Ratings based on 373 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from hilton head island

Great location in downtown Baltimore.

Posted Sep 23, 2017
Very nice hotel in the heart of town. Close to circulator, free bus around town. Walking distance to Walters art gallery and restaurants. Only negative is parking; public lot across street. They need to offer valet option.
Comment from Hotel Management
Sep 24, 2017 by General Manager, Hotel Management
Thank you for being our guest at Hotel Indigo Baltimore Downtown and for your review. We are glad to learn you enjoyed your time with us and that our convenient location made it even better. However, we regret if any inconvenience was caused due to our parking facility. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Safe Travels, Jason C, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice boutique hotel. Staff courteous. Great value.

Posted Sep 4, 2017
Overall very good experience. Would stay here again.
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Hotel Indigo Baltimore Downtown. We are glad to read you were impressed not only with our courteous associates but also with the value we offer. It was our pleasure hosting you, and we look forward to your return visit soon. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Wonderful Place

Posted Aug 28, 2017
Pros: The decor, the rooms, and the staff were excellent. A wonderful boutique place that we will stay at again whenever we're in Baltimore.
Cons: Clear signage as to where to park when checking in. Also would recommend getting some of those door hangers to have our room cleaned.
We were in town to drop our son off at college. We found Hotel Indigo in a very convenient location, the facility and room just wonderful, and the staff excellent. Unlike other hotels that are in older buildings, this place was in wonderful condition and very nicely designed. We had a little trouble figuring out where to park when we first got there, but the valet out front was very helpful and took very good care of us. The only small issue we had was getting our room cleaned. Housekeeping had come by in the morning, but we got up late and asked them to come back later. When we came back to the room in the evening, we found the room hadn't been cleaned and housekeeping had left for the day. Not a big deal.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Rabi, it was a pleasure having you at Hotel Indigo Baltimore Downtown. We are delighted to know you had an overall enjoyable visit and loved our property and that our location met your needs. We hope to have the opportunity of welcoming you back soon. Safe Travels, Jason C, General Manager
2 out of 5
by A verified traveler

Dirty towels

Posted Aug 23, 2017
We had to be moved right after check in as the room was already occupied them the second room has dirty towels.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate your stay and share your concerns. We are so very sorry for the poor check in experience and the dirty towels. Our staff is aware of their missteps and are dedicated to paying closer attention to details moving forward. We are so sorry and hope to have the chance to make this up to you on a future visit. Thanks again and safe travels. Sincerely, Jason C General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Perfect overnight stay. Extremely convenient and comfortable.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Thank you for your lovely review of Hotel Indigo Baltimore Downtown. It’s a pleasure knowing you had a comfortable overnight visit and loved our convenient location. We hope to welcome you back soon. Safe Travels, Jason C, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Fl.

Being downtown was excellent

Posted Aug 1, 2017
Room cleaning: Did not empty trash cans in room Did not make-up bed when we returned to room for the last night we were there.
Comment from Hotel Management
Aug 3, 2017 by General Manager , Hotel Management
We are delighted you chose Hotel Indigo Baltimore Downtown for your trip. It’s nice to read you had a comfortable stay and that our location was perfect for your needs. Our number one priority is to make sure you receive outstanding accommodations, so we appreciate you letting us know that issues were overlooked in the servicing your room. Your feedback has been shared with our team, and we hope to see you on your next trip to Baltimore. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

A jewel.

Posted Jul 12, 2017
The staff were amazing - what a welcome to Baltimore. Warm, friendly, professional, engaged. Beautifully appointed common spaces, with supercool jazzy bluesy background music.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to post your wonderful review of our upscale, boutique Hotel Indigo Baltimore Downtown! Our associates are dedicated to meeting and exceeding expectations, and we are thrilled to know we succeeded. We hope we will have the pleasure of welcoming you again whenever your travels bring you back to Baltimore! Safe Travels, Jason C, General Manager
4 out of 5
by Mary

Posted Jul 11, 2017 on Hotels
Comment from Hotel Management
Jul 13, 2017 by James, Hotel Management
We appreciate you taking the time to share your positive rating regarding your experience at Hotel Indigo Baltimore Downtown. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kensington

Amazing

Posted Jul 11, 2017
What a beautiful facility. Large but boutique. Lovely roo.s, so clean and incredible staff
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Sir Thomas, thank you for sharing your experience at Hotel Indigo Baltimore Downtown. We are thrilled to read that you loved our well-kept property and courteous associates. We hope you will make us your hotel of choice on your next trip to Baltimore! Safe Travels, Jason C, General Manager
5 out of 5
by A verified traveler

Posted Jul 6, 2017 on Hotels
Comment from Hotel Management
Jul 8, 2017 by James, Hotel Management
Thank you for choosing our boutique Hotel Indigo Baltimore Downtown! We are glad to know you enjoyed your stay thoroughly. It was our pleasure serving you. We look forward to seeing you again soon. Safe Travels, Jason C General Manager