam N. General Manager, Hotel Management
Thank you for the review! We are so glad you will be back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Close to the inner harbor and ball park. The room was a double instead of a single. The latch was broken on the door. Didn't clean the room the first day and had to tell them to clean it the second day we stayed.
Comment from Hotel Management
Jun 15, 2017 by Adam N- General Manager, Hotel Management
Thanks for the feedback. We will aim for a home run next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from campbelville

Great location in downtown

Posted May 23, 2017
Right next to a light rail stop, this is an easy location to get to from the airport. Just a five minute walk from Camden Yards and 15 minutes on foot to the harbour. Clean rooms and friendly staff made it a great spot to stay.
Comment from Hotel Management
Jun 30, 2017 by Adam N. General Manager, Hotel Management
Thanks for the feedback. You can't beat our location. Thanks for choosing Holiday Inn!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Clean rooms, friendly staff, great location. Located right on the tram line that connects to the airport.
Comment from Hotel Management
Jun 30, 2017 by Adam N. General Manager, Hotel Management
Thanks for the feedback. We love your comments!