Ratings based on 381 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from hilton head island

Great location in downtown Baltimore.

Posted Sep 23, 2017
Very nice hotel in the heart of town. Close to circulator, free bus around town. Walking distance to Walters art gallery and restaurants. Only negative is parking; public lot across street. They need to offer valet option.
Comment from Hotel Management
Sep 24, 2017 by General Manager, Hotel Management
Thank you for being our guest at Hotel Indigo Baltimore Downtown and for your review. We are glad to learn you enjoyed your time with us and that our convenient location made it even better. However, we regret if any inconvenience was caused due to our parking facility. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Safe Travels, Jason C, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice boutique hotel. Staff courteous. Great value.

Posted Sep 4, 2017
Overall very good experience. Would stay here again.
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Hotel Indigo Baltimore Downtown. We are glad to read you were impressed not only with our courteous associates but also with the value we offer. It was our pleasure hosting you, and we look forward to your return visit soon. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Wonderful Place

Posted Aug 28, 2017
Pros: The decor, the rooms, and the staff were excellent. A wonderful boutique place that we will stay at again whenever we're in Baltimore.
Cons: Clear signage as to where to park when checking in. Also would recommend getting some of those door hangers to have our room cleaned.
We were in town to drop our son off at college. We found Hotel Indigo in a very convenient location, the facility and room just wonderful, and the staff excellent. Unlike other hotels that are in older buildings, this place was in wonderful condition and very nicely designed. We had a little trouble figuring out where to park when we first got there, but the valet out front was very helpful and took very good care of us. The only small issue we had was getting our room cleaned. Housekeeping had come by in the morning, but we got up late and asked them to come back later. When we came back to the room in the evening, we found the room hadn't been cleaned and housekeeping had left for the day. Not a big deal.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Rabi, it was a pleasure having you at Hotel Indigo Baltimore Downtown. We are delighted to know you had an overall enjoyable visit and loved our property and that our location met your needs. We hope to have the opportunity of welcoming you back soon. Safe Travels, Jason C, General Manager
2 out of 5
by A verified traveler

Dirty towels

Posted Aug 23, 2017
We had to be moved right after check in as the room was already occupied them the second room has dirty towels.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate your stay and share your concerns. We are so very sorry for the poor check in experience and the dirty towels. Our staff is aware of their missteps and are dedicated to paying closer attention to details moving forward. We are so sorry and hope to have the chance to make this up to you on a future visit. Thanks again and safe travels. Sincerely, Jason C General Manager
5 out of 5
by A verified traveler

Beautiful hotel in a great location

Posted Aug 21, 2017 on Hotels
This is a lovely hotel in an accessible location. I was able to walk or briefly drive to nightlife. Self parking across the street was convenient. My only con was that the air conditioner is really loud for a light sleeper!
Comment from Hotel Management
Aug 23, 2017 by James, Hotel Management
Thank you for the nice review. We are pleased to know you loved our location which made your stay enjoyable and you enjoyed being with us. We value your observation in regard to the air conditioning unit in your room. Our maintenance team will look in to the matter to resolve the issue. We hope to see you again soon at Hotel Indigo Baltimore Downtown. Safe Travels, Jason C, General Manager
5 out of 5
by Mary

Posted Aug 21, 2017 on Hotels
Everything was great except that when I arrived my room was frigid (65 degrees) and it took a long time to warm up to the point that I could sleep.
Comment from Hotel Management
Aug 23, 2017 by James, Hotel Management
Mary, thank you for sharing your experience at Hotel Indigo Baltimore Downtown. We are pleased you had an overall nice stay. However, we are sorry for the inconvenience caused due to our HVAC unit. I have shared your concerns with my engineering team to take corrective actions. We hope to welcome you back soon. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Perfect overnight stay. Extremely convenient and comfortable.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Thank you for your lovely review of Hotel Indigo Baltimore Downtown. It’s a pleasure knowing you had a comfortable overnight visit and loved our convenient location. We hope to welcome you back soon. Safe Travels, Jason C, General Manager
5 out of 5
by Joyce

Posted Aug 20, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by James, Hotel Management
Joyce, I appreciate you taking the time to post your review. We are delighted to know you had a fantastic time being with us. We hope to see you again at Hotel Indigo Baltimore Downtown. Safe Travels, Jason C, General Manager
5 out of 5
by Kelvin

Great hotel experience

Posted Aug 18, 2017 on Hotels
I was here for a business trip. I would highly recommend for a pleasure trip as well.
Comment from Hotel Management
Aug 20, 2017 by James, Hotel Management
Kelvin, thank you for taking the time to post your wonderful review of Hotel Indigo Baltimore Downtown! We are delighted to know we exceeded your expectations. We hope we will have the pleasure of welcoming you again whenever your travels bring you to Baltimore! Safe Travels, Jason C, General Manager
5 out of 5
by A verified traveler

Posted Aug 15, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017 by James, Hotel Management
Thank you for sharing your excellent rating. We appreciate you choosing Hotel Indigo Baltimore Downtown. It was a pleasure hosting you, and we look forward to your return visit soon. Safe Travels, Jason C, General Manager