Ratings based on 354 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Fl.

Being downtown was excellent

Posted Aug 1, 2017
Room cleaning: Did not empty trash cans in room Did not make-up bed when we returned to room for the last night we were there.
Comment from Hotel Management
Aug 3, 2017 by General Manager , Hotel Management
We are delighted you chose Hotel Indigo Baltimore Downtown for your trip. It’s nice to read you had a comfortable stay and that our location was perfect for your needs. Our number one priority is to make sure you receive outstanding accommodations, so we appreciate you letting us know that issues were overlooked in the servicing your room. Your feedback has been shared with our team, and we hope to see you on your next trip to Baltimore. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

A jewel.

Posted Jul 12, 2017
The staff were amazing - what a welcome to Baltimore. Warm, friendly, professional, engaged. Beautifully appointed common spaces, with supercool jazzy bluesy background music.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to post your wonderful review of our upscale, boutique Hotel Indigo Baltimore Downtown! Our associates are dedicated to meeting and exceeding expectations, and we are thrilled to know we succeeded. We hope we will have the pleasure of welcoming you again whenever your travels bring you back to Baltimore! Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kensington

Amazing

Posted Jul 11, 2017
What a beautiful facility. Large but boutique. Lovely roo.s, so clean and incredible staff
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Sir Thomas, thank you for sharing your experience at Hotel Indigo Baltimore Downtown. We are thrilled to read that you loved our well-kept property and courteous associates. We hope you will make us your hotel of choice on your next trip to Baltimore! Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was great.

Posted May 26, 2017
Enjoyed staying in this hotel. It was comfortable and the staff was great.
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
It was a pleasure having you at Hotel Indigo Baltimore Downtown. We are delighted to know you had a comfortable trip and loved the excellent service provided by our staff. We hope to welcome you back soon. Safe Travels, Jason C, General Manager
5 out of 5
by Richard

May weekend in Baltimore

Posted May 20, 2017 on Hotels
Had a good stay. Great service, conformable rooms, cost was high since this is Johns Hopkins University graduation weekend.
Comment from Hotel Management
May 23, 2017 by James, Hotel Management
Richard, it was a pleasure having you at Hotel Indigo Baltimore Downtown. We are pleased you had an amazing stay and loved our excellent service. We hope to see you again soon. Safe Travels, Jason C, General Manager
4 out of 5
by A verified traveler

Posted May 19, 2017 on Hotels
Comment from Hotel Management
May 21, 2017 by James, Hotel Management
Thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Hotel Indigo Baltimore Downtown. Safe Travels, Jason C, General Manager
3 out of 5
by A verified traveler

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 19, 2017 by James, Hotel Management
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Safe Travels, Jason C, General Manager
5 out of 5
by Michael

Comfortable stay in a new city

Posted May 16, 2017 on Hotels
Great stay, friendly and efficient. Will be back if im in Baltimore again
Comment from Hotel Management
May 19, 2017 by James, Hotel Management
Michael, thank you for the wonderful review and especially for complimenting our staff. Every member of our team is devoted to ensuring the complete comfort and satisfaction of our guests, and we are delighted to know we exceeded your expectations! Thanks for being our guest, and we look forward to welcoming you to Hotel Indigo Baltimore Downtown in future! Safe Travels, Jason C General Manager
5 out of 5
by Julie

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 13, 2017 by James, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Hotel Indigo Baltimore Downtown and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Safe Travels, Jason C, General Manager
5 out of 5
by Carrie

Great time in Baltimore

Posted Apr 27, 2017 on Hotels
Baltimore is a happening town! Lots of great restaurants and interesting sights. Check out the Peabody School Library. Amazing place.
Comment from Hotel Management
Apr 29, 2017 by James, Hotel Management
Carrie, thank you for your lovely review of Hotel Indigo Baltimore Downtown. We are delighted to know our location being in the historic Mt. Vernon neighborhood was perfect for your needs and close to many points of interest in the area. We hope to see you again soon. Safe Travels, Jason C, General Manager